La Purificadora, Puebla, a Member of Design Hotels'

modern and nice.

the pool was closed and we did not go d out until after paying. The hotel we site did not mention it and the staff kept saying that it was listed. i asked them to show it to me and of course they did not find it. They could not care less about it. The restaurant overcharged us, we asked them to fix it, they came back still overcharging it. Finally they fix it after the third time. but wondering if this was a mistake or on purpose. The gym only has a treadmill and a very old bycicle.

Service and breakfast.

The air conditioning was toooooo loud. And I was not communicated in advance that the pool was out of service (and will be for at least 3 more weeks)

The design and location of hotel is wonderful.

This property has such potential. The location and architectural design are wonderful, but it is in need of better management and room reno. The rooms are tired and the bathroom and plumbing need repair. Hot water took 10 to 12 minutes each time for the shower. The toilet smelled of back up sewage - they need to have traps on pipes. We had to change rooms because there was a pump somewhere outside that kept us up all night (room M - first floor corner room). Because it was January the nights were cold and their dining area is all outside. They had heaters but you had to ask to have the on-and it just didn't do the job. The staff worn jackets and layers to keep warm. They should find a way to enclose the eating area during these cold months. No one was in the restaurant and they loose a lot of business. We ate breakfast with coats, and scarfs. Although the staff at the restaurant were nice, they lack training ( better management) is needed). no salt and pepper on tables, no butter or marmalade for toast ( toaster was there some days-not others) at breakfast buffet. Coffee often cold. Front desk wasn't much help - A concierge or someone at desk with knowledge of some very routine questions about Puebla would help. And the security personal at front door didn't understand how to ask a person entering if he were a client or not. He just followed my husband up the stairs in a very imposing and awkward manner. Finally my husband had to turn around and say he was staying at hotel. A simple "may I help you? Or are you staying with us?" would have been more appropriate. I understand the need for security, but there is a better manner in which to operate. I provide this comments because the hotel is beautifully designed and the location is wonderful. If they could work on these problems It would be worth staying here. Please send comments to hotel. Thank you, Marcia Martin