Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "Emirates is my airline of choice. They do everything well."
Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pros: "The crew was just fine."
Cons: "Checking on the cleanliness of the toilets frequently"
Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"
Pros: "Kind and very helpful."
Cons: "A little more room for people with weak legs."
Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pros: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Cons: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Cons: "I like it"
Pros: "Everything was perfect"
Pros: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Cons: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Pros: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Cons: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Cons: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Pros: "Service courtesy helpfully"
Cons: "I could not get pure vegetarian food as i am a strict vegetarian"
Pros: "I liked most of the food service. Not breakfast."
Cons: "Cramped seating on 1st flight. High business class fares."
Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."
Pros: "Food was good"
Cons: "Less attention to my two kids"
Pros: "The outstanding service of the flight attendants."
Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "It was fast and comfortable"
Cons: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Pros: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Cons: "Was served the wrong meal even though I double-checked with the FA."
Pros: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "The 380 is a great plane, the quiet and comfort."
Pros: "The hygiene kits that they offer! They are awesome and very much appreciated."
Cons: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Pros: "I have high expectations for Emirates, and for the most part they delivered."
Cons: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Pros: "Very comfortable pod."
Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
Service should have been better
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Crew was very accommodating"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "The plane was very new and wasn’t crowded."
Cons: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Cons: "Same as above."
Pros: "Entertainment variety Frequent drinks offered onboard"
Cons: "Insufficient amount of in-flight food portion"
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "Terry was wonderful"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Cons: "Need good wheel chair service."
Cons: "Everything was disappointing"
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Pros: "The foods on the plane and the time as they said it happened I mean no delay."
Cons: "The most thing the foods were hot and fresh."
Pros: "Good, attentive service by the crew."
Pros: "Comfort of the seat/bed"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Cons: "Was denied boarding."
Pros: "Seat space. Stevice. Terminal."
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Not much legroom on the flight from LHR to PMI. I’m195 cm.
Pros: "it was fit on me"
Cons: "tap water for free?"
Cons: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"
Cons: "The TV was not working"
Pros: "The seats were comfortable and the food was unexpectedly good. I also appreciated the pillow and blanket that were provided. And it’s nice having individual screens on which to watch movies and television. Made the time “fly by”."
Cons: "The woman in front of my husband leaned her seat back as soon as we were airborne and stayed that way for the duration of the trip. That made it more challenging for him to use his tray but other than that, no problems."
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Cons: "food / leg room / in-flight entertainment / no wifi / no plugs for electronics - everything was missing and horrible."
Cons: "Love BA but very stand-offish and rude crew!"
Pros: "it wasn't british airways once i got there - it was aer lingus. this was confusing."
Pros: "- Boarded and left on time (both flights) - Crew was excellent - Free wine with dinner even in economy! - 787 is super comfortable and enjoyed the entertainment selection as well"
Cons: "Planes should just be boarded back to front. Also, it seems that boarding just isn't announced at the gate tomorrow."
Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"
Pros: "The stewardesses were helpful and friendly."
Cons: "The actual food etc offered on board is horrible.BA does not know where to cut more in their services. They offer you a drink once the whole flight! Washington to London. Supper was half burned lasagna; you’d think they cannot go lower than that. Wait for your breakfast: a cereal bar. Very classy! We had tail wind so we made good time on the flight only to have to circle London around for 30 minuets. This would not have been a problem, however there was such turbulence that you could hear people throwing up! Great end to a transatlantic flight! I barely made it through it myself."
Cons: "Economy seating not so comfortable"
Cons: "I had a problem with seating due to a medical condition and I wasn't relocated"
Pros: "The crew snd boarding"
Cons: "There were engine problems and the flight was delay by 2:20 and lost my train connection"
Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."
Cons: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."
Cons: "Food was terrible and ear plugs hurt and couldn't hear out of them."
Pros: "Crew was friendly"
Cons: "Breakfast was ridiculous, just a small chocolate bar!!!"
