The flight and the staff were really nice but not what I expected.
Pros: "The airplane was brand new and the service was very good."
Cons: "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"
Cons: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Pros: "The crew was very attentive, and the food was outstanding."
Cons: "The wine list was a bit limited."
Cons: "The temperature on board was extremely hot! Add this to body odor and you get a terrible flight."
Cons: "No space to sit, or sleep. I arrived in the US with a terrible pain all over my body."
Pros: "Good food, good crew, free beer"
Cons: "Late by 20 minutes. Touchscreen is starting to go out."
Pros: "What once was an appealing upgrade is now outdated. Turkish Airlines should look into upgrading their fleet. Otherwise food and service are great as always."
Cons: "Entertainment system was a bust. Our entire isle had issues with the system, movies not playing, music sounding awful. Even cameras and flight map were out. kudos to the cabin chief for going above and beyond and making arrangements in case people wanted to switch seats."
Pros: "I'll recommend Turkish airline to anyone because of the cabin crew and the pilots. I enjoyed the service and we had a safe trip. I also like the entertainment service. I was able to watch the live TV news to keep me update."
Cons: "I didn't like the food. It's taste sour. The foods needs improvement."
Pros: "Screan for every passenger to play"
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "everything was perfect"
Cons: "The flight was delayed leaving NY"
Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Pros: "The airline crew excelent"
Cons: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Pros: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Cons: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Pros: "The food on flight."
Cons: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Pros: "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Cons: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "Entertainment on board was the best part. Food is decent."
Cons: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Pros: "Crew was very helpful."
Cons: "The seats were extremely close together and hard to get in and out of your row."
Pros: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Cons: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Pros: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Cons: "below average food . Particularly for health conscious people."
Cons: "I requested for a vegetarian meal both times and I was denied both times because they said they didn't prepare any vegetarian meals. The flight attendant was so rude about it. They also lost my baggage TWICE. Upon arrival in Tel-Aviv and upon return to Stuttgart."
Cons: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Pros: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Cons: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
Pros: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Cons: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Pros: "Staff was good"
Cons: "Delayed baggage on first flight for 1 day Delay in next flight and missed the connection"
Pros: "The service was okay."
Cons: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Cons: "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."
Pros: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Pros: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Cons: "The screen of the entertainment programme is too busy to find things"
Pros: "Every thing was perfect and the service too"
Cons: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
Pros: "Fast. Tasty food. Good movies. Great Service."
Pros: "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
Cons: "Crew was extremely unprofessional and curt."
Pros: "Crew was friendly, food was ok."
Cons: "The people next to me drove me crazy and one of the stewardess spilled trash on me"
Pros: "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
Cons: "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
Pros: "Crew service, choice of in flight entertainment"
Cons: "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."
Pros: "Great food and crew"
Cons: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Pros: "Super friendly crew."
Pros: "Great customer service, great food, great entertainment, and comfortable. Highly recommended."
Cons: "The worst that happened all times I've flown with them was a 40 minute delay."
Pros: "It was okay everything. Cant complain."
Pros: "Nice crew staff"
Cons: "We heard all the lies and excuses. Long lines of people, trash everywhere at attaturk airport because there were only two customer suport office which were not able to support all the passangers stuck at the airport from all over due to bad weather....and it was the weather....was just an excuse Almost everyone said no more turkish airlines."