Best Mombasa resorts
We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Indian Ocean. There are five outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts
Overall 9,1 Excellent
Based on 3 778 reviews
All reviews
- All reviews
Excellent
9,5
Pros: Beautiful beach setting (one of the most beautiful I've ever seen!), delicious and diverse buffet, and well appointed, modern rooms. I'd definitely go back with my family: they had really clearly marked eggless and vegetarian options. My colleague also mentioned they have a kids club (though I was traveling for work and so didn't use that).
Excellent
10,0
Pros: Their hospitality, they care about the guests and try their best to cater to our requests
Excellent
8,8
Pros: I liked the food I
Excellent
9,5
Pros: EVERYTHING Special mention of Geoffrey at the Restaurant who was so helpful & had a cheerful attitude 24/7.
Excellent
9,5
Pros: Good African beach hotel that great if you are looking for peaceful weekend getaway from Nairobi.
Okay
5,8
Pros: The location
Excellent
9,5
Pros: Friendly staff and fabulous location
Excellent
10,0
Pros: Amazing place. Will highly recommend!
Excellent
8,3
Pros: Location was perfect! Hotel personnel was very helpful and genial
Excellent
10,0
Pros: The room was amazing
Details
Reviews
Overall 9,1 Excellent
Based on 3 778 reviews
Breakfast
9,6
Vibe
9,4
Food
9,3
Beach
9,0
Location
9,0
Room
8,9
Service
8,9
WiFi
5,7
9,5 Excellent
Pros: Beautiful beach setting (one of the most beautiful I've ever seen!), delicious and diverse buffet, and well appointed, modern rooms. I'd definitely go back with my family: they had really clearly marked eggless and vegetarian options. My colleague also mentioned they have a kids club (though I was traveling for work and so didn't use that).
Cons: I had ordered a packed breakfast on the final day because I had to leave early for the SGR, but they forgot to pack it and give it to me. I mentioned it at the desk when checking out, but then forgot to ask a second time (and the receptionist forgot to give it to me before I left).
10,0 Excellent
Pros: Their hospitality, they care about the guests and try their best to cater to our requests
Cons:
8,8 Excellent
Pros: I liked the food I
Cons: Checking in took along time
9,5 Excellent
Pros: EVERYTHING Special mention of Geoffrey at the Restaurant who was so helpful & had a cheerful attitude 24/7.
Cons: That my Holiday came to an end ,after such BLISS.
9,5 Excellent
Pros: Good African beach hotel that great if you are looking for peaceful weekend getaway from Nairobi.
Cons: The services in hotel territory are too expensive. $60 for a massage is bit too much in Africa.
5,8 Okay
Pros: The location
Cons: Not much activities.
9,5 Excellent
Pros: Friendly staff and fabulous location
Cons: Very bad Karaoke until midnight on Sunday night should finish at 10pm
10,0 Excellent
Pros: Amazing place. Will highly recommend!
Cons: Can be busy with lots conference people. Not ideal if you prefer a quite time.
8,3 Excellent
Pros: Location was perfect! Hotel personnel was very helpful and genial
Cons: There were too much flies at the restaurant.
10,0 Excellent
Pros: The room was amazing
Cons: Since there were so many customers in the restaurant, some of us were not attended to...
We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Indian Ocean. There are five outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts
When you stay at Voyager Beach Resort in Mombasa, you'll be by the ocean, a 1-minute drive from Nyali Beach and 6 minutes from Bamburi Beach. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Mombasa? This resort has facilities measuring 64 square feet (6 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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Overall 8,8 Excellent
Based on 3 085 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9,5
Pros: Everything was perfect during my stray at Voyager. Staff were incredibly helpful, nice, kind and they are doing their best to make you fell welcomed! Where ever you move in Voyager they are trying to help you and make your stay special. Don`t miss to try cocktails from bartender Gona who is going to make you feel so happy and make you laugh. If I continue with the names of staff that make my stay perfect, a list will be very long. Special thanks to Winnie for the best service in the restaurant. Don`t miss the live music !
Excellent
9,5
Pros: Birthday celebration / cake on 24th june was wonderful
Excellent
10,0
Pros: Everything else especially the officer on call KEVIN ACHUNGO and our concierge who checked us in JOAN. They were so incredible at handling us .
Excellent
9,3
Pros: Kids activities including swiming
Excellent
8,3
Pros: The breakfasts and dinner had a good selection. Pools very clean.
Excellent
8,0
Pros: The meals were great. The front desk, room service, bars and room cleaning staff were very helpful and friendly. The drivers were also very welcoming and accommodating.
Excellent
9,5
Pros: Well done and comfy rooms several swimming pools and excellent view while at the beach bar point
Excellent
10,0
Pros: Yes
Excellent
9,5
Pros: Staff and facilities
Good
6,8
Pros: + Friendly staff + Great Service + Good value for money (All Inclusive Plan) + 3 Pools 3 Restaurants 3 Bars. + Amazing Views of the Ocean and the tropical trees.
