Guest reviews
Overall rating
7,6
Good
Based on 28 reviews
Cleanliness
7,7
Comfort
7,9
Pick-up/Drop-off
7,4
Value for money
7,4
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
9
2
1
0
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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7,6
Cons: Car was great. Drop off was easy. Pick up was a disaster! We waited over an hour and half in a massive line to get the car. Thrifty obviously has some MAJOR staffing issues. Allowing "gold members" to cut a line of over 100 people is absolutely shameful.
review from
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2,0
Pros: I get there from Georgia only to find out my debit card failed a "credit check" and now I don't have a car to rent. Thank God for Enterprise.
Cons: If you don't want to take debit cards, don't. If the money is in the account, I don't see what the problem is. I had my own insurance, the money to pay for it, but I didn't pass a "credit check"...pathetic.
review from
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10,0
Pros: Easy dropoff and brand new car!!
review from
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10,0
Cons: Great service, great value. Worked wonderfully for what we needed!
review from
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10,0
Pros: The customer service was amazingly excellent!
Cons: Nothing
review from
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8,4
Average experience
Pros: Car was very clean and ready to go.
Cons: Pick-up and drop-off was cumbersome.
review from
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10,0
Pros: Overall a great experience. Easy to check in. The car I received was clean and any scratches and the window ding were already noted and marked. The rental agents were friendly and very efficient.
review from
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8,4
not as cheap as it seems.
Pros: awesome car, easy pickup and drop off.
Cons: almost $200 in hidden fees.
review from
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8,4
Pros: The ease of pick up and drop off. Customer service
Cons: Maybe a little more clean?
review from
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2,0
Cons: There was no rental. In spite of my reservation, when I arrived at the Airport, there were no cars. I was forced to change last minute to Hertz and pay 100 dollars more.
review from
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8,0
Great price. Long walk from drop-off to terminal.
Pros: Great price.
Cons: The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
review from
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2,0
Pros: no rentel fromthem even though I paid for it for my son to come home
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