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Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Cons: They know better than me

Pros: Quiet

Cons: Bathroom s were dirty

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: is nice flay

Cons: they are ok

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: Nothing

Cons: Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits

Pros: The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her.

Cons: 1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices

Pros: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Cons: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Pros: Crew was ok, food and drinks was enough for 1,30 hour flight.

Cons: I really expected more from Austrian airlines.

Pros: The kindness of all people working on Swiss was very special

Cons: The food was not very special, but the chocolates were awesome

Pros: The crew was friendly and helpful.

Pros: Crew were great

Cons: Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: Nothing

Cons: Leg room

Pros: We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed.

Pros: the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!

Cons: nothing

Cons: Food is a joke

Pros: very nice crew

Cons: my baggage was lost

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Cons: Delay due to strike

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: Nothing

Pros: Excellent seat

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: No problems

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: To arrive on time.

Pros: Seat was very comfortable and lots of leg room. Food was good.

Pros: The plane was comparatively clean

Cons: Staff need to be a little more genuine with their simles or just don’t give obvious fake ones.

Cons: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Cons: Poorly organised meal service

Cons: Addis Ababa is chaos and not clean.

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: The crew

Cons: Boarding

Pros: .

Cons: .

Pros: The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt.

Cons: It’s standard European airline. Don’t expect Cathay, Singapore or Emirates.

Cons: Landing

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: Absolutely nothing.

Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...

Cons: Narrow seats

Pros: Food varieties are not that good

Cons: Make the food quality, quantity and varieties to be improved