Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Wisconsin
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Scores according to KAYAK customer reviews
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "Everything is excellent"
Cons: "All is well"
Cons: "My baggage got missing"
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "Amazing aircraft! Amazing crew!"
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "Great service, as always. Very comfortable flight."
Cons: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "New Dreamliner"
Cons: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "I really liked the service. Most of the flight attendants were very friendly."
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Pros: "Staff was outstanding"
Pros: "All of it was great!"
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Cons: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "It was a direct flight with good food and movies to choose from"
Cons: "Small cramped seats in economy"
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "Individual entertainment"
Cons: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Cons: "It was all good"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Pros: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Pros: "Qatar airways equipment very good."
Pros: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Cons: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Cons: "The entertainment did not work good the entire flight"
Cons: "Beef main course overcooked and dry."
Cons: "The crew and the food, specially the food."
Pros: "Planes were comfortable and well maintained."
Pros: "Friendly and professional staff, comfortable and on-time flight."
Cons: "Clear up-front notification about first checked bag not being included in ticket price. This info did not appear at the time the booking was made. Very frustrating."
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Cons: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Pros: "The crew were helpful"
Cons: "I had to pay luggage fees"
Pros: "Excellent service, food and entertainment"
Pros: "Friendly cabin crew."
Cons: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Pros: "Nothing at all"
Cons: "I had to wait in line for over an hour to get a ticket to replace the one I missed because of how late the first flight was. As with all my Lufthansa experiences, it was frustratingly slow"
Pros: "flights were on time"
Cons: "food quality can be improved"
Pros: "Smooth fast flight with good service!"
Cons: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Pros: "Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all."
Cons: "Nothing really, everything was great."
Cons: "Boarding from terminal F. Very far away located. Then transfer by bus to the main terminal 2. Two floor climbed by stairs. Then gate changed. Passengers who arrived later accessed directly through main terminal 2 to the gate. No entertainment on board at all. A321 plane is not comfortable. 15 min. delay no so bad."
Cons: "The flight"
Pros: "All good - flight, service all great!!!"
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Cons: "Same reason as above."
Pros: "Flight went smoothly boarding was a little delayed."
Cons: "Getting to gate 10 minutes after boarding time and no one had boarded yet."
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Cons: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Pros: "Staff were so friendly! The plane was clean and comfortable."
Pros: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Cons: "Would have liked better movies. Small point."
Pros: "On time"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Cons: "It was good"
Pros: "The seats and leg room were spacious enough. I liked the many options of movies."
Cons: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Pros: "Comfortable for a short flight. On time."
Cons: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Cons: "The seat space a bit tight in economy."
Pros: "My departure from Munich was late but overall I am satisfied with my flying experience with Lufthansa, great job."
Cons: "The flight to Frankfurt from San Francisco (operated by United Airlines) was pretty bad. The outlets for charging phones and computers were out of service in my row, the wifi was inoperative for the entire flight, the entertainment system seized up every 10-15 seconds. The accessories were entirely neglected. It was rather pathetic in that regard, and the food was gross."
Pros: "Excellent all around.!"
Cons: "Only complaint is the comfort of the seats on Airbus 380-800. Not as comfortable as on other airlnes/planes, especially given 10+ hours flight."
Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Pros: "The food, the crew, the cleanness"
Cons: "the hot meals were aweful"
Pros: "The Lufthansa flight was great. The food and drinks for 1 hr and 45 min was satisfactory. The airplane was clean and crew was friendly. Too bad only 10% of the flight was gone by Lufthansa. The rest was done by United Airlines. The airplane was new and clean, the crew was friendly as well.The food at UA was so cheap it is a shame. On the domestic leg they give you 5 fools fish or crackers and soft drinks for 4 hrs flight. At the same time each and every passenger was asked personally if he or she will buy breakfast making the person feel guilty if not buying breakfast."
Cons: "Lufthansa is good. UA food is cheap and not enough on the Trans Atlantick flight and hard liquor is not free. On the domestic flight they do not give you food even if the flight is early in the morning and 4 hrs long. That is a shame. Moreover they try to sale you a breakfast package that is design not to get spoiled for three months. The nutrition value of that package is zero even I believe it is bad for you. This is only in the USA. It is a shame how our Airlines treate the American passengers."
Pros: "Crew were nice, helpful, and professional. Seat was comfortable."
Cons: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Pros: "Fast trip"
Cons: "No entertainment"
Pros: "I liked food, entertainment on board, atmosphere, professional crew, arrival on time"
Pros: "Excellent service from a very friendly staff. Wonderful entertainment options to pass the time on a lengthy flight. Couldn't have been a smoother experience."
Cons: "Nothing at all!"
Cons: "Engine malfunctioned. Flight delayed 7 hours. All connections missed. Spent night in marginal hotel in Frankfurt."
Pros: "This flight was the smoothest flight I've have ever taken from anywhere in Europe to Atlanta. It felt as though we were floating on the beautiful cumulus clouds outside our windows. The flight was not full, so I had space to "stretch out" a bit making the whole flight time very comfortable."
Cons: "I didn't care for the bar-be-qued chicken at lunch nor the ham pizza before our landing. But that's personal taste and I don't consider the food on a flight nearly as important as comfort, timeliness and the efficiency of the crew in all operations."
Pros: "It's a short flight from Florence to Munich so I wasn't expecting a whole lot."
Cons: "The boarding process is the worst on this route. You get on the bus and you wait, and wait, and wait. I get it they want to make sure everyone gets on but I honestly could have walked to the plane twice in the amount of time the bus waited there. I know Florence is a small airport so maybe it has to be done this way but it sucked."
Cons: "Friendlier crews"
Cons: "It's KLM. What else do you need to know."
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Great airline"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "Our lougage did not arrive"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Easy to board and easy flight."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Helpful and smiling cabin crew."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Overall, good flight"
Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"
Airlines flying from Cape Town to Wisconsin have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Wisconsin
Masks required on board, masks provided on flights from Cape Town to Wisconsin
Social distancing seating
Middle seats unavailable to book on flights from Cape Town to Wisconsin
Testing for antibodies, testing for symptoms for flights from Cape Town to Wisconsin
Waiving of change fees. Search flexible flights from Cape Town to Wisconsin