Cons: "We need new moves. There were a lot of old movies"
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Pros: "Friendly crew, delicious food and the entertainment was above board."
Cons: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Pros: "Excellent food, entertainment options, staff was great with the exception of one. Plane entertainment technology varies from route to route."
Cons: "Dubai airport is highly disappointing. The bathroom situation is atrocious! I am not exaggerating when I say I waited in line of 25 and 35 women two different times! The men’s situation isn’t ideal but is no where near the problem that is the women’s restrooms. The boarding process is mildly confusing - there is no public drinking fountains but if you buy water you are not allowed to take it to your gate. This info isn’t posted anywhere and makes no sense bc you purchased the water after you were checked through security. Also this rule truly only applies to women. A stewardess showed preferential treatment to someone who looked more native than us and then didn’t apologize. I understood the customer was upset so the flight attendant was trying to pacify the lady/couple but at least apologize for being rude. Dubai airport very much favors men and I would never travel without my husband. I would fly Emirates again but it won’t be my top choice and I won’t be going back to the Dubai airport anytime soon."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Pros: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."
Pros: "Quick boarding, very nice crew. Helpful with infant. Lots of snacks good food."
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Cons: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "Great movie options. Numerous offers of water and juice. Friendly crew."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."
Cons: "sat on tarmac at Ohare for 47 minutes causing us to miss our connecting flight"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."