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— CPT
Oct 6 — Oct 131
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Thu 13/10

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Low season

February

High season

October

Cheapest flight

R20 247

Average price (return flight)

R37 830

Good deal (return flight)

R37 830
Best time to beat the crowds (7% less expensive on average)
Most popular time to fly (17% more expensive on average)
Flight from Calgary to Cape Town Intl
(avg. price over the last 2 weeks)
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Top 5 airlines serving Alberta to Cape Town Intl

Scores according to KAYAK customer reviews
8,0
SWISSOverall score based on 9400 reviews
8,2Boarding
7,8Comfort
8,6Crew
7,7Entertainment
7,9Food
Airline reviews

BE ON TIME !!!!!!!!!

Read more about SWISS

BE ON TIME !!!!!!!!!

Flight from Zurich to Florence was fine

The crew was attentive and had a pleasant demeanor. The checkin process was good but surprisingly your ticket counter did not have a CC machine to process payments. Calling in by your staff was a chore and the individual was visibly frustrated when on the other end they could not understand a 4 digit expiration date. The seats were very tight and uncomfortable. The food was minimal in quantity and just ok in quality and taste.

Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&

There was very little room in the seats for economy class. When the passenger in front of you reclined their seat back it was in your face.

Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him

Cons: "The sitting was so very small, I never traveled so crumpled."
Pros: "Seating was good. Crew was good"
Cons: "Food could be better"
Pros: "Great. Very smooth and comfortable!"
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "Friendly crew"
Cons: "Very good overall"
Pros: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Cons: "I think the choice of films could be improved."
Cons: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Pros: "Left on time. Quick flight."
Cons: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Pros: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Cons: "Cramped in economy"
Pros: "On time performance with better than average crew with standard service"
Cons: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."
Pros: "The food was the best I’ve ever had in a plane"
Cons: "Sound quality for the films was awful"
Cons: "Waited for baggage at Newark for more than 45 min"
Pros: "Small screens. Hard to use"
Pros: "All good with this 1:20 min flight."
Cons: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."
Pros: "He service was fantastic."
Cons: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Pros: "Food and movies"
Cons: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Pros: "Flight itself was good for a shorter international flight. Dim cabin lights for early morning, crew providing plenty of drinks and snacks."
Cons: "For international travel, I’m always told to get there 3 hours before. For this trip we checked in but didn’t have access to a printer so needed a boarding pass. We wanted to carry on luggage so just needed to print the pass. Swiss was the only airline that wasn’t available on the check-in kiosks. The front desk staff didn’t arrive until closer to 1.5 hours before check in so nearly theall passengers were in a huge line to get passes and check bags."
Pros: "The staff was very attentive."
Pros: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "Flight was on time. Food was good for airline food."
Cons: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Pros: "Best services."
Cons: "entertainment machine in my seat did not worked"
Pros: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Cons: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Your crew is amazing."
Pros: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Cons: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Pros: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Cons: "Not sure why loading is not by aisles, seems not that efficient"
Pros: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Cons: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Pros: "Crew"
Cons: "Passengers crowding the lane"
Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Pros: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Pros: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Cons: "We didn't had entertainment"
Cons: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"
Pros: "Our attendant was very nice with a great attitude."
Cons: "Luggage line in Zurich at airplane"
Pros: "Food was amazing, boarding was smooth and it went fast, and the crew was very nice."
Cons: "The seats were uncomfortable and if someone reclined their seat was about an inch away from your face. So if you had anything on your tray it was slammed into you stomach. Also it was so hot on the plane felt sick the entire way. Asked twice to turn down the heat nothing really happened. Missed the individual fans."

I am senior man, could be possible,that for the future if you use other airline to transport your clients to diferentes cities, like Cartagena, you have to make sure, that don’t change te itinerary sorpresivle? My wife who has 87 years old , she was desvasted with that interruption in Bogotá Colombia.I wish you are going to improve this type of inconvenience in the future, for the wonderful name of Delta.Thank you. Antonio Rodas.we love so much the service of Delta.

It was a great flight.

All was well on this flight.

Old plane. Delayed but no apology. Not great

When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.

No food and no entertainment

Baggage delayed even though both the flights were delayed.

