Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
This airline is one of the best Ihave travel around the world well use them again in the future the food was higher quality plus your personal aboard communicated in many languages on our flights 13 this was amazing 👏 🤩 😀 👌 😄 thank you
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
I bought Business class ticket but they treated me like economic class. No lounge allowed at check inn I have to take stuff out while other passengers have more than 25 lb in bag. Because I bought tickets from other than airlines . It’s discriminations from airlines to passengers.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Ask for extra blanket if needed. Also middle seating have bad access position to access reading light and vent so only choose those seating if traveling as family or friends, etc.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
I travel frequently. The flight was late again... KLM should really try and be on time
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
It was good no problems made it on time for the next flight overseas!
It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.
they give hard time at checking, they not allow computer bag or purse
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
The crew was fantastic and the over flight was perfect as well.
Wore experience due to delay and took me 3 days to reach my destination.
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Other than low space, which is the problem with all airlines for economy class, the flight was excellent.
Very very bad.. more than 48 hr I didn’t received my baggage yet
Very bad. We booked 8 months in advance for 2 people but couldn’t get seats together. Food was so bad I couldn’t even eat.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
The flight was very dirty and the food was very bad
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
First class payment but wife’s seat broken, would recline but not lay flat. On previous flight, delays and ground crew malfunctions connecting jetway made us miss flight to Houston. I asked twice for a cart to assist us getting across the massive Istanbul Airport, but was denied. We are both over 70.
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
Everything was great Turkish airlines should show the same attention to international flights.
Pretty good flights! If they can let y u s know regarding delays by announcing it in the PA system it would be a good business practice!
3 hours late, came at my final destination without any of my luggage.
Delays with no communication. Broken business class seat and no one seems to care or help.
The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
Nothing. Everything, the service the delayed plane and communications to passengers, the boarding, the food access before flight, no aircon on the plane until high altitudes and super long wait for baggage claim with no direction on tv signs.
I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.
Cape Town (CPT)South Africa
Casablanca (CMN)Morocco