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Cons: Not having to wait 3 days for my luggage

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Cons: Addis Ababa is chaos and not clean.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Cons: When its rain we shouldn’t walk to the air plain

Cons: Time

Pros: Food varieties are not that good

Cons: Make the food quality, quantity and varieties to be improved

Cons: Train staff to be more responsive to customersn need

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: The crew was good. Loved the mango juice and veg food.

Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: seat not comfortable

Cons: more drinks along the way

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: very nice crew

Cons: my baggage was lost

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Amazing crew

Cons: At check in

Cons: Paid for extra leg room seats and didnt get them

Cons: From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite

Pros: Crew is professional, caring. Excellent experience

Pros: Everything

Cons: No need for improvement

Pros: Plane was modern and more comfortable than most

Cons: I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up.

Cons: Old aircraft, rickety seats

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Cons: aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?

Cons: Off boarding in Abu Dhabi

Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.

Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.

Cons: There was a delay of more than 1 hour.

Pros: Nothing

Cons: Respect human and fix the air conditioning

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: I was very late and the gate was closed but the staff helped me make it on time.

Cons: I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less.

Pros: Everything went very well. The staff were the nicest most helpful people ever. Great food too.

Cons: Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,

Pros: Crew was amazing. Flight was on time. Seats were good per economy class

Cons: Food could have been better

Pros: Mango juice was good. Food was good. Crew was friendly and fast.

Cons: More leg room please. Better entertainment. More reclining of seats required. Softer seats.

Pros: Crew were very pleasant

Pros: the staff was very helpful

Cons: the touchscreen didn’t always work

Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.

Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.

Pros: Boarding was easy

Cons: Expensive flight

Pros: Crew were very pleasant

Cons: Train staff to be more responsive to customersn need

Cons: More comfortable seats.

Pros: Love Etihad service

Cons: Snacks, i didn't want set meal

Cons: aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?

Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Cons: More comfortable seats.

Pros: Nothing

Cons: Everything!

Pros: Great seat and staff.

Cons: It was great!

Pros: The crew was good. Loved the mango juice and veg food.

Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.