Puerto Morelos resorts

Pros: Every thing was wonderful

Pros: The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.

Cons: If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.

Pros: Everything was amazing

Pros: Loved everything about the resort except for beach.

Cons: Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.

Pros: The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.

Cons: The food was just ok at most of the restaurants.

Pros: Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent

Cons: Nothing!

Pros: I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day.

Cons: This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.

Pros: Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.

Cons: Every now and then I could smell stagnant water in the water displays next to the buildings

Pros: I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible.

Cons: The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.

Pros: Everything. This is a great resort. The facilities are clean, the staff is amazing and the restaurants offer an amazing variety of great meals

Cons: Timeshare program is a joke. I enjoyed the presentation but would never purchase a plan.

Pros: Everything!! Size, playmakers, activities, people & staff

Cons: n/a

Pros: SPA IS THE BEST. STEFFANY AND TERESA. LOVED THEM. SUPER NICE STAFF.

Cons: Room is HORRIBLE. No decoration. Nothing. Cheap bathroom. This is an expensive resort. Invest in rooms. Outdoor is very nice. Curtains are made of paper.

Pros: Remote resort with good facilities, the hotel makes sure yo keep you occupied by conducting activities throughout the day (beach volleyball, fashion show, massage workshop, dance workshop etc.). Buffet is standard but dinner is well curated if you book one of their fine dining restaurants.

Cons: Rooms could have been better built with better facilities.

Pros: Staff attention

Cons: Not premium drink's

Pros: Location would have been good had we been able to stay.

Cons: This is hardly a pet friendly place. When we got there, we were told we needed health certificates for our dogs, even though we needed these to get into the country with our dogs and live in Merida, it was crazy to hear that we needed these to stay at a resort. We when down the road and stayed at Mayakoba with our dogs without problems.

Pros: It was a smaller property and less crowded.

Pros: Staff was amazing and the resort was very clean. Loved our ocean view and the top shelf liquor was great. The gym was well-equipped and one of the best for a hotel I've seen. Was truly all-inclusive and never pressured to spend more money.

Cons: The food could have been better but it wasn't bad. We had dinner in one of the restaurants our first night and it was our least favorite meal. We stuck with the buffet and found the Mexican dishes to be the best.

Pros: Staff

Cons: No complaints

Pros: Our room was amazing and the view was one of the best we have had. The staff were very attentive and we love the layout of the hotel.

Cons: Some of the staff were not as attentive as others and we work in hospitality. There were a couple of staff members who really made us not feel welcome.

Pros: The service and the food where amazing!

Cons: The power went out in our room twice while in the shower, my girlfriend got out to see what was going on and slipped, I feel it was handled improperly

Pros: Lots of food options, lots of organised activities by the main pool and beach, good cocktails! Infinity pool is impressive for a all inclusive hotel resort. Spice restaurant was fantastic, both the hibachi tables and the a la carte menu.

Cons: Quite a bit of construction going on but not sure what the end product will be. We enjoy the music and activities but for some it may be a bit loud. If not in a preferred room there isn't really any quiet pool. There should be a list stating which restaurants are open and closed each day of the week, the only way to find out is to wait until the night before.

Pros: Beautiful place and very good staff. Francisco is the Best

Pros: We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).

Pros: Its the best place to be in vacation, the beauty, the respect and the attention is out of this world. I highly recommend it to my friends and people that I know.

Cons: just the beach because it was dirty, but just for natural situation not for lack of attention of the place... people were cleaning daily though...

Pros: Everything

Cons: Nothing!

Pros: The staff was outstanding! I loved that they went out of their way to make sure we were comfortable and always said "my pleasure" when we said thank you. The food was always delicious and the drinks were great. We wanted for nothing while staying at Now Jade Rivera.

Cons: So many yummy drinks and great food with amazing service but not enough time to enjoy it all.

Cons: Just felt like they really weren’t prepared like they should have been

Pros: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.

