Puebla City hotels near Amparo Museum

Pros: This hotel was perfect for us. The room was spacious and comfortable. The A/C and fan were great for a comfortable sleep. Our room was quiet. We loved being in the Frida room! Our server at breakfast was very attentive and kept our coffee cups full. Everyone was helpful and welcoming. The location was superb. We did not use the spa facilities, but we will be back.

Cons: We have no complaints.

Pros: Loved the room. Breakfast was amazing and so was the service.

Pros: The shower and the bed

Cons: The bathroom sink area and the hangers in the closet of the same area. The TV that we were never able to figure out how it worked , If it did work. The light in the outside hallway that was left on all night and therefore shining into our bedroom. The security box that was difficult to figure out and seemed to have a mind of its own. We were never instructed how to use it in the first place along with the TV and trying to figure out by reading the instructions next to lmpossible.

Pros: The service and cleanliness of the place and been so close to the downtown of all the places.

Cons: Wish they had a Gym to work out.

Pros: Everyone was over accomodating and wonderfully helpful. Amazing staff and unparalleled ambiance.

Pros: Rooms; bed; staff; breakfast

Cons: Spa

Pros: I liked the spa and the food.

Cons: The staff and front desk were rude and the room didn’t look as good as the pictures. The spa and the food were the only things I liked and the staff at the spa were nice.

Pros: It was delicious. Very clean and it met our expactations.

Cons: Where they parked out vehicle, not sure how secure it was.

Pros: very nice considered concept, more an art hotel than spa! Everywhere are delicate and interesting details to find, very very nice! Staff are very friendly! The room concept is a must to see! Price and location are very good.

Cons: Don’t expect to have a spa experience during your stay!!!

Pros: The staff and the location were both great. Just a couple of blocks from the Zocolo. The hotel itself was very clean and beautiful. The staff was very attentive and took care of our requests promptly. Breakfast was also great with varied options for all tastes.

Pros: Breakfast was not included

Cons: Lighting in the room can be improved as it is very dim. There's no direct light over the table and I needed to work on my computer so it wasn't comfortable to work with very low light.

Pros: The hotel is close to all the sites of the Centro. The staff were super friendly. The room was spotless and modern. The air conditioning worked perfectly. The breakfast was tasty. The 2 complimentary water bottles were a nice touch.

Cons: Unfortunately, my room was in a small interior courtyard and it echoed quite easily in there, so the noise was a little distracting. (But as least it was quiet passed 11 pm). And the bed was much too firm for my liking.

Pros: Clean room, sheets, comfortable bed, clean bathroom. Location convenient to visit Zócalo.

Cons: Accoustics, could hear dog barking, people talking in courtyard or hallway. Lighting could be better

Pros: The location was great just 4 blocks to the city center, the room was really nice

Cons: Nothing

Pros: everything

Cons: nothing

Pros: The location, cleanliness and staff friendliness.

Cons: Nothing.

Pros: The location

Cons: The room is to old and the AC is not working properly

Pros: Great location, modern, clean and great value

Pros: In our first night there was no hot water Room much too small

Cons: Staff friendly

Pros: Location, really big room and super clean. Staff was amazing and restaurant was really good

Cons: Nothing relating to the hotel, in fact the hotel did everything to help. But at night there was a dog barking woke everyone up.

Pros: The service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best .

Cons: some times the bar upstair its close

Pros: The architecture of the building speaks for itself, Legorreta is truly an artist when it comes for an ultimate concept

Cons: The fact that the pool was out of service and we were not notified, also, some of the staff was not rude but not also very helpful, you'd expect that on an anniversary trip or any type of trip they receive you with a smile, but the valet parking wasn't even at the entrance, I hurt my arm with a fire extinguisher with metals exposed and the staff at the front desk did not exactly offered suggestions.

Pros: State of the art renovated factory. Great setting, good service, easy walk to the city centre.

Cons: I did not sleep until 0200 am. The noise is terrible. You hear virtualy everything. From the partying lot at night to the moving chairs or used toilets of your neighbours. The building is not suited for a hotel, despite the lovely look. The concrete is transfering and even amplifying every sound. The architect should go back to school and learn about noise reduction instead of estetics alone. Pity, but I can not recomend it. Fair enough, the drinks I had were complimentary after telling the reception.

