Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Awful plane to Tashkent. Not even possible to sleep. In business class does not even recline fully
I’ve flown with Qatar multiple times and the service has always been great. Very professional, organized, the food is delicious and plentiful, tons of entertainment.
Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
There was not enough food for everybody. Some dishes were missing.
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Do not overbook flights and kick out confirmed ticketed passengers :-(
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.
I’m very disappointed for this trip and I will never travel again in this airline. In addition, I don’t recommend to any human being to travel to Kenya Airways. They keep me at Nairobi for 4 days without care. I was at Nairobi from 6 a.m Morning up to 10 a:m Thursday. For that reason, I have trouble for my work and may be I will lose my job. During for those 4 days I didn’t have my medicine, I didn’t have clothes to change because all my clothes were in my checked bags. On Thursday, when I got flight, they don’t even apologize for all consequences I had. During for those 4 days, I learned many things for this airline. It is their system to treat passengers like this because they had hundreds or thousands passengers around Nairobi waiting for their flights after their original flights cancelled. If I lose my job, I planned to file claim to the airline. This is not airline to travel with.
They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport
The boarding was fast, the food was great; however, the seats & leg space were tight.
I enjoyed my flight I arrived safe with all my luggage
No complaints just improve on the food service. Provide enough dinner. People are complaining about that.
Was very good, was happy with the way staff were smiling and how they were approachable
A child was loud throughout which made the trip less than optimal. Crew was great and professional. They need to change the automatic seat belt announcement which is too loud and had other unneeded words like "this is XYZ announcement number one'
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
Love the A380 - loads of room. Headphone socket on my seat didn’t work. Sounds like a trivial issue? Well when flying long-haul the in-flight entertainment is what keeps you going so when it doesn’t work it’s a disaster. Pay attention to the details please BA. Spoiled what was otherwise an excellent flight with the usual brilliant crew.
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
Crying baby the ENTIRE flight. Not your fault, but I paid 2700 for a premium economy ticket and it wasn't worth it. should have just stuck with coach. flight attendants very mediocre - minimal effort. Plane didn't seem very clean. Didn't have any cleansing wipes - most airlines give you this when you board. Flat screen scrolling didn't work. Toiletry case a joke - why bother at all?
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
horrible! after going through hell and back to get a flight home after my flights got cancelled I also had a delay of 2hrs stuck inside the plane because of some technological problem.
I enjoyed the comfort of Premium Economy. The Purser on London-Nairobi was a little testy, snappish in his tone. I understand stressed, tired, etc but his tone in addressing passengers I found wanting.
Outdated from start to finish. Good was inedible, choice was very poor. They don’t seem to care
