Could organize boarding better
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
More Bollywood and tollywood movies, food options.
Service should have been better
It was hot inside the plane and the boarding was very crowded. But the seat comfort, and entertainment are spectacular
Pros: "Crew was nice and attentive."
Cons: "I was disappointed that the middle seats were booked too. I was expecting the middle seats will be kept empty for social distancing purposes."
Cons: "No comments"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Crew was excellent. Really helpful people."
Cons: "Seats are so tight and close to each other."
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Cons: "Quatar is the best"
Pros: "Entertainment and boarding"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Cons: "Cleanliness of cabin. Aminity kit is outrageous."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "Behavior of the crews"
Cons: "Not enough leg room"
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "price, comfort, food"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Cons: "The food was horrible"
Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pros: "Confi and relaxed atmosphere"
Pros: "Good, attentive service by the crew."
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Cons: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Cons: "Entertainment - screens are not user friendly and bad visibility in day light"
Pros: "Excellent crew and service"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."
Cons: "Size of the seats"
Cons: "Better drink selection"
Cons: "Just wish there was another few inches width on seats"
Pros: "Friendly, helpful and professional crew."
Pros: "The crew were pleasant and helpful"
Cons: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"
Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."
Pros: "On time departure and arrival"
Pros: "Helpful and friendly staff"
Cons: "Filth plane"
Pros: "Crew very friendly"
Cons: "No free coffee."
Pros: "No hassle and all straight forward"
Pros: "Check in and crew were very nice"
Cons: "Baggage was slow But everything was fine Pilot kept us informed"
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Pros: "I was very well looked after by crew."
Pros: "No hassle with hand luggage"
Pros: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Cons: "Having to fly, but sometimes if happens."
Pros: "Short flight"
Cons: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Pros: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Cons: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Pros: "Usual efficient BA"
Cons: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pros: "Not much, flights were on time is the only positive"
Cons: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Cons: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pros: "I got there. It was safe."
Cons: "Entertainment system shut off."
Pros: "Service and price"
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "everyone was very nice-thank you"
Cons: "I have to pay for water?????"
Pros: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Cons: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Pros: "Boarding seemed simple, no zones were called except for priority, we just all boarded and it seemed to go quickly and smoothly. BA is all pay onboard for any food or drinks."
Cons: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pros: "Left on Time"
Cons: "Food costs money and not even water is free."
Pros: "We got to our destination safely which is always the most important thing."
Cons: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Pros: "The cabin crew were friendly and service was excellent"
Cons: "Keep the complementary snacks and drinks made the flight great after a long day"
Pros: "Nice plane, and quick flight to Heathrow from Glasgow. The plane had to leave late due to weather but the pilot kept passengers informed and made up time in the air so we were only 15 minutes late. The crew was available to discuss implications for connections."
Cons: "No entertainment options but this was a small plane and quick flight, so I didn't expect anything."
Pros: "Blanket and quiet to sleep"
Cons: "my screen didn't work"
Cons: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Cons: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Pros: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Cons: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Cons: "Everyone was terrible"
Pros: "All was fine ......cabin crew, pilot updates, seat comfort . Keeping hydrated is a well-known health fact. Why BA does not offer free water wa a shock to me . Yes a kind steward let me supplied with tap water, but I find it appalling that the corporate office does. It consider customers health important."
Cons: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Cons: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."
Pros: "Left/arrived on time"
Cons: "Old airplane, no movie selections, grumpy service, small seats."
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on an international flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). We will NEVER use KAYAK again."
Pros: "The cost for three tickets were better priced using your service, rather than BA direct."
Cons: "The aircraft did not have any food on board, due to some difficulty. They were offering food vouchers at the gate once we landed. That never happened. It could have been useful as I was travelling with my two sons. Heathrow is expensive for breakfast."