TYS - CPT
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TYS — CPT
Dec 7 — Dec 141
Return
1 adult
Economy
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Wed 7/12
Wed 14/12
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When to book flights from Knoxville to Cape Town Intl
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Top 5 airlines serving Knoxville McGhee Tyson to Cape Town Intl
Scores according to KAYAK customer reviews7,9
DeltaOverall score based on 31865 reviews
8,1Boarding
7,8Comfort
8,5Crew
7,8Entertainment
7,5Food
Airline reviews
Flights departed and arrived on time at each destination. First time ever!! I was shocked and happy!
Flights departed and arrived on time at each destination. First time ever!! I was shocked and happy!
Flight got canceled
Seats are awfully small/cramped and I am a small woman!
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Cons: "Again all was perfect"
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Cons: "Bag drop agent was not helpful."
Pros: "Great crew."
Cons: "More food choices, but what we had was good."
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Seats are comfortable, crew was great, overall a smooth flight"
Cons: "The fact that airlines are trying to charge for every little add-on is pretty annoying. 2 dollars for headphones? Don't even get me started with their snack boxes..."
Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Service on tme"
Cons: "Small plan"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Cons: "6 hours late. Unacceptable."
Pros: "Lots of water"
Cons: "Nothing"
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Cons: "Late with no information"
Cons: "Nothing"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Entertainment"
Cons: "Boarding employee was rude."
Pros: "On time. Clean."
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "The nice Pilot that did show was a gem!"
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "Seats had no leg room."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Better food more confortable seats.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Both airports totally understaffed. Awful experience.
Dreamliner was comfortable and entertainment system good
Pros: "Yes, Very good"
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "I love the food"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Wifi on Board"
Cons: "Nothing"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Customer service"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."
Pros: "great choice of entertainment content, friendly crew"
Cons: "Service"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Same as above"
Pros: "KLM food and service are great"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Flights were on time. Crew was friendly and helpful. Seats were comfortable. The only thing I would change would be having one more option for the in flight snack.
Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.
I had to wait over an hour for my luggage. A baby’s car seat jammed the luggage system.
Employees very helpful and courteous. Nice trip.
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Cons: "Get rid of commuter jets."
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Cons: "We had a very rough landing into Fort Lauderdale on 3/29/19. Pretty sure we had a new pilot. It felt like she was going too fast and didn't slow the plane down enough as we were descending d threw on the brakes feeling like the plane wasn't going to stop. Very scary! Return flight was much better."
Cons: "No boarding by zone."
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "The crew was very friendly and very quick with orders! They also had a lot of patience. Some of the passengers struggled to listen to directions, and the staff did a good job providing kind reminders to everyone."
Cons: "Less turbulence, but that's not the airline or staff's fault."
Cons: "Free beers would be cool"
Cons: "I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Pros: "All of the above marked excellent. Very smooth flight too."
Cons: "The vegan food was a bit ordinary. Maybe think of Thai and indian veggie curries, roasted veggie and potatoes, pasta with no cheese, etc. :)"
Pros: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Cons: "No complaints, other than I wish I could afford first or business class!"
Pros: "The food choices were good and the entertainment."
Cons: "The seats were uncomfortable and the tray table was really low."
Pros: "Good food service and friendly crew. No waits in line for bathrooms."
Cons: "That my bag was overweight and I would have to get out of line and go to another section of the airport to rearrange my luggage, which would make it too time consuming. Had no choice but had to pay the steep charge!"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "All good."
Cons: "No movie."
Cons: "Took off 40 min late without explanation"
Pros: "Comfortable and simple flight"
Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Pros: "Fast flight."
Cons: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Cons: "They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Nothing, Heathrow has come so far along, especially if you’re an E.U member traveling through on a connection flight. It was awful-the A.A crew members were rude and actually beyond belief still had jobs. I refused beverage, dinner and light meal services. I got attitude for ordering 2 beeers at once instead of wine for dinner-pure I requested Premium Economy a couple days before and even offered to pay it then-no luck C32 G I got. And to fly in Chicago? You got to be kidding me-never again."
Cons: "See above-never ever-ever again. Something about A.A and Chicago just sucks. Immigration, claim your own luggage to just give it to someone else in a different line, going through security a 3rd time. I’m sticking with B.A and A.F for know own. I will never be stuck in economy on A.A international flight of such poor quality again-purgatory."
Pros: "Movies online you had is always awesome"
Cons: "Space on planes are ridiculous"
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Cons: "The tv's did not work at our seats. Made for a horrible seven hour flight!"
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Cons: "The food, the salad can be better, there should be more on the tray than offered"
Pros: "Nothing"
Cons: "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Puntuality"
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "Swift boarding."
