The cabin was extremely hot. Pressed the assistance button and waited for more than 30 mins for one of the crew members showed up. Told him about the cabin temperature said he’ll check and lower it. 30 minutes later called saw him and asked if he lowered it. He said he’ll check again. Until we arrived to our final destination the temperature never got lowered. One of the passengers passed out during the flight. Pretty sure it was due to the heat. The leather seats didn’t help at all
Plane took off without waiting for all passengers coming from connecting flight. We arrived at the gate 15 minutes prior to the flight and it was already closed. We got rebooked and have to wait 11 hours at the airport. No free wifi, no free lounge, almost no free Annemities. Terrible experience, and no one seems to care
Thank you for your service and have a wonderful day.
Pros: "Crew was excellent, and the distance between rows are enough so seats are very nice."
Cons: "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
Cons: "No social distancing‼️Service on plane just horrible"
Pros: "Can't really remember."
Cons: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Cons: "Baby crying very very tight dear space"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "I liked the vast variety of entertainment"
Pros: "I really liked the selection of food, beverages, and movies"
Cons: "Economy is SO cramped for such a long flight."
Pros: "A lot of great movie options. Food was good."
Cons: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Pros: "Excellent service, onboard catering and transit facilities."
Cons: "No complaints."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "I had a gluten free meal"
Cons: "No problems"
Pros: "The food was good and the staff very polite, but service seemed very slow."
Cons: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."
Pros: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Cons: "I requested a wheelchair at the airports but didn't receive that service."
Pros: "Wonderful crew, food and flight in general. Pleasant and cheerful crew."
Cons: "The entertainment system did not work on my seat. Not a big deal, but inconvenient."
Cons: "Lounge at Ankara not comfortable and food need to change"
Cons: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Pros: "Great crew! So efficient and friendly. I understand why it is, but security was over the top. Cabin was a big cramped. Super food offerings!"
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Pros: "How cheap it was. Good price. Everything else not so great."
Cons: "Food was dried out and tasteless"
Cons: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Pros: "As above"
Cons: "As above"
Pros: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Cons: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "On board cabin crew service"
Cons: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pros: "Love this airline. Great service. Great people. Food and service good"
Pros: "The service was very good, friendly, courteous."
Cons: "Can't think of anything."
Pros: "Everything was great"
Cons: "My suitcase is dirty and full of grease on the side"
Cons: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Cons: "I have never had a worse experience with booking travel and I vow to avoid Kayak and any related services. This has been truly one of the most terrible travel experiences. The flights were changed (not a big deal) and I was told I was due a refund. After three 1-1.5 hour calls no such refund has come and both agencies says the other is due to provide. I am furious and will never use Kayak or Justfly again."
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "Entertainment center was great, also food was very good."
Cons: "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Cons: "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
Pros: "Outstanding service, very attentive crew, careful attention to punctuality."
Cons: "no information on frequent flier program"
Pros: "The airline staff were professional and welcoming. The airplane was comfortable relatively speaking."
Cons: "From New York to Turkey, my connecting flight left before we arrived which made me almost a day late in reaching Cairo; big inconvience. They need to do a better job with timing connecting flights. Turkey to New York, the flight went smooth"
Pros: "I liked the good timing and the comfort seats with good service."
Cons: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Pros: "Turkish got everything right, and the food is exceptional. Entertainment choices were new movies and ones I wanted to see. I've never had such a great time in economy!"
Delta airlines baggage transfer staff In Atlanta were extremely helpful!!! Great airline and class act staff.
Everything was very good no complaints
Beware of Delta staff at Mexico City International Airport, actually be cautious with most of the staff OF THE AIRPORT, NOT THE VENDORS. Delta staff check-in particularly are not only rude, but also despicable. Because technically the law is on their side and it is, as in America, federal Mexican property, well, turns out that at the first hesitation from the customer Delta (or any airline at this airport, from my experience) staff actually will call federal and National Army (you know that they don't have anymore civil police at the Federal level in MX) on you. Almost a year ago, one of Delta staff physically attacked my brother after AEROMEXICO, Delta Skypartner, did something wrong with their reservation. Anyway, watch out.
First class service was horrible. No water at our seats when we arrived, no flight attendant seemed to be on duty in 1st while boarding. When she did arrive her uniform was wrinkled and looked a mess. For meal service she took orders from premier seating first and ran out of one of the food options y the time she got to 1st class . We had to ask for water with our meal, never took drink orders. Flight 630 MEX-LAX 11/7/2021.
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "La tripulación muy amable!!"
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "On Times"
Cons: "Less people on board"
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Cons: "Refund my money back"
Pros: "The crew was amazing and seats were comfortable"
Pros: "The flight was on time!"
Pros: "The crew"
Cons: "One free beer"
Cons: "Todo excelente!!!gracias!!!"
