Guest reviews
Overall rating
7,9
Good
Based on 761 reviews
Cleanliness
8,3
Comfort
8,2
Pick-up/Drop-off
7,6
Value for money
7,6
Pros
"Staff was friendly and attentive."
(in 1294 reviews)
"Pickup was quick and easy."
(in 125 reviews)
"Thanks for the great service!"
(in 880 reviews)
Cons
"Terrible value and poor customer service."
(in 189 reviews)
"Actually have a car available."
(in 1258 reviews)
"It was a horrible experience."
(in 167 reviews)
Recent reviews
Traveller rating
214
66
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60
Find reviews that mention:
customer service
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car was clean
staff was friendly
great car
pick up and drop
great service
great experience
picked up the car
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car available
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great price
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4,0
Pros: The car was very clean.
Cons: With everything that is going on in capital hill right now, I did not want to have to go back to capital hill to return the vehicle. I explained this to Sixt and asked if I could please return the car at the end of the rental at the airport instead (20 min away) and they would not let me do this without charging me $67 for the “change in drop off location”. The funny thing is that the staff at that Sixt location were telling me how no one was renting there since the hotel was closed so they kept having to drive cars over to the airport location. I was extremely disappointed that the company was concerned more about charging more fees than the safety and comfort of their customers. I am never going to rent from Sixt again after this bad experience.
review from
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7,6
Cons: We rented a minivan but when we got there, they only had SUV’s. They offered us a large SUV which worked out. The car had not been cleaned on the inside and there were dried food splashes all over the middle bucket seat. We also received varying answer regarding early return of the car. On the other hand, it was more economical than a lot of other rental companies.
review from
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4,8
Pros: Staff was friendly with pick up, but they informed me the car I had ordered was unavailable and so was given an alternative which was smaller, which made travelling difficult.
Cons: Staff needs to communicate better with customers and the central call center has GOT to communicate better with the local branches.
review from
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9,2
Pros: The drop off was very easy, no issues picking up or dropping off.
Cons: Not really their fault, but the car smelled like pot. I didn't need to smell that my whole trip, considering folks aren't supposed to be smoking in the cars.
review from
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10,0
Pros: Extremely friendly and helpful staff. Clean and nice vehicles.
Cons: This was beyond their control, but the night before, they had most of their inventory vandalized. They were able to make a suitable substitution for us.
review from
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9,2
Cons: Could have notified me prior to showing up about the updated hours of operation. I had a pick up time booked for 10pm but due to COVID the facility closed at 9pm and nothing I had referenced the new times. Therefore, when I went to pick up my rental I was unable to do so and I had to rent another vehicle from a different company that was actually open at the time.
review from
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6,4
Pros: The staff was very friendly. The car was clean and comfortable
Cons: We chose a VW because it's the only rental place we saw one but still ended up with a Subaru. The location was very difficult to find, even with Google map. We were almost overcharged for double insurance because the outside insurance we bought on Kayak didn't appear on our agreement with Sixt.
review from
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10,0
Pros: They replaced the vehicle easily when an incident happened.
Cons: They try to offer you the lowest car in your selected class. It seems they purposely leave the nicer car “uncleaned” so the lesser car is all they have “available” sticking you with the lesser car instead of the one you actually wanted!
review from
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8,8
Cons: When I reserved this vehicle I also paid in advance for the insurance. However when I rented the car at the counter, I was told the insurance was not sufficient protection. I don’t know if I was taken advantage of of not but I was frustrated with the added expense. Why offer insurance with the online rental if it’s not the proper coverage?
review from
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2,0
Pros: Had to cancel my vacation due to covid
Cons: I cancelled 3 weeks ahead of time and they charged me 123 bucks cancellation. Will never rent from them ever again
review from
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9,2
Cons: Staff were great, but organization was a little off. I had a late flight getting in, and the ticket counter was closed, so had to navigate to different area with little or no signage to get there. Once there apparently a ton of other people were renting at the same time so it took a long time. Only one staff doing all the work. He was great, very friendly etc, but would have been nice to get through easier after a long flight
review from
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2,0
Cons: Confirmed via email that they would refund my rental if coronavirus related travel bans were announced. When Seattle's shelter-in-place extended past the rental and friends couldn't travel from Europe, the offer of a refund was reversed. 3 weeks of emailing with 5-10 day gaps from Sixt and I ended up with a voucher. Not much has gone well in my first Sixt rental. All things held equal, they're the last company I'd work with.
review from
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Where can I find Sixt hire cars in Seattle?
Top tips for hiring a car from Sixt in Seattle
- Compact car hires from Sixt in Seattle are around 3% cheaper than other car types, on average