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Wed 9/22
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Low season

OctoberBest time to beat the crowds (15% less expensive on average)

High season

AugustMost popular time to fly (26% more expensive on average)

Average price (return flight)

R16 516(avg. price over the last 2 weeks)

Good deal (return flight)

R17 810or less

When to book flights from Durban to Chicago

Estimated return price
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Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for R17 810 or less round-trip.
  • High season is considered to be July, August and September. The cheapest month to fly is October.

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Top 3 airlines serving Durban King Shaka Intl to Chicago

Scores according to KAYAK customer reviews

8,3
Qatar Airways
Overall score based on 11 090 reviews
8,3
Boarding
8,2
Comfort
8,6
Crew
8,3
Entertainment
8,0
Food
Airline reviews

Pros: "GOOD FLIGHT"
Cons: "NONE"

Cons: "We need new moves. There were a lot of old movies"

Pros: "We really enjoyed this airline"

Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"

Pros: "Yes"
Cons: "Very happy on Doha to ORD"

Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."

Pros: "Crew was wonderful. Entertainment very good."

Pros: "Stuff are so excellent clean plane good food"

Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"

Pros: "Amazing experience. Pinnacle of customer service"

Pros: "Excellent"

Pros: "crew were amazing."

Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"

Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."

Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."

Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"

Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"

Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"

Pros: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."

Pros: "Very organized, helpful staff, they also provide lots of entertainment and food"

Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"

Cons: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."

Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."

Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."

Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"

Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."

Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."

Pros: "My family was happy with the service provided by Qatar airline."

Pros: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Cons: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"

Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Pros: "TImings"
Cons: "Price"

Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."

Cons: "No WiFi"

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."

Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."

Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."

Pros: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Cons: "Would prefer more options on they entertainment menu."

Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."

Pros: "Entertainment"
Cons: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."

Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"

Pros: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Cons: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."

Pros: "Plane wasn't full, which was nice."
Cons: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."

Pros: "Please see above"
Cons: "Please see above"

Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."

Cons: "Not much of space in aircraft"

Cons: "The flight was delayed, i had only 2 hours connection in Chicago for an international flight, they asked passengers to NOT panic and do not ask if they didn't call a passenger name. They will call passengers who would miss thier connection for accommodation otherwise you are safe. Unfortunately I didt ask since they didn't call me, when I reached the gate from Chicago, it was closed."

"I wish the food tasted better."

Pros: "It was a quiet flight"
Cons: "All good"

Pros: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"

Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"

Cons: "Nothing"

Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"

Pros: "Everything"
Cons: "Nothing"

Pros: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Cons: "N/a"

Cons: "too many little children"

Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."

Pros: "Friendly crew, delicious food and the entertainment was above board."
Cons: "n/a"

Cons: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."

Cons: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."

Pros: "Excellent food, entertainment options, staff was great with the exception of one. Plane entertainment technology varies from route to route."
Cons: "Dubai airport is highly disappointing. The bathroom situation is atrocious! I am not exaggerating when I say I waited in line of 25 and 35 women two different times! The men’s situation isn’t ideal but is no where near the problem that is the women’s restrooms. The boarding process is mildly confusing - there is no public drinking fountains but if you buy water you are not allowed to take it to your gate. This info isn’t posted anywhere and makes no sense bc you purchased the water after you were checked through security. Also this rule truly only applies to women. A stewardess showed preferential treatment to someone who looked more native than us and then didn’t apologize. I understood the customer was upset so the flight attendant was trying to pacify the lady/couple but at least apologize for being rude. Dubai airport very much favors men and I would never travel without my husband. I would fly Emirates again but it won’t be my top choice and I won’t be going back to the Dubai airport anytime soon."

Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."

Pros: "Crew, food, service"
Cons: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."

Pros: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Cons: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"

Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "Lactose free meal was disgusting."

Pros: "Love the idea of informing every leg of my flight. Thanks"

Pros: "Overall very good"

Pros: "Everything"
Cons: "Not many old Bollywood movies to select from..."

Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."

Pros: "I liked the meals"
Cons: "It was hard to push my chair back"

Pros: "The entertainment, seats, and food were all good."
Cons: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."

Pros: "Seat comfort and some cabin crew we're really kind"
Cons: "My screen was not very responsive to touch. Was challenging to navigate. I couldn't clearly hear the PA announcements"

Pros: "Hospitality and food"

Cons: "Seat assignment and boarding process"

Pros: "The crew was great in everything that they did."
Cons: "Nothing"

Pros: "Crew were very competent and nice."
Cons: "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."

Pros: "Good Price with on first priority"
Cons: "N/A"

Pros: "Friendly crew"

Pros: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"

Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."