Pros: "The crew was extremely rude. They did not come to collect trash and so all passengers were left holding their coffee/ tea: beverages during bumpy landing."
Cons: "Attendants were rude. I didnt understand why. Also, I purchased a window seat but there was no window in my row. I spent the majority of the flight feeling ill."
Cons: "Crew at the gate made us return to get our immigration forms without our boarding passes. This forced us to miss the connecting flight to detroit and delay our arrival by 7 hours. Awful experience."
Pros: "It's a nice and short flight so can't ask for too much. Quick to board and deplane"
Cons: "The flight was delayed by close to an hour. Being a late flight it made for an overly long travel day."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Pros: "Very professional crew and in a good mood."
Cons: "The boardimg in Mexico City is always so messy. I think airlines should send back passengers that pretend it is their boarding time when it is not. So many people end up boarding before they should making a mess at the boardimg gate."
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Cons: "My luggage was sent to another city"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Late flight. No onboard wifi. Coffee for sale only. Excessive wait for bags.
There was lengthy delay out of Pittsburgh but we still made it to Toronto with an hour until the connecting flight left. However, we sat on the tarmac for so long -with no explanation from the captain - that we had to run to make the next flight (a long distance). Luckily we made it, but it was only after we boarded that we got word that the flight was delayed due to the number of passengers who were delayed. If we had been told that information as we sat on the tarmac, it would have made a lot of upset and stressed out passengers feel so much better.
Pros: "Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew."
Cons: "Nothing comes to mind. Keep up the good work."
Cons: "More space on economy for long flights."
Cons: "Extremely unfriendly staff at check-in. Boarding was chaos."
Pros: "Reliable airline."
Cons: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Cons: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Pros: "crew was nice"
Cons: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."
Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Cons: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Pros: "The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK."
Cons: "The vegetarian meal was just fair. The plane was small and bathrooms options limited"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Crew was excellent and accomodating from check in to debording."
Cons: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."
Cons: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."
Pros: "The flight was full. service, food and entreatment was excellent"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Pros: "Prompt, great crew"
Cons: "No power ports, entertainment options"
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "Firstly, the food was great!"
Cons: "Plane closed the gate two hours before departing. Should have waited for passengers delayed by weather and lack of a sufficient ground crew."
Pros: "Very good travel , good airplain , and good kosher food"
Pros: "Nice airplane, good crew, nice bite to eat."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Cons: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "Our flight was scheduled to leave at 7:00 a.m. We arrived at the airport at 4:00 a.m. to check in. When we tried to check in the lady told us our reservation was canceled. Luckily an airport employee worked his magic and had us added back onto that flight."
Pros: "excellent service of crew."
Pros: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Cons: "Give them seat in the middle of the airplane at least"
Pros: "Customer service friendly and attentive!"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Economy seats are not comfortable. The seat cushions are worn out and do not provide good support for long flights."
Pros: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Cons: "The automatic boarding system was slow"
Pros: "Clean, new aircraft with comfortable seats, excellent in flight service by the cabin crew, great selection of in-flight entertainment. Punctual departure and arrival (very smooth landing of the B747-800!!)"
Cons: "I asked at the gate in Frankfurt if I would need to show all our passports again before boarding. The Lufthansa gate agent said she didn't think they would be checked again and to just have boarding passes ready. So I packed the passports on my carryon backpack and just had our 7 boarding passes for our family. Then at the end of the jet bridge right before getting on the aircraft, two people were checking passports again. I had to unpack them from the folder in my backpack. Not a big issue, but the gate agent gave me bad information and should have known we needed boarding passes and passports for boarding."
Cons: "Full plane, no options to spread out."
Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."
Cons: "Space between seats and leg room. Very compact for an international flight."
Pros: "The only Lufthansa leg of the journey."
Pros: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Cons: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Cons: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pros: "Attentive staff & crew, very friendly and helpful"
Cons: "The sound did not work on my video panel, either with my personal headphones or the ones they handed out, so I could not watch any programming- the input jack was messed up. Seat 27H, Flight LH480"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pros: "This flight was cancelled"
Cons: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Dreamliner was comfortable and entertainment system good
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Nothing. Flight was amazing"
Pros: "The crew was very kind"
Cons: "It's KLM. What else do you need to know."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Very friendly crew and on time with no problems."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "No reading light in my seat..."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Helpful and smiling cabin crew."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Excellent service, excellent food."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
More meals in flight - one meal is not enough for an 8hr flight
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Cons: "The craft is a bit old. Harsh landing."
Cons: "Couldn’t understand announcements"
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Extremely hot the plane"
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Free snack and drinks. Good service."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Cons: "They lost my luggage"
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."
Pros: "Amazing service, seat and FOOD"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pros: "Kind, courteous, attentive crew. Smooth flight."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."