Cons: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.

Pros: Remote with new construction- loud

Cons: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.

Pros: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.

Cons: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.

Pros: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.

Cons: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.

Pros: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.

Cons: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.

Pros: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.

Cons: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!

Pros: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)

Cons: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.

Pros: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.

Cons: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.

Cons: Staff pushed Alcohol to much. Also an employee came to my room the evening before we were leaving offering us a bottle of Rum. What was I going to do with it then? I could not take it on the plane. Made no sense. We did not like the Italian dinner. Service at all the dinners was way too slow. The little kids were restless.

Pros: Great place to stay with a wide selection of food, drinks and things to do. Highly recommend.

Pros: Food/drink was outstanding!!! Entertainment was also very good. Personnel was friendly and except for our maid, very efficient and welcoming.

Cons: No hot water in shower all week. Told someone about it + nothing was done. Our maid service not the best..everyday something wasn't done or restocked. As for location it is not for someone who wants to be around business area! Plan to do your partying on site...unless you want to pay taxi to go out + about. LOTS of little kids! Almost too many!

Cons: I would not describe this resort as luxury or premium. With a luxury resort the little things make the difference and here you won't find that. 1) to use the sauna is $20, no joke 2) the staff are helpful, but not flexible. If you need something out of the ordinary it's a no 3) the whole place is set up for the 'hard sell' ; on Fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most expensive I've ever seen and even the towel collection point doubles as the excursion sales desk, so every time you collect a towel you'll be asked if you want to do a scuba tour. 4) the hotel placed us (a young couple) next to the children's area, the opposite end of the hotel to the adults zone 5) approx 10% of the sunloungers by the pool get the sun all day, if you were a sun lover, this is an issue 6) the bedroom we had was an adjoining room, and the walls are so paper thin you hear everything next door. 7) hour long waits for dinner were not uncommon whilst there were clearly available tables reserved for Prestige guests who hadn't showed up

Pros: Nothing

Cons: Upon arrival I was told resort was oversold and we would have to stay at another resort. I told the manager that we were there for a wedding with 40 other guests and had booked our reservation back in November 2018 and insisted that we get a room. We had confirmation of our reservation but manager insisted that he could not give us a room. After arguing for over 45 minutes another manager talked with us and said they would try to find us a room. After another 3 hours we were told that they had a room for us. Having to fight to get a room and having confirmation for our stay should not have taken place at all. Everyone that checked in after us did not experience what we had to go through. Next the beach was not usable. The resort beach had seaweed as far out as you could see and the water looked like sewerage. Then to top of the stay I would not rank the quality of the food very high far from being gourmet as advertised. The whole experience was not very enjoyable and I would rank this resort as one of the worst resorts I have ever stayed at.

Cons: My stay was great until the end. They do a champagne pool party which I enjoyed until I checked out. When I realized the waiter serving me blatantly stole from me. He double charged me for two bottle of champagne when we only had one and he did it to every member of my party.

Cons: Quality of food could have been better

Pros: variety of restaurants

Cons: the beach was was weedy and smelly. swimming was near impossible. people reserved pool lounges for the day but did not show up!!!resorts have to stop this practice-a note should be in every room reminding guests of the resorts policy regarding this practice.

Pros: I had a swim up rooms in block 2 which was well worth the extra money as you had your own area. I would be dispoaointed if I didn’t have the spot I did to get the sub from morning until about 3pm when I would move to the beach. Although you have to pay le chique restaurant was delicious and a great experience. Well worth a visit.

Cons: I travelled on my own and found that most of the staff were not that friendly towards me and sometimes I felt invisible. It’s hard enough traveling on your own without this, if your not involved in the party you’re not worth knowing. I’m also quite disappointed with the quality of food - I booked for the gourmet inclusive reputation but it really did fail to deliver, it was nice but better than I have in non ‘gourmet’ hotels.

Pros: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

Cons: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here