Pros: "Once again, the food and entertainment selections were what I liked the most about the flight."
Cons: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."

Pros: "Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you."

Cons: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"

Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."

Pros: "Great selection of entertainment available."
Cons: "Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew."

Pros: "On time and cheap flight"

Pros: "I did not like the vegetarian food that was offered"

Pros: "The staff was very friendly"
Cons: "food choices and entertainment options could be better"

Cons: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."

Pros: "Flight was clean that's pretty much it."
Cons: "Medicore service tryed almost all major airlines this was the worst service."

Pros: "Excellent crew and entertainment"
Cons: "Restrooms needed cleaning And Boarding were unorganized"

Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Cons: "N/a"

Pros: "Crew"
Cons: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."

Pros: "good crew, prompt timing, good food"
Cons: "long transit in Dubai"

Cons: "Leg space is very little.. Rest rooms were messy after a while."

Cons: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."

Pros: "Very helpful crew"
Cons: "I like almost every thing."

"Nothing"

"British Airways does not even operate out of Nairobi anymore. I was forced to but an additional ticket with another airline just to arrive home. Terrible!"

"Food Time"

Pros: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"

Pros: "Yes it was a smooth comfortable flight"
Cons: "Everything was fine"

Cons: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."

Pros: "Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met."

Pros: "Food was extremely good for economy & professional & experienced cabin crew."
Cons: "747 showing its age!"

Cons: "Great experience"

Pros: "Our flight attendant was awesome. Very friendly and attentive."
Cons: "The cabin temperature was cold and the flight was delayed by over an hour."

Cons: "Pre boarding at the gate was slightly chaotic"

Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"

Pros: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Cons: "Free drinks throughout the entire flight"

Pros: "Good service and crew."
Cons: "Seats were very very narrow."

Pros: "Crew was great! Helpful and nice"
Cons: "Walk by and offer water more often."

Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."

Pros: "We sat in Row 25, which did not have a seat in front of it, so we got lots of extra leg room. British Airways have incredibly friendly crew :) They feed you really good, better than any other airlines I've been on :)"

Pros: "Because the flight was an hour late we missed our connection from London to Chicago. Was a day late getting home!"

Pros: "Once again BA 297 was more than an hour late departing because BA could not get bags and cargo loaded."
Cons: "See above. If BA cant get A380 loaded for on time departure, get more baggage handlers or use a different aircraft."

Cons: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."

Pros: "Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great."
Cons: "I can't get same helpful crew for Intl flights."

Cons: "Worst transfer ever from Lisbon flight to Chicago flight. Arrived late, bus from tarmac to terminal 5: 12 min. Up down stairs, security check, up down stairs to take the train, up down stairs to gate. Then take the bus back to tarmac to board the plane. A lot of waiting for bus, then being in the last group everyone shoved in the buss like sardines. In the future I’ll avoid at all cost transfers in London ."

Cons: "The phone, ground and flight crew, though impeccably polite at every turn, passed me from phone to service desk to gate for answers to questions about itinerary changes and seating upgrade until I just gave up. I tried changing my return flight to leave from London- that is, simply dropping the Newcastle/London leg, but went back and forth several times between you and the airline- then simply gave up, instead travelling back to Newcastle to then fly back to London. I then tried to change my seating assignment and the desk agent was unable to give any information about the cost of an upgrade. I finally found out that upgrades are to the cabin, not the seat so just stayed with my middle seat in coach for the 8.5 hour flight. It was puzzling that these issues were so impossible to resolve."

Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"

Pros: "The crew were great"
Cons: "The meal served left much to be desired."

Cons: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"

Pros: "Excellent service all around. Would definitely fly Iberia again"

Pros: "entertainment options were good & staff was nice. Flights were both on time."
Cons: "I was very disappointed in the serious lack of legroom on the flight. I would think of a flight was 8 hours there would at least A little leg room. I paid for a seat and the lady next to me kept raising the arm rest and spilling into my seat. I had to lean over into the aisle and was miserable the entire flight. The guy in front of me also reclined his seat all the way and I couldn't get my tray down and it took a lot of effort to get out to use the restroom. I was beyond disappointed with how little leg room there was and I am only 5'6". I completely understand that more seats mean more money for airline, but this isn't even safe in the event of an emergency."

Pros: "Nothing. Zero. Zilch."
Cons: "Flight was delayed 3 hours due to a mechanical issue, per pilot before takeoff. SOMETHING happened & we were all tossed about the cabin of the plane. When it was all said & done, 1 flight attendant had a broken nose, 1 had a concussion, I hit my head in 2 spots, and a little boy hit his head & threw up. I am not a dramatic person, but I've never been on a plane & thought I was going to die – until this flight. Emergency landing in St. Louis instead of Chicago. The EMT crew on the ground? Felt like amateur hour. I have photos to back these events up."

Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."

Cons: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."

Pros: "Quick passport checks on boarding. Seat has head rest that can be folded to hug your head, very comfortable!"
Cons: "No USB charging plugs. Main dish was good but the salad is poor."

Pros: "The Heathrow staff were very helpful when we booked seats, etc."
Cons: "Seats were narrow and cramped for legroom. Airplane was old and a wee bit scruffy. 9 hour flight had one meal of a choice of Indian or vegetarian cuisines. A small snack of cheese and crackers and juice would have been nice. Is there really a Finnair? We flew to Britain on American and home to the US on Brit Air. We got a good price on the tickets but thought we would be on a Finnair plane."

Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."

Pros: "Generally British Airways provides great service but I think the labor issues had a impact on the crew's ability to smile."

Pros: "NOTHING: we didn't make it to this flight"
Cons: "We didn't make this flight due to fog. Had it waited about 25 minutes before departing (and knowing there were at least 4 passengers on route that were delayed from Paris CDG) we would have made it"

Pros: "food and video entertainment"
Cons: "mysterious baggage problem that was not adequately explained by Captain. Staff were choatic in supposedly checking bags to passengers, but only in an erratic fashion. As a result flight was delayed by 2 hours."

Pros: "The staff were prompt is serving food and drinks, good selection of movies on board."
Cons: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."

Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."

Pros: "Boarding was quick and efficient and the crew was friendly and very helpful. The one flight was on time, but the other can be excused because of a technical fault on the plain. Safety is priority #1 so although a 3 hour delay was not nice, i'd rather be safe than sorry!"
Cons: "The food was absolutely appalling on both flights... We received a cheese snack. It was an old sesame seed bun ,with a very thin, small slice of cheese which you could hardly taste on it. With that they placed cucumber, that does not add to the taste of the dish, but only makes the bread soggy. There is also a piece of lettuce on that is past its crunchy freshness it is supposed to have. The last ingredient is sun-dried tomato that was the only ray of light for a poor effort of a snack by BA. I can truly say that during the past year BA's in flight food service on local flights, are on a downward spiral and almost in the dumps."

Pros: "Left and arrived early"
Cons: "Twice requested water that never came. On landing, the plane swerved and felt like it dipped to the right before straightening out. a little unnerving."

Pros: "Wonderfully professional crew. They made the flight very smooth and efficient, and I'm grateful for their hard work and high standards."

Pros: "Messed up the boarding, all were confuses"
Cons: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."

Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."

Cons: "Lost our luggage both at destination and on return to Chicago. Also canceled flights resulting in having to stay overnight at layover location spending night sleeping on sofa without blankets. Due to cancelled flight we didn't get to spend night in hotel I already payed for and now will lose day of work. My daughter and I will never travel with these are lines again. WE ARE VERY DISAPPOINTED AND ANGRY. AMERICAN AIRWAYS AND BRITISH AIRWAYS are huge disappointment to us."

Cons: "The seats in standard economy were the worst/most uncomfortable seats I've ever sat in on an international flight."

Pros: "I don't usually complain but nothing"
Cons: "It wasn't British airways, it was American.I paid extra to sit with my husband. The whole side of our aircraft the televisions repeatedly showed two Disney channel sitcoms over and over again for ten hours. I really wanted to watch a movie so there was an open seat on the last row of the plane. Terrible"

Cons: "Is way below par when compared to emirates or any other international airlines"

Pros: "I liked the travel assist. They were very nice and helpful. Made checking in fast and courteous. I will use the assistant service again when traveling. I have trouble walking long distances and this was helpful. The girl that helped me in Chicago to wait and get to the hotel after I had to do an overnight was so great. Thank you for this service. It is like the help in the Trains in England. Again thank the young girl that helped me. She is gold star in my book. I loved the Renaissance in Chicago. Good work"

Pros: "Flight attendants were nice. Had a special meal and it was pretty good compared to regular meal. Another orange express card to get to my connection."
Cons: "Wasn't helped as much to get through to my connection by employees and the security lines were absolutely ridiculous"

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COVID-19 information

Safety measures for airlines flying from Durban to Chicago

Airlines flying from Durban to Chicago have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Durban to Chicago

Mandatory masks

Masks required on board, masks provided on flights from Durban to Chicago

Social distancing seating

Middle seats unavailable to book on flights from Durban to Chicago

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Durban to Chicago

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