Meal service is also unpredictable - the crew was not responsive when called, and did not make any attempts to provide timely service
Departure times were late
Cons: "Food availability a minor challenge but crew handled it very nicely."
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "The crew were very friendly and accommodating."
Cons: "Most long flights giveaway a personal kit. They didn't."
Cons: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pros: "Lay flat beds and vegetarian food"
Pros: "The Seat is good."
Cons: "The check in counter welcoming should be better in Barcelona"
Pros: "Flight crew & food"
Cons: "Need avoid delay flight, it’s hard to catch connecting flight"
Pros: "Attendants and aircraft comfort was excellent"
Cons: "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pros: "Great movies and responsive crew"
Cons: "Something weird was going on about how food was served and how people went about deciding what to have."
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Cons: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "everything about emirates is what i loved"
Cons: "the airplane was an older model, seats were not very comfortable"
Pros: "Smoothness of the flight."
Pros: "boarding was organized"
Cons: "not enough time for changing flights, had to run to other terminal"
Pros: "Crew very kind"
Cons: "food not very good"
Cons: "Bathrooms were not clean later in the flight"
Pros: "Good welcome and feeling comfort and safe and good lunch"
Pros: "Overall was good"
Cons: "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
Cons: "Flight got delayed and had to stay in Dubai over night. I was provided with the hotel voucher when I enquiried about the delay but the staff did not give me enough information how to get to the hotel. He seems so caught up with other stuff. I was standing there clueless. The sceen on entertainment unit was too dark and the buttons were not working properly on the screen."
Pros: "Emirates still remains one of the leaders in hte business"
Cons: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
Cons: "After 20 flights booking with emirates in last seven months and nice experience, seems its right time to switch airlines. Was not allowed to board when I reached 8 min late due to heavy traffic on accident on highway. I had 50+ mins before flight departure but they didn't allow me to board. Paid extra money and reschedule for same day flight at 4:30pm and they delayed this flight departure by an hour without no problem. Too much biased."
Pros: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pros: "They boarded us very fast."
Cons: "The food is same"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "The crew was very nice and professional. I want to hightlight the exceptional quality of the meal served"
Pros: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pros: "First leg to Dubai was spacious and my vegan meal was really good. Second leg i got upgraded to business which was f'ing amaaaaazing, Emirates business is like nothing i could ever have imagined, 5 star service!"
Cons: "The hangover after drinkong copious amounts of Moet haha. So really nothing"
Cons: "When you fly from Dubai boarding is a disaster and staff is rude"
Pros: "Everything was amazing."
Cons: "Nothing. Great flights"
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Liked the service. Do Better by having more seat space for economy
Everything was wonderful!
Qatar plane choice on this Barcelona to Doha leg with their business seat configuration is superior to most other and definitely exceeds the poor standard of their business configuration on the B777 leg Doha to Melbourne
Clean the toilet more often.
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pros: "Crew was very attentive & met all my expectations."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"
Cons: "better food"
Pros: "Everything ,good service ,friendly crew affordable rates"
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "Friendly and helpful staff."
Cons: "No entertainment available. A very old plane."
Pros: "very courteous flight crew"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Cons: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."
Pros: "Excellent service from the crew. Flight on time."
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "The movie selection was good."
Cons: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Pros: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Cons: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Pros: "We enjoyed the comfort, food , staff and entertainment."
Cons: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Pros: "Great selection of movies and tv shows"
Cons: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"
Pros: "Polite staff keen to help"
Pros: "Could have done without the awful sexist ads they play on in flight entertainment."
Cons: "Not enough check in desks operating - very long wait"
Pros: "food and courtesy of the staff"
Pros: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Cons: "So far nothing."
Cons: "The seats are terrible."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"
Pros: "Price & accuracy"
Pros: "Crew was phenomenal. Felt safe and cared fir on flight."
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"