Lies about wanting Covid docs
Gate lady was short & annoyed with us when we had already missed our connection to Albuquerque. She finally gave us both center seats. American Airlines is my least favorite airlines.
Flight delayed. Offered hotel voucher on the phone but then airline wouldn't provide one at the airport where we missed our connection due to the delay
Crew was great, food quality was poor. I ordered the lasagna and it was not to my liking.
Yet another delayed American Airlines flight (the one coming over was delayed too.). I understand these things happen. My issue is that the flight crew does a lousy job of keeping passengers informed of what is going on with the delays. They wait until 15 minutes after your scheduled departure to tell you why you're still sitting at the gate. Then they tell you it will only be another 5 minutes. After 20 more minutes they decide to tell you why you haven't moved, and it should only be 5 MORE minutes. Really, American, if you don't have any idea how long the delay really might be, don't just pull numbers out of the air. People prefer honesty to BS.
Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!
Pros: "Quick flight"
Cons: "Flight was 2 hours late. Missed my connection."
Cons: "Book seats together for parties traveling together."
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "No deberían cojerse los artículos personales de los pasajeros"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Pros: "Everything was ok."
Cons: "very little service"
Cons: "Boarding was haphazard"
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Pros: "not much"
Cons: "Steward on flight yelled at people and gate staff yelled continously"
Pros: "Flight delayed and gate aircraft changed and different gate"
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "No better no worse of expected services."
Cons: "A bigger snack should have been provided."
Cons: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "On time!!"
Pros: "Food service was good."
Cons: "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "On time, efficient loading and deplaning, attendants were fine."
Cons: "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Cons: "No priority boarding for people with babies and toddlers"
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Pleasant flight for the hour ride. Not bumpy at all."
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Cons: "The touch screens were horrible and no Wi-Fi"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Cons: "Paid a premium for extra leg room at bulkhead only to have a continuous stream of adults and small children passing through kicking or tripping over our feet."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "I love landing in Long Beacg."