Guest reviews
Overall rating
8,8
Excellent
Based on 89 reviews
Cleanliness
9,0
Comfort
8,9
Pick-up/Drop-off
8,7
Value for money
8,5
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
22
6
2
1
5
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
-
10,0
Pros: The pickup was quick and easy, no drop fee to leave it in Bozeman!
Cons: The drop process in Bozeman could have been a little better, but it might have been crazy just due to COVID-19, kinda freaked me out...
review from
-
9,6
Cons: No improvements to suggest. Everything was very good.
review from
-
10,0
Pros: Staff was great and efficient. First time I've driven a car with that much technology.
Cons: Could have used a video on all the technology
review from
-
10,0
Cons: Super easy pick up and return
review from
-
2,0
Pros: There was plenty of staff, standing around.
Cons: There was a major storm that removed all cars from the rental pool. While Alamo is not responsible for an act of God, I did feel that they could have been more proactive in finding me an alternative rental (example- have called other companies locally to check availability.
review from
-
10,0
Pros: Desk staff was very efficient. Convenient and courteous.
Cons: The whole experience was perfect.
review from
-
8,0
Pros: Yes
review from
-
10,0
Pros: Staff was very friendly. We picked our car up very late and your staff was great!
review from
-
10,0
Great rental
Pros: New Nissan arnada
Cons: Nothing
review from
-
8,0
Pros: Vehicle was outstanding.
Cons: Vehicle was not as described-scratched/dirty-damaged seats.
review from
-
5,6
Ford Escape not a good value for rental cost.
Pros: Very clean car. Great drop off service with no problems.
Cons: Car was not a good ride. Loose license plate was noisy the whole time and finally figured out the flapping sound a few days before turning the car in. Did not like the idea that I was charged an extra $5/day for my spouse to be a driver. I have rented many cars and was never charged extra for a spouse driver . Thought we were getting a Jeep and ended up with a Ford Escape!
review from
-
5,6
Not What I Reserved...
Pros: The truck had low miles and was clean. The rate was decent and the process of renting the vehicle was easy.
Cons: I'm a tall guy so I rented a FULL SIZED truck and I got a "3/4 ton Toyota Tacoma" (not a FULL SIZED truck). If you go on the website and look at a full sized truck it says Ford F-150 or similar. A Tacoma is not similar to a F-150. A Tacoma is actually a 1/4 ton truck and is classified as a mid-sized vehicle. Feel like Alamo is not being very truthful here...
review from