Pros: Service and breakfast.

Cons: The air conditioning was toooooo loud. And I was not communicated in advance that the pool was out of service (and will be for at least 3 more weeks)

Pros: Facilities, room, breakfast, service, Cleanliness, nice atmosphere.

Cons: you need to let run a lot of water before you actually get hot water in the shower. it took around 10 minutes before hot water starts flowing.

Pros: Architecture of location and spacious areas

Cons: There is opportunity in keeping the hotel up todate: floor in room was damaged by water and was very uneven. Also maintenance crew started working at 7:30 am above our room on a Sunday morning, too early.

Pros: The design and location of hotel is wonderful.

Cons: This property has such potential. The location and architectural design are wonderful, but it is in need of better management and room reno. The rooms are tired and the bathroom and plumbing need repair. Hot water took 10 to 12 minutes each time for the shower. The toilet smelled of back up sewage - they need to have traps on pipes. We had to change rooms because there was a pump somewhere outside that kept us up all night (room M - first floor corner room). Because it was January the nights were cold and their dining area is all outside. They had heaters but you had to ask to have the on-and it just didn't do the job. The staff worn jackets and layers to keep warm. They should find a way to enclose the eating area during these cold months. No one was in the restaurant and they loose a lot of business. We ate breakfast with coats, and scarfs. Although the staff at the restaurant were nice, they lack training ( better management) is needed). no salt and pepper on tables, no butter or marmalade for toast ( toaster was there some days-not others) at breakfast buffet. Coffee often cold. Front desk wasn't much help - A concierge or someone at desk with knowledge of some very routine questions about Puebla would help. And the security personal at front door didn't understand how to ask a person entering if he were a client or not. He just followed my husband up the stairs in a very imposing and awkward manner. Finally my husband had to turn around and say he was staying at hotel. A simple "may I help you? Or are you staying with us?" would have been more appropriate. I understand the need for security, but there is a better manner in which to operate. I provide this comments because the hotel is beautifully designed and the location is wonderful. If they could work on these problems It would be worth staying here. Please send comments to hotel. Thank you, Marcia Martin

Pros: modern and nice.

Cons: the pool was closed and we did not go d out until after paying. The hotel we site did not mention it and the staff kept saying that it was listed. i asked them to show it to me and of course they did not find it. They could not care less about it. The restaurant overcharged us, we asked them to fix it, they came back still overcharging it. Finally they fix it after the third time. but wondering if this was a mistake or on purpose. The gym only has a treadmill and a very old bycicle.

Pros: Architectly an interesting concept.

Cons: Not very functional and very poorly maintained.

Pros: Comfortable bed.

Cons: I was very disappointed by my stay at La Purificadora. I splurged in large part so I could use the rooftop pool, but shortly after booking a nonrefundable stay, I was informed that the pool was under construction. When I checked in, I expressed my frustration to the front desk, as the pool was 90% of why I chose to stay there. The woman didn’t offer any apology or complimentary service to make me feel better. Instead, I was taken to an unremarkable first-floor room by a bellhop whose manner I found condescending. The room looked onto a hideous parking lot. I could have spent a fraction of the price to stay somewhere closer to the main square, with a better view. I carried my bags back downstairs, explaining to the front desk that I would like to change rooms, and the “flamboyant” (unprofessional) bell hop just stared at my luggage in a dramatic display that I suppose he found funny. When I returned later, my new room was on the same floor, 4 doors down, looking out onto a walkway where people could see right into my room. Given that the hotel appeared to be practically empty, they could have at least placed me on a higher floor. The night concierge seemed annoyed when I inquired about the jacuzzi (which they said still worked), saying it would only be turned on by request till 10 pm, but said I could use it in the AM. The next day, there was no breakfast buffet set up like the day before, even though breakfast was included in the rate. I had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my room. When I asked about the jacuzzi, the front desk laughed and said it would take “four hours” to heat up, at which point I’d be checked out. I said to please turn it on anyway;an hour later after several calls to the front desk, the jets still weren’t on. I tried to sunbathe but the construction noise from the pool was relentless. A total waste of money. Rude, unhelpful front desk staff. Stay elsewhere.

