Cons (-) Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.
3 stars
Collection O Hotel Del Portal, Puebla
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla, Mexico
Puebla City, Mexico
See location+52 222 404 6200Photos of Collection O Hotel Del Portal, Puebla
Overview
Colonial Puebla hotel in Puebla Historic Center with a 24-hour front desk A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Amenities at Collection O Hotel Del Portal, Puebla
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
- Parking
Services and conveniences
- Room service
- Business centre
- Meeting/Banquet facilities
- 24-hour front desk
Accessibility and suitability
- Non-smoking rooms available
- Lift
- Designated smoking area
Basics
- Free Wi-Fi
- Fan
- Free toiletries
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Dining
- Restaurant
- Bar/Lounge
Health and safety
- Safe
- Daily housekeeping
Pool and spa
- Hot tub
Parking and transportation
- Parking
Bathroom
- Hairdryer
Laundry
- Laundry service
Workspace
- Desk
General
- Storage available
Reviews of Collection O Hotel Del Portal, Puebla
7.7
Good
1270 verified ratings
Wonderful
540
Very good
240
Good
196
Okay
82
Fair
84
Mediocre
38
Poor
90
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, which is close to bars and restaurants. Many reviews highlighted the cleanliness of the rooms and friendly staff, particularly praising Lupita from housekeeping. However, several guests reported issues with cold water in the showers and noise from the street or restaurant, which detracted from their overall experience.AI-generated from customer reviews
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7.7 out of 10
152 reviews
8.4 out of 10
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2 out of 10
1 review
6.5 out of 10
1 review
All reviews
Location
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla
What's nearby
- Zócalo de Puebla152 m
- Catedral de Puebla172 m
- Biblioteca Palafoxiana249 m
- Street of Candies302 m
- Amparo Museum360 m
- Capilla del Rosario361 m
- Templo de Santo Domingo380 m
- Mercado el Parian398 m
- Artist Quarter0.5 km
- Museo de Arte Popular0.8 km
- Downtown Puebla1.3 km
- Museo Poblano de Arte Virreinal1.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Collection O Hotel Del Portal, Puebla
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Puebla CityGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
9,0 | 0,5 km | Puebla City Huejotzingo | 22,3 km |
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