Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "The food was great and the crew was very friendly."
Cons: "They asked me to pay for my luggages. It is strange"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Pros: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Cons: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Cons: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Pros: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Cons: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Pros: "upgrade to business class"
Cons: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Pros: "I love Swiss Airlines, would definitely book with them in the future"
Cons: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."
Pros: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Cons: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Pros: "Great Crew"
Cons: "It would have been better had we not had a delay of 50 Minutes"
Pros: "Crew was great. The food Was good."
Cons: "Seats were very uncomfortable and there was no air control."
Pros: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Cons: "Nothing all was good"
Pros: "Fantastic crew!"
Cons: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Pros: "The flight was fine, but there was not enough time to transfer between the gates in Frankfurt. That also did not give us enough time for our luggage to transfer."
Cons: "Longer transfer between flights in Frankfurt"
Pros: "The crew was good."
Cons: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Cons: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Pros: "The boarding was simple and easy. The crew was polite."
Cons: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Cons: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Flight was more then 3 hour late and I did not get my luggages
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pros: "The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure."
Cons: "Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)"
Pros: "Absolutely nothing."
Cons: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Pros: "Everything was excellent. The entertainment system was also excellent."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "Only process of boarding."
Cons: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment. The seats for economy class were way too crammed. With the growth in technology, it would be helpful to have a USB port to charge. ELL phones."
Pros: "Crew are great. Food good. Entertainment selection pretty good."
Cons: "I don't know why but on all Etihad flights I've been on so far (4), I found the seats very uncomfortable. There seems to be no padding on them and hence they are uncomfortable especially on long haul flights."
Cons: "Food not very good. Service used to be better in the past"
Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Pros: "I didnt have to catch a bus to board like how we did at Abu Dhabi"
Cons: "The boarding was done the most confusing way. Back to front when there were zones on each boarding pass"
Pros: "Easy connections ,good flight ,food"
Cons: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"