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Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Cons: I changed my flight but they didn’t change it and now I’m stuck!!!

Pros: Good service

Cons: Serve Warm food

Pros: Average

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Cons: More entertainment and food options. Service not in line with price charged for the flight

Cons: There was a delay of more than 1 hour.

Pros: Crew were very pleasant

Pros: Crew was helpful and ver polite and efficient

Cons: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Pros: Very accommodating staff

Cons: breakfast served was still frozen.

Cons: All was good

Pros: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Cons: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Cons: Good service no delayed

Pros: Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —

Cons: Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger.

Cons: I would definitely have vegetarian food. 30% of population is vegetarian

Pros: crew excellent, food excellent, entertainment good.

Cons: Space between seat rows is barely adequate.

Pros: Free food, relatively spacious

Cons: more food!!! REEE!!!

Pros: Swiss is my new favorite airline.

Cons: Nothing bad to report. Book Swiss!

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable

Pros: Nothing

Cons: Time schedule Better customer services

Pros: Seat comfortable

Pros: Good service from the crew and food was good

Cons: Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)

Pros: Attentive and friendly crew, leg room

Cons: Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection.

Pros: They help get passengers to seat and with their luggage

Cons: They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!

Cons: why did they take my blanket and headphones 1 hour before we land?

Pros: Crew wax amazing

Pros: On time departure

Cons: Check-in at the gate was opened only 40 mins before the flight

Cons: I wish the 777 had slightly wider seats like the A380

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Cons: Food must be better

Pros: Pleasant check-in staff. Friendly flight attendants.

Cons: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Cons: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Cons: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Pros: Always great crew.

Cons: I didn't have any cimplaints.

Pros: Crew was excellent, seats were comfy.

Cons: Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese.

Pros: comfortable

Cons: some food was frozen when served (salad and cheese). Coffee wasn't that great either.

Cons: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Pros: Food

Cons: Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey

Pros: The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one.

Cons: The security in Cairo was really a joke.

Pros: Take off was quick, as well as deplaning

Cons: the little cornbread cake was pretty bad.

Pros: Seats were very uncomfortable

Cons: too expensive for flights

Pros: Turkish Airlines is a class act.

Cons: My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible.

Cons: The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes

Cons: no red wine - what is written in the menu in business class was missing the main course meal

Pros: No comments.

Cons: No comments.

Pros: Crew was great, but food I like more like Emirates.

Cons: No headphones and was not possible to watch movie.

Pros: Crew was good

Cons: Tvs don’t work. Uncomfortable seats

Pros: Crew was great, seating was cramped.

Cons: Seating.

Pros: The crew was nice

Cons: Better food and cooked throughly and better seat and more blankets.

Pros: I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc.

Cons: More comfortable seats

Pros: Seats were comfortable

Cons: Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right.

Pros: Crew is excellent

Cons: Delays and we had to actually run for the connected flight

Pros: NA

Cons: NA

Cons: Good crew

Cons: Punctuality. Time is off the essence.

Pros: Good seating and entertainment.

Cons: Sort out the food.

Cons: Economy seat leg support could be better

Pros: Crew was great

Cons: The seats were pretty stiff compared to the A380 business class seats on my preceding flight.

Pros: So so

Cons: Food is junk.

Pros: Yes

Cons: Nothing comes to mind

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Pros: Good service

Cons: Serve Warm food

Pros: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Cons: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.

Pros: I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY

Cons: Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high

Pros: Crew was good

Cons: Arrived one hour late.

Cons: Punctuality. Time is off the essence.

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: Better seat

Cons: Better seat

Cons: They know better than me

Cons: Food must be better

Cons: The chicken was undercooked.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure