The seats were tight and uncomfortable. Food service was just ok. I don't see how they're rated #1. I preferred Qantas over Qatar.
The whole transfer process in Doha left a bad experience.
Not at all happy with this trip Worst experience faced
Total flight experience was amazing
My check in baggage got misplaced with other baggage. I have been helped by fellow passenger and fellow indigo member to get back my luggage.
Clean, well maintained and on time performance.
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Service should have been better
Cons: "Heating and serving food in plastic containers."
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Pros: "No comments."
Cons: "No comments."
Pros: "Excellent service provided by crew"
Cons: "Food needs improvement"
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"
Cons: "Really we enjoyed this fly"
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Cons: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Pros: "Modern plane and great crew."
Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Comfortable, on time"
Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Cons: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Cons: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Cons: "horrible customer service at the airport. very unaccommodating."
Pros: "The crew were all lovely + meals were excellent."
Pros: "New plane. Decent legroom."
Cons: "Not enough food was served for a 16.5 hour flight."
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Departure times were late
Best comfortable seat yet
The boarding process took FOREVER. I arrived three hours before my flight and barely made it to the gate in time for boarding and there was no waiting as all to pass through the security checkpoint. Emirates simply was understaffed on Jan 7th 2022. More importantly, the flight crew made very little effort to enforce the mask requirement and the result was everywhere you look you could see passengers with their mask not covering their nose, and then after seating many didn't have the mask covering their mouth either. It was a total health hazard. Unacceptable.
Cons: "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "Nothing, weren’t even allowed on the plane."
Cons: "Should have let me on the plane."
Cons: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Cons: "Handling and boarding at Schiphol was pathetic"
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "food was average"
Pros: "The airplane The food"
Cons: "The time"
Pros: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "Good flight on A380. Food and entertainment were great."
Cons: "We had to disembark into buses because all gates were being used."
Pros: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Cons: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Cons: "A very small hidden FLYDUBAI reference for a one-route flight with Emirates logo was unprofessional and deceptive."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "one of the best flights I have had going to zanzibar"
Pros: "service , crew , food entertainmentminimal"
Cons: "not much"
Pros: "Smooth ride. Great food."
Cons: "Slow boarding started later than expected"
Cons: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Pros: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Cons: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Pros: "Everything except landing"
Cons: "Rough landing"
Pros: "Food was good"
Cons: "Less attention to my two kids"
Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Pros: "I enjoyed the attention to detail and the overall friendliness of the staff."
Cons: "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Pros: "more space"
Pros: "The staff, food, everything! Best flight and airline ever"
Pros: "Great Ambience. Excellent Crew. Tasty Food."
Pros: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Cons: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "A380 was superb. Really enjoyed being on-board of that aircraft"
Cons: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Pros: "Good movie selection Comfortable seats"
Cons: "No internet Food was not tasty"
Pros: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Cons: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Pros: "A380 is great, roomy even for coach. Food is great as always."
Cons: "While most flight attendants are decent, a few are just not that great...making loud noises at the attendants compartments and chatting around while flyers are all sleeping, kick around garbages which makes loud noises too. Also the TV screen is a little hard to pull up at the front role."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "Screen was not very sensitive and arrow swipes did not always work. I was constantly switching between handheld and touch screen to switch movies or make selections"
Cons: "Touch screen problems . See above comment."
Pros: "Leg room, seat comfort, crew, service"
Cons: "Food, stay at dubai hotel"
Pros: "It's the best I could ask for the price I paid. Flights during weekdays are better than weekend in my opinion."
Pros: "The crew had such outstanding service!! Looking forward to fly Emirates again."
I will continue traveling and proposing to my friends and family to fly with Ethiopian Airlines. It is simply excellent!
Agent was friendly and helpful
The selection of movies has not changed in a very long time. Other than that... All was excellent
Cons: "Nothing else. All was well"
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Pros: "Crew was really great - helpful and kind."
Cons: "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."
Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "good onboard service"
Pros: "I like the Direct route"
Cons: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Cons: "the layover in Dublin was too long--longer than scheduled"
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Pros: "Staff very friendly"
Cons: "Bathroom cleanliness"
Pros: "The pretty ladies"
Cons: "Lost luggage and horrible food"
Cons: "Little turbulence but nothing serious"
Cons: "Price. Ease of early checkin"
Pros: "Comfort The crew is always so helpful."
Cons: "Food did not agree with me again."
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "The aircraft was brand new so everything was great"
Cons: "Food can be improved."
Pros: "On time."
Cons: "Dirty bathrooms, mediocre entertainment."
Cons: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Pros: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Cons: "The waiting time for the connecting flight to was far too long...."
Pros: "Tried to cancel charged anyway bad service"
Pros: "The service during the flight"
Cons: "The boarding was not very excellent"
Pros: "Smooth Flight."
Cons: "Too crowded."
Cons: "Horrible food selection, needs improvement"
Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
Pros: "TIME KEEPING"
Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Cons: "allocated the worst seat on the plane despite choosing a different seat online"
Pros: "Flight crew services"
Cons: "Insufficient drinks"