Delayed flight, it is noticeable airplanes noticeable aged
Have people at the Westjet counter
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Great plane and staff"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Everything excellent. Comfortable seats in business."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "In flight food was enjoyable"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "Good multi media access and content"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Comfort economy well worth the extra."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "The bags where damaged from the staff"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "We love the flight all the way"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Flight was delayed by over three hours."
Pros: "Crew was excellent explaining about the (short) delay."
Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."
For long flights, 2 full meals should be served.
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Le repas est casiment vide
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Cons: "Boarding clusterf..."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Cons: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
BA COMAIR HAVE GONE OUT OF BUSINESS
American air lines sucks. I will never travel with them again. Every time I have there have been problems. The fight attendants are rude the planes are always late departures planes always need last minute fuel. On top of the they lost my luggage and I missed 1 day of hunting on a 5 day hunt!!
The flight was diverted to Malaga and we had to wait 3 hrs for food/bus to be sorted. Arrived in Gibraltar with 7 hrs delay
The flight from Miami was delayed because of a boarding issue and then I was denied my connecting flight to Oslo even thought the crew knew the first plane was late. Got a new flight almost 7 hours longer that messed up my whole plan.
It hung was good about this company and their customer service.
You cancelled our flight without even notifying us up till today. Luckily for us we found out about it about 10 hours before our flight. My son Desmond Owen was in contact with you about the refund. Goodday.
Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."
Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"
Cons: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Only one round of drinks served?"
Cons: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Pros: "The seat was more comfortable and more leg room than Norwegian"
Pros: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Cons: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."
Pros: "Friendly crew, decent food, and solid entertainment."
Cons: "Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018."
Pros: "The flight was great and was on time. Down side, no entertainment at all."
Cons: "Lack of entertainment"
Pros: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Cons: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Pros: "Good flight. Easy check in"
Cons: "Unexpected fees charged for luggage"
Cons: "one hour late departing"
Pros: "On time, attentive staff"
Pros: "Flight arrived 30 minutes early."
Pros: "Quick boarding, good crew."
Cons: "Greasy food."
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "I loved the new modern plane. It was a bit more comfortable and conveniently designed. Less like a cattle truck and more like a luxury bus."
Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"
Pros: "Crew great, Food great!"
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Pros: "Excellent flight. Staff very helpful and professional."
Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."
Cons: "Flight was okay. Did not get my bag after landing at Mumbai airport. Have to wait 24 hours to get it. Very inconvenient."
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Pros: "The meals were reasonably nice and the flight was on time"
Cons: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."
Pros: "Boarding was a breeze, the A380 is so much quieter than the usual 747 and really clean. We arrived on time."
Cons: "As a silver Avios member I've gotten used to the cabin crew calling me on my name when they come and talk to me. This time they spoke as little as possible and it was all incognito. They seemed to be more interested in various Facebook updates than working business class."
Pros: "Crew was nice"
Cons: "Charged us 1/2 adult fare for lap infant. Lied to us we had assigned seats. Would not let us check in online. Lied at terminal we had bulkhead with area for infant. Incompetence and lying at several points. We have flown on multiple airlines with infant without any of these problems. VERY poor airlines."
Pros: "Good food, good service, everything on time."
Cons: "I paid for an exit seat and didn't get one and then I had the only seat with no entertainment for 11 hours overnight and no Joyce to move"
Pros: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Pros: "What a different experience in relation to last week!"
Cons: "No direct communication. Really bad"
Pros: "Great Crew, smooth operation. Efficient service."
Cons: "Boarded flight only to be unboarded at midnight: got to hotel 4am. Long delay in check in/appallingly disorganized. No communication from BA as to problem or when flight would go. Next day checked out of hotel and taken back to airport only to find flight not going as problem not fixed. Passengers taken back to hotel and checked in again! All this time, no official communication from BA. No attempt to reroute elderly passengers or those with small children. Very unimpressed"
Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "Disability assist was good."
Cons: "Unable to use your cash on board. Having to use a card to buy something, like a drink, for £1.80"
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"
Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Cons: "breakfast was terrible. It was beans, mushrooms, and asparagus. It also came with 3 pieces of fruit. Coffee was also terrible. If you sitting in the middle seats there is no space. The man's arms sitting in the seat next to me were pretty much in my seat the whole time."
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"