A long delay caused me to miss my connection. United was very helpful but the unexpected delay caused a lot of hassle and loss of time at my destination.
Professional crew. Good flight. Arrived ahead of time…about 30 mins. Thanks United.
Cons: "We had a 3 hour delay."
Pros: "seats were comfortable"
Cons: "I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable."
Cons: "United airlines staff were very grumpy"
Pros: "T was an OK flight, not bad by economy standards. 10 1/2 hours to be endured."
Cons: "Well, I did not like that I had booked Lufthansa, an airline I like to fly, but it was really a United flight. The Lufthansa booking included the first checked bag as free. This information did not reach United and I was faced with a £45 fee for the bag! Not a pleasant surprise and I would like the money back. I would also like to make sure that the return trip does not cost me another £45!"
Cons: "The flight was delayed and we missed our connecting flight, after several desk visits and phone calls we got moved to a morning flt the following day - on the phone they honored our extra comfort seats in row 7,but upon landing in sfo, they moved David to row 20. Another phone call and he was confirmed in row 8. At the gate they put him back in row 20. We paid and confirmed multiple times to get extra comfort and it was not honored."
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pros: "Just feels like seats get smaller & smaller"
Cons: "In flight entertainment system not working."
Pros: "Nobody bugged me about plugging my laptop and cellphone into the wall for charging. I wanted to check out the spice shops in the airport but they were closed both times I was there. That would have been something I might have liked."
Cons: "Customs in Trinidad, even for transit is a pain. You go through customs, get dumped outside, have to recheck your luggage whenever the counter decides its going to open. 11 hour layover on the way down, 6 hour layover on the way up. Food options were fried chicken (KFC), fried chicken (Churches), fried chicken (the local franchise), and Subway. Since the layover was late at night and I was a woman traveling alone, I did not want to leave the airport (and still drag my luggage because the airline counter was not open yet to check in to my connecting flight)."
Pros: "flight was on time and the crew was friendly."
Pros: "Checked baggage was delivered quickly and not damaged. comfortable flight"
Pros: "Not many people on board. Had the 2 seat row to myself."
Cons: "Bathroom was disgusting"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "Fast service"
Cons: "Wi-Fi cost too much"
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Cons: "No chargers at any seat in coach and flight was delayed 2 hours."
Pros: "Flight attendants were extremely welcoming and captain ensured plenty of updates. Even arrived early!"
Cons: "UA check-in staff in NRT was very rude. We had reserved seats when we booked the tickets over Kayak by paying about $15. UA staff said they didn't know that, its not in their system. They implied we were cheating because UA always charges about $200+ for reserving seat. They even didn't want to listen and look at the receipt we had. What he said in terrible English was "That is not my business""I'm busy" So my daughter and I had to seat separately in order to seat next to aisle. UA will be my last choice to fly."
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "It's so convenient to fly directly to Western Kentucky and not have to drive to and from the Nashville airport (over two hours drive away.)"
Cons: "Warning to those who haven't been there: food is limited to vending machines at the Paducah airport. It's a small airport, but I'm delighted it's still available. Nashville airport is over two hours drive away."
Cons: "I'm 6'3" tall, not freakishly tall by any means, and my knees are pressed up against the seat in front of me. I will never fly United again"
Cons: "I paid for the entertainment and I had no sound. Flight attendant handed me a very full glass of orange juice from an awkward angle that I had to reach over my seat and back cussing me to spill a few drops on the passenger next to me. She wasn't thrilled and the attendant just walked off. I was really awkwardly embarrassed."
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "Having so many options to watch through the free wifi entertainment."
Cons: "It was so hot in the plane."
Pros: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Cons: "The seats were a little small."
Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
Pros: "Comfy and we always fly united. Great experience"
Cons: "On the way back we had turbulence but that isn't anyone's fault."
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "Flight was delayed almost missed connection."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "We flew in comfort the entire trip! Plenty to drink and eat. Too much actually. The business class cabin was clean, seats ample and comfortable. It definitely made the 6-7 hours of flying more bearable."
Cons: "Poor wifi service."
Pros: "The only problem is that United ticket counter did not let me check my bag for free! I hv united visa credit card & i thought that was one of the many perks!"
Pros: "We ran from customs to our gate with 7 minutes to spare."
Cons: "My seat belt appeared to be on the verge of fraying. Too bad we would have to pay for entertainment. It was free on the international flight. The seats were old, narrow and did not have much padding."
Pros: "punctuality, crew"
Cons: "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Pros: "Best movie choices"
Cons: "Flight was cancelled without any explanation. It took 4 hours to get bags to go to a hotel and several hours trying to rebook for next day"
Pros: "Got there on time but over sold so anxiety getting on for international flight...unnecessary!"
Cons: "Don't fly United. In boarding my first flight, they asked me to check my carry on (my only luggage) since the flight was super packed. We had to deplane shortly after boarding and switch to another plane. Since this delay was going to make me miss my connection, I got on the phone with a United agent and changed my reservation, but the agents at the gate refused to help me get my bag off the plane, so I didn't have clothes for the majority of my trip. The worst part was the attitudes of the gate agents and customer service reps toward all the passengers. Perhaps they couldn't be outwardly apologetic to avoid liability, but there was no excuse for them to be cold and dismissive."
Pros: "Great flight attendants. Smooth ride!"
Cons: "Wasn't to comfy."