Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Astronomically high price for bags. Our first experience flying British Airways and very disappointed. Completely overpriced for the service we received.
Annoying customer pushing my seat did not make this pleasant.
Seating space was crowded and I am a very small woman.
The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
It was below average experience overall. They did not have my food choice which was selected a month ago for 8+ hour flight. After landing I waited to collect my bag but my bag did not come and I wasn’t told it was delayed or lost. I had to find someone to help me to locate it and it was sent through next flight. Overall I would say at wasn’t very good experience
Good. The flight was extremely delayed but they rebooked my layover (which took off before we even landed) before we arrived. Second flight made me check my bag but there was plenty of room. Otherwise good experience
Service was good and did its best. The business class of BA is simply substandard. The seats have not been upgraded in 20 years. It is not only that they are narrow and uncomfortable. The upholstery is beaten up and there is barely no storage. The entertainment system is completely outdated. Finally the First class lounge in SFO is horrible with no food and plastic glasses. To be avoided
Port Elizabeth (PLZ)South Africa
Baden-Wurttemberg - Port Elizabeth