Pros: "Uneventful"
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Pros: "All flights were on time and the flight each way was very quick."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "It's American company airline So,not bad. People are not good service but still fine."
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Cons: "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
Flight was on time!
Anyways on time and excellent service
Considering I cancelled the flight 2 months ago -- I would have to say the communication was poor -- since I continue to received updates. I say poor since Kayak seems not to want to respond to me to reschedule a flight -- they hold my voucher -- so I can not do it on my own --
Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Delicious inflight meal and outstanding service!"
Cons: "Please keep up the same standards"
Pros: "Nothing"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "No entertainment on a 5 hour flight and uncomfortable seats."
Cons: "Only one round of drinks served?"
Pros: "Friendly Crew"
Cons: "The timing of the food service vs hours of flight"
Pros: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "I need to have leg room because I have a high risk for blood clots and need to get up frequently. I selected an aisle seat when I purchased the ticket, but this was somehow lost in the system and I was assigned a middle seat. Fortunately, an attentive desk agent found me an exist row window seat that was sufficient."
Cons: "I'm not sure what happened with the seating arrangements, but it was a huge hassle to have my selection invalidated at the last minute."
Pros: "Free movies Comfy seats Good food Attentative and friendly staff As a USA citizen - I would love to put us up as the pennacle, but British Airways puts United and American Airlines to shame."
Cons: "N/A"
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Pros: "Economy was sparsely booked, unlike WT+ and Vlub World, so I had four seats to lie across, but the armrests don’t fold into the seat backs all the way, so it sounds better than it was. The food is rather poor. Beverage service is excellent."
Cons: "The flight left MIA almost an hour late, and the captain didn’t say why. We arrived an hour late at LHR. I had fifty minutes to change terminals for a connection. What other international carrier operates a hub with international flights leaving from two distant terminals? If my connection hadn’t been late"
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Pros: "The seats assigned."
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Pros: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Cons: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."
Pros: "Crew was very nice."
Cons: "There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "Flight crew was friendly and hard working."
Cons: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Pros: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Cons: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"
Pros: "Nothing"
Cons: "Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all."
Pros: "What a different experience in relation to last week!"
Pros: "It was short"
Cons: "Lost luggage - no one cared despite it clearly being lost at check in going down a broken bag shute. Plane was late. BA is losing their upmarket appeal trying to compete with cheaper airlines."
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Pros: "We fly a lot, over 20 flights last year. I was very disappointed in this flight. No water was offered during the entire flight (2 and 1/2 hrs). We had to track down a steward to buy a bottle of water and some lunch. At checkin I was told my new suitcase, a Travel pro carryon was too big to take on. As we boarded I saw many people with bigger carryons. Who makes these rules so inconsistently? On the positive side, we had very comfortable seats, but I did pay extra for them!!"
Cons: "The landing was horrible. Skidded and rough, glad to get off this plane. Not sure I will fly BA again."
Cons: "Only food options had to be purchased. Not even coffee was offerrrd."
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Crew was so super excellent and friendly."
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Pros: "nothing"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Pros: "Nothing"
Cons: "The whole trip."
Pros: "That BAA have WiFi on the plan and the flight back did not even have USB charger . In new York at at the BAA terminal they only have 30 min worth of wifi"
Cons: "The service . In general it can be better"
Cons: "Even though we had assigned seats we did not get them. Flight was late to depart and really close to lose our connection flight, which for a flight that is less than 1hr you are hoping that should never happen."
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
The flight was comfortable and service was great. The wait on the Lome layover was longer than the airline promised but the crew landed us at Newark on schedule.
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Cons: "Good crew"
Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Pros: "Nothing"
Cons: "Everything starting from the check in to on board restrooms"
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."
Cons: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Pros: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Cons: "Nothing."
Pros: "Lots of leg room, pillows, blankets..."
Cons: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
Pros: "Everything"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Pros: "nothing was exceptional"
Cons: "luggage did not arrive."
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "The price"
Cons: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"
Pros: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Cons: "Everything."
Pros: "Brand New Aircraft"
Cons: "N/A"
Cons: "Price. Ease of early checkin"
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Nothing"
Cons: "Everything was bad, very upset !"
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Pros: "Other than the luggage issue, it was a great flight."
Cons: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Pros: "The take was very smooth."
Cons: "The seats did not recline & I had a back problem"
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Pros: "Comfort"
Cons: "Comfort"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Cons: "Nothing."
Cons: "The waiting time for the connecting flight to was far too long...."
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Pros: "No delays The food on board was good. The drinks were fine My luggage was safe"
Cons: "The basement waiting area at the Addis Ababa airport was very cold and the toilets were dirty and smelly as well The crew were unfriendly and unreasonable the time of alighting"
Cons: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Cons: "Very very old aeroplane"
Cons: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
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