Guest reviews
Overall rating
7,0
Good
Based on 9 reviews
Cleanliness
7,3
Comfort
6,8
Pick-up/Drop-off
6,8
Value for money
6,8
Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
2
2
1
0
1
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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9,6
Cons: The insurance pricing is excessive!
review from
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4,4
Poor service at drop off
Pros: Pick was OK, good services...a little unstructured but wanted to make sure I knew everything
Cons: Drop off, paid for full coverage had 2 flats and tried to make me admit to an accident/mark on the car. All I wanted was an apology for all the bald tires and the wanted me to fill out paperwork. I paid for full-all coverage and I should not have had as many issues as I did for that much money
review from
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9,2
Was nervous about a Costa Rica rental but...
Pros: The vehicle was exactly what was advertised. It was a Diahatsu Bego, automatic, all wheel drive, with no bells or whistles. Despite the worst roads I had ever driven on (Monteverde), the vehicle ran like a champ. I was very nervous about check in and check out. We took video of the SUV at checkout. The return was very smooth. They had many vehicles to check in so I'm glad we arrived early.
Cons: We used our credit card for collision and paid bought the mandatory liability through National. They insisted it was $24/day (required), when I was told over the phone $12/day. Only when I told him this did he show the options for the two. Ultimately we did go with the 0 deductible $24/day over the 80/20 liability.
review from
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8,0
Disappointed
Cons: National wouldn't honor the insurance I was encouraged to purchase when I reserved the car online. Total waste of $70!! After loading the car we found out the air conditioner didn't work, had to go though whole check out process again for another car.
review from
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2,0
Not as advertised
Pros: They gave me my money back
Cons: They show a picture of a Toyota RAV4 as the model on offer, which is very powerful, but changed their fleet to weakling Suzuki's without advertising it.
review from
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8,0
Pros: People were nice, went fairly quick once the process got started.
Cons: I think the cost of the mandatory liability cost should be on the page when you go to rent a vehicle. It is deceiving to see a car rental for $16 a day and then when you get there it goes up to $400 plus for the week due to this insurance. It's like a hidden cost you are not aware of until you get there.
review from