Cons: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Cons: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."
Cons: "Very cramped seating."
Cons: "There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable."
Pros: "The flight was bad I lost my luggage"
Cons: "Food was awful! In a 7:30 hour flight just one small meal and one bar for breakfast! They ran out of tomato juice the first round and there was only one round of drinks in the whole flight!!"
Pros: "The inflight entertainment was top-notch. Plenty of choices, good quality and the touch screen responded well to touch. Boarding was quick, efficient and pleasant."
Cons: "Cabin crew servie was somewhat lacking during the flight. We got our drink before dinner and the drink cart did not come back again when dinner was served so we had to have dinner without a drink (other than the small cup of water that comes with the tray). Breakfast now has been relegated to a breakfast bar - really?!?!"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "The people were nice."
Pros: "Overall the experience was excellent. However, there was a delay that caused me to miss my connecting flight. Upon asking the crew about my connection, they reassured me that I would be put on the next available flight."
Pros: "Flight and connections in perfect time."
Pros: "The crew was polite and helpful."
Cons: "The temperature was extremely warm and the food was terrible."
Pros: "Movies selections were great!"
Cons: "One stewardess in particular was rude to people asking her questions about deplaning. Food options were crappy. Flight was delayed by two hours. They didn't call to notify prior to departure. Thankfully, I noticed early enough and was able to change time of my connection from London to Edinburgh. Otherwise, would have missed it!"
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Pleasant staff, quiet A380 plane"
Cons: "These seats are so close together you could not even adopt the brace position if they told you to. The seat in front of me was less than one foot away from my face. Not an exaggeration. I measured."
Pros: "Movies. And friendly staff"
Cons: "Decided eating flight delayed. Boarding was bad. This missed connecting flight. Rebooked for flight several hours later and wasted entire day instead of enjoying half a day in Madrid"
Pros: "The flight,from take off to landing & crew was very good."
Cons: "The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "Seats were good, movie selection good. Everyone very nice."
Cons: "No breakfast!! Just grapes or banana and granola bar??"
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "Great staff making the best of the economy class conditions"
Cons: "I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table."
Cons: "The aircraft was downgraded from an A380 to a 777, flight was overbooked, food was not good."
Cons: "Never landed in Coruna, we landed in Santiago, and I received one one piece of my luggage, hope I may get the rest pretty soon, very desappointed."
Pros: "The flights were fine - food was basic but fine. No leg room but that's typical of all flights these days."
Cons: "Flights were fine but connection time in London AWEFUL! They gave us just one hour to connect and you absolutely can not get from one terminal to the other - a long distance apart even by bus - and then go through security yet again, in just one hour. Then, as everyone is in the same boat, you wait in line for a couple of hours to be re-booked. Terrible! It all turned into a fiasco - 11 hours of travel, turning into 24. Awful. We will NEVER USE HETHROW AIRPORT AS A CONNECTING POINT AGAIN - EVER!!!!!!!!!"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Cons: "They don't tell you upon booking that if you want to sit with your party you need to pay an extra $60 per seat. We were on a double decker and my little sister was on a different level from me. They wouldn't let me down to go see her after we were delayed for a couple hours. Ran out of food choices by the time they got to us. Because it was so large, boarding and unboarding took FOREVER. Finally, it was HOT. Uncomfortably so, both levels were extremely warm and there are no personal vents that you can open above your head. I would not fly this again."
Pros: "the seats,leg space"
Cons: "crew should be more involved"
Pros: "First time on the huge Airbus. It was fantastic. Romy and comfortable"
Cons: "Reclining of seat back became a bit uncomfortable"
Pros: "I liked the movies available."
Cons: "I was very uncomfortable. The seat itself was too small, there was NO leg room, and there was a small silver "box" under where my feet shpuld go. I also felt they tried to feed us too much. I was trying to sleep and there were two meals. Also, the lights were on for much of the flight. Very hard to sleep. It was an 11:30 pm flight, so most wanted to sleep."