The experience was great, the crew was very polite and hospitable. I will definitely make if my go to airlines.
This is for UA2274 from Houston to Sacramento. The flight was delayed arriving due to mechanical issues so we left about 3 hours later than scheduled. When boarding the plane the temperature inside was excessive - likely close to 100. Pilot apologized and said it was going to improve at altitude, which it did. But before that I honestly thought there might have been more delays removing passengers made ill from the heat. We were delayed leaving due to another mechanical issue. There was not water on the plane due to a panel that was not secured. They did that quickly, but the combination of mechanical issues was rather disturbing and did not reflect well on United.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
We were given vouchers we couldn’t use with a 5.5 hour delay
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
The gate attendant let me walk right by her with a bag too big for the overhead compartment
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The crew were good. The flight was on time. The food was bad.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
Push back is not working when I complaint a male staff he told me that most of the seats are like that so we can’t do anything
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.
It was just ok. Half the bathrooms were broke on the flight.