Fo

Still no meals in first. If I can eat indoors, I can eat on a plane.

Cons: "More cushion in exit row seats."
Cons: "This flight was probably great but I was not on it"
Cons: "More communication on the flight delay"
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "No food, late by hour"
Pros: "Good snacks, comfortable flight."
Pros: "Crew, chairs, entertainment"
Cons: "Communication"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Cons: "I had an isle seat. I felt jostled all the time."
Cons: "The seats were incredibly hard and uncomfortable."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "No problems occured"
Cons: "Takes so long to board"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "Nothing"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "I have no complaints. Not on"
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "Everything in 1 class"
Cons: "Nothing"
Pros: "Great service!"
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "Nothing"
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "They held the plane for me. Due to customs and TSA, I had to run across the airport, and then a bus to the correct terminal to catch the plane. I arrived at the gate a couple of minutes after it was closed. THANKFULLY the gate agent came back (he was on the plane) and issued my seat ticket (it had been upgraded) and led me to the plane. So, didn't miss my flight, AND had a seat upgrade."
Cons: "Nothing. Despite the slight delay to allow me on board, and the loooong line on the runway, we still made it to our destination ahead of schedule."
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Good flight, professional people."
Pros: "Crew was polite"
Cons: "Rocky takeoff"

The Eurowings (Lufthansa) crew was very professional and accommodating. From checkin to luggage delivery the interactions were welcoming and respectful. The plane was impeccable. We were delayed leaving Tampa and in serious jeopardy of missing our connection to Barcelona. However, we were very relieved that our connection was “waiting “ even though we arrived at the gate at departure time.

It never happened because my first connecting flight got cancelled which caused for me to miss this flight.

Food and entertainment aren’t applicable as there was neither of each. Seats were not too comfortable.

Free water and chocolate on board

Pros: "Very nice and friendly service"
Cons: "Nothing"
Cons: "I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have."
Cons: "More space on economy for long flights."
Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Cons: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Pros: "The crews are ok; hard working . Seat are comfortable too."
Cons: "I think that’s almost."
Cons: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Cons: "The food was ok"
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Entertainment"
Cons: "Female flight attendant was rude and unprofessional."
Cons: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Cons: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Decent food."
Cons: "No onboard entertainment."
Pros: "Flight was on time, did not have anyone next to me"
Cons: "Items were taken from my suitcase, did not get a meal of my choice"
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "cabin crew were all very nice!"
Pros: "Firstly, the food was great!"
Cons: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Cons: "Unable to make the flight due to connecting flight being cancelled."
Pros: "3"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "The crew was excellent. Attentive and respectful of people (which did notified on the Lufthansa leaving US for Munich). The crew has a tough job at all hours of the day, but passengers as clients are just people cramped for 8 hrs and trying to enjoy their time as well,and this crew from Munich to US seemed to get that."
Cons: "The seats in economy are extremely close (front to back) for short people leg room is fine, for general height (5'4" women; 5' 10" men) and above it is unhealthy for a 6 -8 hr flight."
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Pros: "Nothing"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Cons: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."
Pros: "The crew. They made an uncomfortable flight acceptable."
Cons: "Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "It was a smooth ride overall, the staff was comfort us."
Cons: "The food was terrible is like each year the value goes down."
Pros: "everything on time on the right place with the right numbers ... perfect ;)"
Cons: "seats on LH435 from ORD to MUC too small and tight"
Pros: "On time departures/ arrivals.. great friendly and professional cabin crew"
Cons: "Nothing"
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "Everything was smooth, on time. Excellent choice of movies during the transatlantic legs. Generous portions of tasty food. Continual beverage service."
Pros: "nothing very special but it was on time."
Cons: "It was ok"
Pros: "An extremely professional, attentive staff and flight crew"
Pros: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Pros: "Good food."

3.5 hours delay will ruin any day!

I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past

Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.

I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!

