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10.0
Great fast no problemsReviewed Jul 31 2023
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10.0
Excellent all around except the airport pick up was not available as advertised.Reviewed Jul 17 2023
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10.0
It would be nice if the prepaid gas could be paid back if you didn't use the amount you prepaid. Otherwise it was seamless and our agent was very helpful.Reviewed Jul 7 2023
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8.0
When I book something through Kayak, I assume that the “total” price is what I am going to pay—I expected to pay $300-something with taxes included but left Thrifty paying $404.Reviewed Jul 3 2023
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10.0
Excellent experience. Rented mystery car, guaranteed compact or larger. Actually received Chevrolet Traverse. Loved it so much it may be my next purchase car. Also, my counter rep was the most courteous I have had in long time. Thanks for everything.Reviewed Jun 28 2023
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8.0
I liked the drop off, very good and efficient.Reviewed Jun 24 2023
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10.0
Arrived an hour earlier than scheduled time, vehicle was ready. Customer service agent was knowledgeable and got us on our way quickly.Reviewed Jun 22 2023
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8.0
Some time after exiting the rental facility the check engine light for oil service needed came on which was frustrating given the amount of mileage we anticipated driving. The comfort of a Toyota 4Runner is average at best. The seats are very rigid and overall comfort significantly decreases the perceived value of renting it.Reviewed Aug 18 2022
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2.0
It was a complete disaster and the manager refused to chat with me.Reviewed Jul 16 2022
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10.0
Better priceReviewed May 14 2022
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8.0
I arrived Saturday around noon and there was only one person in line in front of me. I had a very friendly person at the counter. He did tell me they do not accept the 3rd party insurance I had purchased through Allianz but they took the name of my regular car insurance to use instead. This was fine for me but could be a problem for someone who doesn’t have car insurance back home. When I went to get my car instead of being a small Chevy spark hatchback I had reserved it was a ginormous SUV. I went back to the desk and they weren’t able to give me a small economy but they gave me a brand new 2022 Toyota RAV4 hybrid. I was in Alaska for the weekend but had rented a compact since it was what I could afford. It was great to have the RAV4. Upon return check out took about 1 minute and was easy. Overall, I had a decent experience and lucked out on the economy cars being overbooked :)Reviewed Apr 12 2022
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4.0
The gentleman who helped us was great but the hassle with insurance turned into a big fiasco because my insurance didn’t show the exact word “comprehensive liability” which took an extra hour. Might book with another company next go around.Reviewed Mar 26 2022
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