Book National car hires in Billings

they didnt have a car for me to pick up when I landed at the airport

Cons: national didn't have a car available for me. It was 11:30 at night and I had no way of getting anywhere - this was a horrible experience

Good car but expensive hidden costs

Pros: The car was clean and ready to go. It did itsome job.

Cons: The customer service I received was poor and the additional charge of $.20 per mile was absolutely ridiculous. We were told that since we got such a good daily rate, they add the additional per mile charge....say what?? I haven't been charged per mile ever and was very disappointed that they managed to squeeze that in after we were quoted a price through Kayak. When I showed them my receipt, they pointed out the fine print says the price doesn't cover additional mile costs. Beware!! It added an additional $200 to our rental.

Wouldn't rent from National again

Pros: Tundra pickup was OK.

Cons: Flight arrived 45 minutes late and picked up the pickup at midnight. I had to assess the car for damage at that time. So there I was under the awning lights in front of the terminal documenting extensive paint damage. Enterprise allows you to call the next day. That is too risky to use National in the future.