Guest reviews
Overall rating
7,4
Good
Based on 3 857 reviews
Cleanliness
8,6
Comfort
8,5
Pickup/dropoff
8,3
Value for money
8,2
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
10,0
Pros: Staff was first rate and the drop-off was easy and painless, excellent service!
Cons: nothing really, all around first rate experience
review from
-
10,0
Pros: Pick-up and drop-off was fast and easy at 9:00 pm. The car, which was brand-new, was fine.
Cons: No complaints or shortcomings at all.
review from
-
2,0
Cons: Reservation did not exist after confirmation.
review from
-
10,0
Pros: Great vehicle in excellent shape. Pick up and drop off was seamless, quick and easy.
review from
-
4,4
Bait and switch
Cons: I reserved a mid size SUV and was given a Chevy Trax. FAR from mid size.
review from
-
3,2
Don't sneeze or it will cost you!
Pros: Original cost.
Cons: I flew in at midnight and didn't think it was possible to pick up a rental car at that hour, so I booked it to be picked up the next morning. I then got back on your site and found out that I could get a car at midnight and that it would only add about $14. That's where the problem started. I was told that I would have to make the change through Hertz. When I contacted them they told me it would add $80.
review from
-
10,0
Pros: Pickup and dropoff were easy and convenient. Initial SUV was too small and we had to upgrade. The price was reasonable and the process was quick. The car was clean and comfortable and reliable.
Cons: The counter agent was less than friendly.
review from
-
10,0
Pros: Easy and knew car would be there
review from
-
7,6
Good but not great
Cons: The greasy wipe they used left residue on the surfaces. Yuck.
review from
-
10,0
Pros: Fast, easy pick up and return. Nice vehicle.
review from
-
10,0
Pros: Rental agent was great, great service and great car!
review from
-
6,0
Overcharged?
Pros: They did allow us to pick up the car early and drop off later.
Cons: Unfortunately, due to the change in pickup and drop off, it appears we have been over charged which was not our understanding when the changes were made,
review from
-
10,0
Pros: Staff was first rate and the drop-off was easy and painless, excellent service!
Cons: nothing really, all around first rate experience
review from
-
10,0
Pros: Pick-up and drop-off was fast and easy at 9:00 pm. The car, which was brand-new, was fine.
Cons: No complaints or shortcomings at all.
review from
-
10,0
Pros: Great vehicle in excellent shape. Pick up and drop off was seamless, quick and easy.
review from
-
10,0
Pros: Pickup and dropoff were easy and convenient. Initial SUV was too small and we had to upgrade. The price was reasonable and the process was quick. The car was clean and comfortable and reliable.
Cons: The counter agent was less than friendly.
review from
-
10,0
Pros: Easy and knew car would be there
review from
-
10,0
Pros: Fast, easy pick up and return. Nice vehicle.
review from
-
10,0
Pros: Rental agent was great, great service and great car!
review from
-
2,0
Cons: Reservation did not exist after confirmation.
review from
-
4,4
Bait and switch
Cons: I reserved a mid size SUV and was given a Chevy Trax. FAR from mid size.
review from
-
3,2
Don't sneeze or it will cost you!
Pros: Original cost.
Cons: I flew in at midnight and didn't think it was possible to pick up a rental car at that hour, so I booked it to be picked up the next morning. I then got back on your site and found out that I could get a car at midnight and that it would only add about $14. That's where the problem started. I was told that I would have to make the change through Hertz. When I contacted them they told me it would add $80.
review from
-
6,0
Overcharged?
Pros: They did allow us to pick up the car early and drop off later.
Cons: Unfortunately, due to the change in pickup and drop off, it appears we have been over charged which was not our understanding when the changes were made,
review from
Where can I find Hertz hire cars in Billings?
1901 Terminal Circle, Hertz car hire
Address
1901 Terminal CirclePhone
+1 406 248 9151FAQs about hiring a car from Hertz in Billings
How many car hire locations does Hertz have in Billings?
Hertz has 1 car hire location in Billings. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Billings Logan Intl Airport (BIL)?
Yes
Does Hertz offer shuttle or airport pick-up services from Billings Logan Intl Airport (BIL)?
Yes
