Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
It was fine, definitely older planes with no charging or anything. There’s no entertainment set up on board, but it is nice that they allow you to access the in flight entertainment from your phone without having to pay for the Wi-Fi and they do offer free texting.
The first flight was better in terms of the aircraft.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Very nice and clean plane. Transit time between flights was tight though
I love United was disappointed we had a two hour delay, however the Pilot did say safety first.
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
The seat pads are past there sell by date now and are uncomfotable. Also, with screens in the back of the seat, the seats shouldnt be able to recline as this puts rhe screen in your face.
Flight cancelled, lost luggage, crappy meal voucher. Nothing was good. Still dont have my luggage.
The flight was very delayed in taking off - which was out of control of the crew, but then the pilot worked hard so we only arrived about 30 minutes late. Everyone was very friendly and accommodating!
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
Cancelled flight minutes before boarding. Rescheduled flight was two days later
The food was ok, but not great. They delayed boarding in Portland and did not enforce group boarding. But the crew was excellent, went above and beyond.