Dreamliner was comfortable and entertainment system good

Cons: "The touch screen did not work properly"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "All of the less than good, obvious!"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Excellent crew, good food & movie selection."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Good"
Cons: "Nothing"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "kLM staff was great."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Crew"
Cons: "N/a"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Bag was lost"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "In flight food was enjoyable"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Everything. Staff incredible."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "The staff and crew"
Cons: "Nothing"
Pros: "Friendliest economy class service I've ever encountered."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

There was weather in the area and the pilot urged everyone to get seated as quickly as possibly so that we could be the weather. However, the people did not do this. We ended up being delayed a short time. The pilot was very informative and the staff was courteous. We were on our way as soon as there was a break in the weather.

Ticketing and check-in agents at American were rude and in terrible moods and very unhelpful.

Plane was cold. only offered one beverage, nothing more. the person in the Admiral Club check in desk was on the phone the entire time She was checking us in. Then, she asked me To scan my boarding pass And cerificate twice. I felt unattended and like she did not care if we visited Or Not. The lady cleaning in the admiral Lounge Was most friendly and attentive However.

After sitting in the overseas plane in a middle seat i got a middle seat again next to a cute baby. The plane had a very weird noise i have never experienced. It felt like the longest domestic flight I have taken!!

Boarding process in Chicago was a mess. They didn't seem to be following the group numbers so everyone just boarded whenever. Flight landed 30 minutes early which was great, but then it took nearly 45 minutes before we got off the plane because there were issues with the jet bridge.

It left on time and arrived a few minutes early. The whole process of checking in, seating (got my upgrade thankfully!), and the meals (superb multi-grain healthy salad) were great. It arrived on time (actually a few minutes early). American continue to keep up its promise of customer service. I love being part of the American traveller family.

Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Pros: "Yes!"
Cons: "No more comments!"
Cons: "The entertainment app didn’t worked"
Cons: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Pros: "Great price!"
Cons: "More food."
Pros: "The crew was great. The plane was clean. Both flights were on time and went very well."
Cons: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Pros: "Great crew, very attentive."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Cons: "Nothing"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Smooth"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Pros: "Nothing"
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "Average but what we’ve come to expect from american airline companies"
Cons: "Nothing"
Pros: "The crew members were friendly."
Cons: "Everything. Our plane boarded an hour late. The outdated planes need to be renovated with seatback screens. There weren't even any aisle entertainment screens in this plane. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And only one small snack for a 6 hour flight?"
Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
Pros: "Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom."
Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Pros: "Very timely, didn't take forever getting off the ground"
Cons: "As a first time traveler, it would have been nice to have a little help with navigating the airport once I arrived."
Pros: "The check in woman was rode and could barely soak english"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Nothing"
Cons: "Equipment malfunction at 11 pm is always really nice."
Cons: "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
Pros: "Plane didn't crash"
Cons: "Tiny seats and no personalized entertainment options. We booked this on British Airways but have pretty much been on American flights on every leg. This made customer service more complicated. And this plane was terribly uncomfortable. Boo!"
Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"
Cons: "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."
Pros: "Nothing, the worse experience I've ever had on a flight from the US Never AA again!!"
Cons: "Unprofessional crew!! The safety instruction was a mess, first it was on the big screen, totally black, only sound, then the crew started a discussion in the ail if the would do the safety instructions yes or no...in the end they did it without explanation what the were doing and in 2 minutes. Al three of them just did something. Rude and chewing gum crew, the dropped a salad bowl but not one of them was thinking about cleaning it up. The entire flight everybody walked over it in to the carpet. Friendlynes and service are two words that does not apply to this crew. From the first flight till the last flight AA made a mess out of it. Canceled our flight in JFK, no help or service, you are on your own when AA cancels a flight, after rebooking our flight we had a 7 hour stopover at Dallas, again no service, no voucher, no nothing. Then today with our return flight AA could not find our ticket numbers, turns out that when they rebooked our inbound flight they forgot to take over the return flight...cost us 2 hours and 10 minutes to check in at LGA Never, ever again with AA, even easyJet provides better service then AA does on intercontinental flight!"
Pros: "Everything"
Pros: "The plane size and the individual monitors on each seat."
Cons: "Some of the attendants didn't seem to know what they were doing."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "Better than I thought it would be."
Cons: "Seat reassignment"

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49h 05mCPT-YYC
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31h 20mYYC-CPT
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Flights to Cape Town

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Cape Town (CPT)South Africa

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