The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
The Crew have no idea about the food they're serving the passengers. The Crew MUST be instructed before each flight about the menu that will be served to the passengers, whether the food is vegetarian or non-vegetarian, whether it is Halal, Kosher or not.
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
Overall it was a very good experience. Boarding was efficient and well organized. The cabin crew were excellent. The meals were tasty and quite filling. The warm bread rolls were a nice touch. Seats were comfortable even if they were a little narrow. Entertainment selection was excellent.
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
From home to the airport, you must mention the terminal ready.
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
The staffs were very good and helpful especially since we were traveling with a toddler
professional crew god service good entertainment need choices for diabetic meal
Only negative was dostancevto transfer in Doha with no big golf carts to help us. Walked over 2 miles.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No bording was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The line at boarding was not well organized and managed
Sky priority means you get to use the KLM business Lounge.
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
The flight was delayed instead of leaving at 11 it left at 12.20
United WiFi is consistently unusable (it can take 10 mins to load a single web page). If you need Wifi to do work, be prepared to lose half a day of productivity.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
Paid WiFi was only available for a few minutes. Avoid at all costs.
Flight was diverted to Canberra because Not enough fuel to circle on Sydney’s skies waiting for showers to pass. After that everything went wrong. It took forever to put fuel. Once back rolling, we stopped short of takeoff because crew had reached maximum work hours per shift. Back to gate we waited and waited in the plane with no water and no food - a total of 4 hours. Received contrasting news about the follow up of our trip. Finally we disembarked but our luggage could not be processed there as not enough custom agents. We ended up on buses and arrived at Sydney airports after a 3 hours trip. There we had to queue in line with 240 more passengers to file a lost luggage claim. We received the luggage after 48 hours, many of which spent holding with non-existent United customer service. Never able to speak to an actual person during those long phone calls. Finally on a chatline I could talk to a baggage agent, who filed another report as our luggage did not appear anywhere in their system. Thus it was surprising to get it back.
On time - really well operated flight. Friendly staff. Super impressed with United on this round trip.
Nothing went smooth. From being threatened to pay $400 for omitting my middle name by agents in India or somewhere. In addition, I couldn't get an answer on how much a third bag would cost despite numerous calls to Lufthansa. Then I couldn't check in online because they wanted evidence of residency. I told them I have dual citizenship but that didn't help. Last but not least, my luggage didn't make it to my destination. I had Christmas presents that didn't get to family members on time. I also had to wait the entire day to have it delivered. I have never had such a bad experience with an airline. This is how you loose customers
My luggage didn't make my transfer in Newark. It took 4 days to receive it even though I tried to pick it up at the airpory
United requires seat selection in order for those booking together to stay together.
I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso
Annoying customer pushing my seat did not make this pleasant.
TIRED OLD plane. Seat cushion is completely old and NOT cushion at all; after an hour of flying butt hurts. Boarding is a complete disaster. No one respects the boarding groups, and the BA boarding crew care less about boarding groups or Tier status. What is the point of spending all this money on Business Class tickets when no one respects the boarding system? It took 90 minutes since we landed to get our luggage. 20 minutes to show on the screen which belt we are supposed to go to and another 1 hour to get our luggage - not the kind of service you will expect from BA at LHR
My selected seat ending up being very uncomfortable both major flights. SFO to London and back. Seat arms did not go up so it was not like suggest by BA staff. On return flight my seat had a life raft barrier in front off me and large man beside me.
It was truly amazing. I will do it again! Excellent!
It was good… always SO many people… I realize that’s how they make money but wow!
Messed about all day by airport staff. BA staff onsite refused to help, while we were with airport police regarding a theft. Had to pay £300 for new flights, and the new flight was 3 hours late leaving. Horrific
The crew were great. The comfort and food was terrible, worst I have experienced in recent times and I fly a lot. It was like a refrigerator in the back and even with 4 blankets could not get comfortable. Seats are very tight and with the electronic box under the aisle seats, there was no legroom. BA did a bait and switch on the price, lowballing the price and then requiring add ons, like paying for a checked bag. While common on domestic flights, I have never had to pay for the first bag flying intercontinentally. Also, no “choice “ of seating at check in. There was not a single other free option. I could pay to choose a seat in the same row. I have never had this happen either.usually, at check in, you have a choice (I.e. free) on other airlines of what is not occupied in your section. I will never never fly BA again. Too bad, since the crew were some of the best with the best attitudes I have experienced.
the headphone jack was damaged making it impossible to keep a clear sound. while it is beyond the airline's control how many children are on each flight, it becomes very difficult to enjoy the flight when there are 5 or 6 children all crying and screaming at the same time. I know there is no good solution at the industry level, but I think there are good reasons to try to develop some solutions rather than just say it is the luck of the draw. maybe you could show a seating map where children who are booked are a different color, that would allow us to know what to expect and possibly rebook to a different seat or take a different flight. maybe some of the covid-related ideas about redesigning the cabin for more privacy and hygiene could be further developed and tested. on my leg from London to Washington DC, the passenger next to us was coughing consistently for long periods of time. it was obvious she had been ill and knew it before boarding. this leads me to think we should consider additional screening measures because some of the public is no longer acting responsible or ethical in regards to covid and health protocols. just answering questions on a check-in survey does not seem sufficient to convince people to not fly when they are ill and symptomatic.
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.