Puerto Morelos resorts

Pros: Food selection was great,accommodations were fantastik

Cons: Less wait time at restaurants

Pros: Very clean staff was friendly

Cons: Someone else’s bags in my room. Ocean view room was a garden view. Very disappointed with advertising ocean view all I could see was palm trees. When I asked if it was ocean view the answer was yes it is. Pictures on website for ocean view very misleading. Food was just ok. For the price you could find better in my opinion.

Pros: The resort itself was beautiful. The room were very nice and we had a nice view of the ocean. Our favorite part was the staff. They were very friendly and got to know us. They knew my boys names and invited them to the activities. There were many activities for the whole family. Everyone checks on you and are very accommodating. They had cooking classes for guacamole and ceviche that we really enjoyed. The French restaurant was the best food there.

Cons: We were very disappointed in the food. The first day we ate at the seafood restaurant and my son and I woke up very sick throwing up. The rest of the family was sick to their stomach for the rest of our week. We came to find out other families had gotten sick also after eating at the same restaurant. The bathrooms by the pool were very dirty with toilets overflowing. There was a lot of seaweed at the beach so we couldn’t really swim there. It would have been nice if there were evening entertainment for the kids like movies by the pool. The evening entertainment wasn’t very good. You would think the Mexican food would be the best part and authentic but it was not good at all. They had guacamole and queso and it was gross. Nothing good to snack on by the pool. The most frustrating part was that the restaurants are closed and open on different days and there is no way to know when unless you ask. So you can’t plan which restaurant to go which night. They should have flyers all around letting you know. One night they said there would be pizza and then my boys went and they had canceled it after telling us about it that afternoon. The employees weren’t consistent about the dress code. Some said pants required others said no. It stormed our last two days which of course is out of their control but they had no indoor places to hang out other than the lobby. Everyone was going stir crazy. They need rooms with tv’s and movies. Tables to play games. Overall we had a good time with our family but would not recommend this place or go back.

Pros: The food was great

Cons: The entreteitment was terrible.

Pros: Premium liquor. Food quality was above average. Steak night was amazing Staff was nice and attentive Beautiful wedding set ups

Cons: Construction! Beach had a lot of seaweed in the water despite cleaned multiple time. Bed was hard and uncomfortable Housekeeping didn't replenish towels every day Hotel was a minimum 45 minutes away from excursions. With pickups from other hotels you're at a minimum of 1 hour to 1.5 hours before getting to destination The hotel pushes you to book tours through Amstar, who resells other companies' tours for a huge markup. Too many kids despite being in mid-October. Missing pool tiles

Pros: Food was fair. Eating in the restaurants was much better than buffet. Food presentation was excellent but quality of food, not so much. Eggs Benedict was terrible and steaks tasted different than what we eat in usa. Had a weird aftertaste. Staff were very friendly and responsive. Felt they were trying to make up for quality of food. Drinks were very good.

Cons: When I booked the reservation through booking.com I thought I booked for myself and one guest, my husband, thus thought the price was for both of us. The room showed up to 2 people. Needless to say I was shocked when they told me they needed an additional $1272 because what I booked was only for one person. Never would I have booked an all inclusive room for $611.57 a night. I feel the booking process was misleading and will never use it again. With the food disappointing and not being heavy drinkers the resort is way over-priced!

Pros: The staff was amazing, the rooms were very clean, front desk was warm and welcoming. Overall the staff made the experience very enjoyable.

Cons: The food available during the day was not good at all. The only food worth eating are in the restaurants at night.

Pros: The resort grounds are beautiful. The architecture and design has a luxurious feel to it all throughout the property. we stayed in the most basic room which is interesting because it was amazing. There are more than 7 restaurants and 4 bars to check out. Everything is included.

Cons: That they don't include at least one spa treatment like a massage with your stay. I think it would add a nice touch instead of trying to make people spend more money as soon as they check in. I found it to be the only experience that lacked class during our stay. The resort credit compared to other resorts is minimal and their coupons don't cover the cost of any substantial spa treatment or experience.

Pros: Customer service, personal attention. Absolutely great experience during the beginning of the pandemic. Can't wait to go back.

Pros: Unique resort. Staff friendly. Excellente.

Cons: In the jacuzy areea is not possible sliping :)

Pros: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service

Cons: N/A

Pros: Everything is amazing at this resort. The people , servers , staff , amazing !

Cons: The beaches aren’t the best but you don’t really need them so all is good.

Pros: The staff was very polite and did an excellent job. Especially Horacio at the pool!

Cons: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.