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There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class

This was my first time flying with Emirates. Overall, the experience was very good. I thought the seats in economy would have been a bit more comfortable, but, they seem to be on par with other airlines. The food was excellent and very satisfying. If you can afford it, I would definitely suggest upgrading to at lest premium economy seats for long haul flights.

First time and very memorable, the finest flying experience ive ever had

No Vegetarian options onboard, made to wait for a long time for boarding

The internet connection did was not functioning as per normal.

First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.

Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring

The individual attention the crew gives to passengers is commendable and I find them positively helpful.

For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.

The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London

Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.

Food wasn’t good but not their fault as I should have pre selected

The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment

Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.

My experience was amazing. Very friendly hosts and impeccable service.

Everything was great except the meat served was tough and overcooked!

Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .

Friendly cabin crew and the flight was on time. Would recommend toanyone

There was a Turkish Airlines employee sat in 16A in the row in front of us. We understood that she was a Turkish Airlines employee from her interaction with the cabin crew and the fact that she boarded business but was sitting in economy with us. What annoyed us was the extremely loud conversation she had for the majority of the 12 hour flight with two men, one of which was leaning over the chair in front of her. This was annoying as they were so loud that my wife and I could still hear them despite wearing our noise cancelling earphones. No intervention was taken by the cabin crew. Secondly, she ordered some extra meals from the crew, which we believe to have come from business class, for her male friends. Seeing this in economy is very disheartening. Lastly, one of her male friends pulled out an e-cigarette and was only mildly reprimanded by the cabin crew. Overall, we consider this behaviour completely inappropriate of a Turkish Airlines employee. Next time we will book with Emirites, I don’t think that their employees would be allowed to behave in this manner.

I requested a special meal (kosher) several months ahead of the flight . It was listed on the Turkish air website that I had a kosher meal. In-flight, there was no kosher meal. I was not able to eat during the nearly 8-hour flight. There also was no kosher meal on the second leg of the trip. The flight attendants said there was nothing they could do. They had no idea why the kosher meal was not provided. Very bad meal service.

The crew were fabulous. We travelled Doha to Miami and the crew in board we exceptional too.

Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.

Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.

As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive

More facilities to transport to the gates......felt too much walking distance

Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.

Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless

In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.

Seat electronics kept failing (as in absolutely nothing worked) - crew re-set it multiple, but didn’t move me until finally three quarters of the way into the flight - abysmal. Entertainment options are plentiful, but a number of expected movies were missing (did an SQ flight 3 days later and expected titles were on SQ) - does Qatar sensor what they show?

I planned to fly Qatar airways because I have flown them in the past and viewed the airline as a premium service provided. They still price this way but I found the experience to be subpar in several ways. 1 - check in - the line for check in was the longest I have ever had to stand it. Qatar airways does not have enough check in desks at the airport for the size of the flights they operate. 2- Carry on policy - there was little to no notification of changes to their carry on policy. Backpacks are considered a carry on rather than a personal item so if you have a backpack or larger handbag plus a roller size carry on, you were forced to check an extra bag or pay an additional carry on fee. This is not standard practice on other airlines and frustrating given that this was an international flight. On flight experience was good, generally comfortable seats, friendly staff and good meal service.

Everything was good except the seats we originally picked we did not get when we paid for extra leg room. Had to wait till last minute to get assigned our seats which was nerve racking

We particularly liked the cabin crew who assisted us in understanding how to use some novel features of the seats at the front of the premium economy cabin. The flight attendants were uniformly friendly and helpful. My only complaint, which I didn't include above, is that for the additional cost of premium economy, the seats and amenities weren't that different from regular economy to justify a roughly $5,000 price difference. We still had three row seats and no out the window view whatever. I have already mentioned in a previous review the disaster of Lufthansa not recognizing the inevitable delays in transfer flights due ti new EU regulations for non-EU travelers. We missed flights, lost luggage and spent the first three days of our vacation in Bologna taking cab trips to the airport to see if our luggage had arrived, which it finally did. On a more positive note, the United employee who was assisting passengers at Gate 18 in Washington DC, boarding for Boston, went out of his way to help us book another flight when we missed our first one to SFO due to the transfer delays caused by US Customs. He appeared of middle eastern descent, was extremely kind and helpful when we were stuck without any flight--he got us one shortly afterwards.

The young woman lufthansa agent at the gate was friendly, kind , helpful and professional. Answered my question respectfully and extremely helpful. She also spoke excellent english. I would rate her a ten for outstanding on a scale from 0 -10. Excellent customer service.

Positive: boarding very smooth, crew efficient, overhead baggage compartments roomy, flight arrived earlier than scheduled. The main negative feature is the size of the economy seats. In particular, the distance between rows is quite short. If one is overweight, it becomes difficult to lower the tray table

Crew was very friendly and attentive. The lack of Wi-Fi on an aircraft in 2026 is incomprehensible. The operational experience with the flight delay and ground service was abysmal.

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

Great food, service, food and the small warm towel at the end was perfect. Only suggestion is warning people that you can’t make a one hour connect in Munich or you need to have longer between flight connections.

Excellent once on board. Security staff at Johannesburg rude and aggressive.

Efficient boarding process. Staff are nice. Food should be better.

Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.