Please do something about the cold temperature on the planes for goodness sake. I was freezing on all four flights ( and so were some other women).Men are not the only ones taking these flights, they seem to generate heat or retain it better than women but for the love of God let's find a happy medium. Even when all overhead air was turned off, it was still cold and usually the blankets, If there any available, don't help.
Everything was very good no complaints
Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."
Pros: "The seat súper confortable"
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Pros: "The crew was very nice"
Cons: "Everything else"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Cons: "Flight was late for one hour"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "If it had left on time Waited 3 hours at the airport"
Pros: "The crew was nice"
Cons: "The food"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Cons: "The monitors kept on freezing"
Cons: "Very easy and fast"
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Cons: "Food in first class was subpar!"
Pros: "Excellent crew and comfortable flight"
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Good crew"
Cons: "No entertainment"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."
Pros: "The crew was very nice. The seats were mostly comfortable and having the movies on the headrest is a wonderful idea!"
Cons: "The flight was overbooked and some of us had to check our bags but atleast it was free of charge. They should work on that."
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Pros: "The flight crew was very nice and helpful"
Cons: "The seats are very uncomfortable compared to other business class seats on other airlines...... The ravioli was not edible....hard and crusty"
Pros: "There was no problem boarding! FA were average."
Cons: "The pilot was very great."
Pros: "Carol Ann flight attendant was very good at keeping us comfortable with the delay in takeoff. She kept us comfortable"
Cons: "Flight delayed due to change of pilots"
If they had staffed the ticketing area sufficiently to allow bags to be checked in and for me to board this flight. The lien to check bags was completely out of control and the American staff they did have (not sufficient) were extremely rude and unhelpful. Makes me question whether I will fly American again.
The ground crew noticed a small dent in one of the engines shortly before takeoff, and they spent two hours examining the dent and checking with headquarters to determine whether it was safe to fly with. Turns out the dent had been there for years and wasn’t a problem at all. The ground crew simply didn’t check the log where these kinds of things are recorded, and so we sat at the gate for two hours for no reason. Passengers missed connecting flights as a result.
Left Early Arrived Early Great Staff. No complaints.
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."
Pros: "Transportation of my pet with no issues"
Pros: "We didn’t crash"
Cons: "Customer service . Better baggage service , hot food , non canceled flights"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Pros: "Great crew! Comfortable seats!"
Pros: "Good trip"
Cons: "Nothing wrong"
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Cons: "Baggage claim took over an hour. Wasted so much time."
Pros: "Quick check in even though it was a full flight!"
Cons: "Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep."
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Cons: "Flight was cancelled by American. Had to fly delta to dtw! Yuk"
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "The crew was incredibly nice and respectful, the food and entertainment were as expected for coach."
Cons: "The flight from London was massively delayed - so much that we were forced to spend the night in Dallas. The airline paid for our hotel and food, but the issue is that we came to visit family and we have a very limited timeframe. Missing out on a day with the family because of a delay was rather upsetting and frustrating."
Cons: "On time slept the whole way"
Cons: "Why is coffee such an exorbitant request?"
Pros: "The flight attendants were very nice and helpful and the flight was smooth as expected."
Cons: "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Very little turbulence and staff was friendly"
Cons: "No blankets"
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Pros: "leg room...excellent"
Cons: "the lack of personal entertainment system. dead power outlet."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "good selection of movies"
Cons: "Mess up between the 2 airlines operating the 2 different legs of the journey means that we didn't get our boarding pass and (the worst) seats until 1h15 before departure... and we were not the only ones facing this stressful situation. One luggage lost, with Iberia luggage delivery service team in Barcelona being slow to understand how to work a google map."
Cons: "Lost luggage. Not enough time so missed flight"
Pros: "Flight was on-time and arrived early"
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Cons: "Required to check carry on because of full flight, bag did not make connecting flight. Required to return to airport to recover 6 hours later (additional 50 mile drive)."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Cons: "I was delayed for an hour leaving Tampa and my connection in Charlotte was canceled. So I did not get into JFK until 12:15 in the morning. I asked for a food voucher from American in Charlotte and was denied after waiting so many hrs in Charlotte to get on a 10.05pm to jfk, that was terrible."