Pros: Great design.

Cons: even though we were almost the only guests, we had a room (H) directly above the outside lounge area of ​​the staff. Between 5 and 7 o'clock we could not sleep because the staff made so much noise. there are also quiet rooms to the park. if the hotel is so empty, they could have given a quieter room to avoid this inconvenience. The CheckIn staff should know that this side of the hotel brings inconvenience for the guest. In addition, the air conditions are extremely loud and not individually adjustable.

Pros: Location

Cons: Need noise proof windows

Pros: Location is great; value for the money is fair.

Cons: The room at the mezanine was terrible, without proper ventilation; very small windows. Staff at the restaurant was not very friendly.

Pros: Location

Cons: Noisy Staffs

Pros: Location was absolutely great. In the corner of the center with everything in walking distance. This compensated for everything else.

Cons: The beds were very hard and very uncomfortable. The option for breakfast is only american breakfast and it's not very good. Service of the waiters was very slow.

Pros: The location was perfect.

Pros: Location

Cons: Rooms and cleanness

Pros: Location, location, location

Cons: Speed of Internet

Cons: Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.

Pros: Free breakfast was not good. Buffet and all other meals there were very good

Cons: bigger bathroom with more light. Booking.com charged Bank of America visa card over $508 dollars and the hotel also charged us when we checked out $5554 pesos. We had to pay twice. One of you needs to pay us back. Who will pay us back?

Pros: The highest value of this hotel is its location. Parking is always a problem when staying at a downtown hotel in Puebla. The staff try their best at providing a good valet parking service but it becomes chaotic when two people at the same time request the service. I waited for up to 15 minutes to receive my car and there was only one other customer queued. Breakfast is practical but not particularly good. It is important to mention that I got a really good deal for two nights at a room with three beds and my review is based on the money I spent through this deal. The value for money for the room I booked is only positive when taking into account the location of the hotel as it is right in front of the cathedral. Definitely you can get a much better room for the regular price of the room I got if you just book at a hotel a couple of blocks away from the cathedral.

Cons: The valet parking service becomes chaotic with just one other person requesting the service at the same time and it impacts negatively the waiting time (up to 15 min in my case).

Pros: The area . Very close to everything, Staff very friendly and good price.

Cons: It didn’t have air conditioning but everything else was ok.

Pros: The location is great and the rooms are clean.

Cons: The breakfast was a bit simple and not that much, but for the price you cannot expect that much.

Pros: Very professional staff

Cons: Noise from the street

Pros: Great value great deal best location, will mos. def. stay there again!!!

Pros: Nice, simple and clean room.

Cons: For my expectations was fine, for family vacations perhaps not, but for business very good.

Pros: The location of the hotel is in the old city center. Almost everything is in walking distance. Rooms were clean.

Cons: PARKING!!! They don't have their own parking BTW. However, they will arrange another hotel's parking place nearby. The experience was not pleasant!

Cons: Breakfast was a joke

Pros: Nice , clean staff friendly It’s close to everything

Pros: I thought the location was excellent. It is located in the downtown area close to all of the interesting central locations, the plaza, the different shopping districts, the old church. I liked the interior patio area, There were some nice seating arrangements on a couple of levels, the tiled floors were nice and overall when you came in you felt secure,

Cons: Very poor internet access. This can be upgraded so inexpensively I cannot understand why they don't upgrade the signal. I had to sit practically on the receptionist's lap to get a good signal and even then I got bumped out a few times. It really made for a lot of unnecessarily wasted time. The room was small, but I didn't expect too much for the price, One thing I felt was the waiters in the restaurant were not very friendly. In fact, other than one female receptionist, the contact with staff was almost brusque. It's so easy to smile and say "Buenos", I can't figure that out.

Pros: We are a few streets from the center

Pros: Nice hotel in the center of the city

Cons: It wa sa bit noisy