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Details
Reviews
Overall 8,8 Excellent
Based on 3 085 reviews
Pool
9,4
Location
9,3
Service
9,1
Breakfast
8,3
Room
7,4
WiFi
6,4
Pool
9,4
Location
8,9
Service
8,7
Cleanliness
8,4
Breakfast
8,1
Room
7,3
Pool
9,4
Service
8,7
Location
8,7
Food
8,5
Vibe
7,4
Room
7,2
9,5 Excellent
Pros: Everything was perfect during my stray at Voyager. Staff were incredibly helpful, nice, kind and they are doing their best to make you fell welcomed! Where ever you move in Voyager they are trying to help you and make your stay special. Don`t miss to try cocktails from bartender Gona who is going to make you feel so happy and make you laugh. If I continue with the names of staff that make my stay perfect, a list will be very long. Special thanks to Winnie for the best service in the restaurant. Don`t miss the live music !
Cons: Only suggestion is to do some improvements (upgrades) in bathrooms.
9,5 Excellent
Pros: Birthday celebration / cake on 24th june was wonderful
Cons: Long Wait to check in due to some mess up due to booking. Com team.
10,0 Excellent
Pros: Everything else especially the officer on call KEVIN ACHUNGO and our concierge who checked us in JOAN. They were so incredible at handling us .
Cons: Access to rooms was not by key cards but the old keys system.
9,3 Excellent
Pros: Kids activities including swiming
Cons:
8,3 Excellent
Pros: The breakfasts and dinner had a good selection. Pools very clean.
Cons: Some of the bar service a little slow but quite a few trainees so was ok.
8,0 Excellent
Pros: The meals were great. The front desk, room service, bars and room cleaning staff were very helpful and friendly. The drivers were also very welcoming and accommodating.
Cons: The staff at the Restaurant were not very helpful. They largely ignored me and gravitated towards the larger family, corporate groups and tourists. The two ladies (Faith and another Lady) I was familiar with were mostly working the indoor section- not outdoors where I was seated. Many of the staff did not look in my direction, even though I was waving frantically. On one occasion, (Dinner, Tuesday 2nd July) I had to call back a waiter (Klaus?) who had repeatedly walked right past me so I could request a glass of water. He then asked for my room number, even though my wrist-band was clearly on display. I was offended, as I have never been asked on any of my previous five stays. By the time I got my desert, I had not received the glass of water. That was a mood-killer. Also the wifi was too slow for streaming, so evening movie/series wind-down tended to be a bit of a bore.
9,5 Excellent
Pros: Well done and comfy rooms several swimming pools and excellent view while at the beach bar point
Cons: Sea food
10,0 Excellent
Pros: Yes
Cons: Towels
9,5 Excellent
Pros: Staff and facilities
Cons: Not having prawns on the buffet menu.
6,8 Good
Pros: + Friendly staff + Great Service + Good value for money (All Inclusive Plan) + 3 Pools 3 Restaurants 3 Bars. + Amazing Views of the Ocean and the tropical trees.
Cons: - Extremely Old Rooms and Bathroom was Extremely old as well (I Hated the room and loved the rest of the resort). - Beach is with High tides so half of the day you can’t swim in the ocean. - In the all inclusive you can only drink selected beverages not all. - Staff at reception only are too slow.
When you stay at Voyager Beach Resort in Mombasa, you'll be by the ocean, a 1-minute drive from Nyali Beach and 6 minutes from Bamburi Beach. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Mombasa? This resort has facilities measuring 64 square feet (6 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at Pinewood Beach Resort and Spa in Diani Beach, you'll be on the beach, just steps from Diani Beach. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Overall 9,2 Excellent
Based on 43 reviews
All reviews
- All reviews
- Couples
Excellent
10,0
Pros: The staff where incredibly helpful and friendly. Their attention to detail was impressive. The food was tasty and there was a good selection - something different every evening. Lunch is not buffet which makes a nice change. Although the resort is not new everything was well maintained and very clean. The resort is well situated - beautiful long stretches of white sand - and the hotel keeps the beach clean. They have an agreement with the local touts so you aren’t hassled when leaving their premises.
Excellent
10,0
Pros: The staff were helpful and friendly, the hotel was clean, the food was excellent
Excellent
8,8
Pros: Buffet breakfast, alacarte lunch, beach, room, staff etc
Excellent
10,0
Details
Reviews
Overall 9,2 Excellent
Based on 43 reviews
Cleanliness
10,0
Comfort
9,8
Room
8,5
Service
7,7
Location
7,6
Cleanliness
10,0
Comfort
9,7
Room
8,7
Service
7,6
Location
7,4
10,0 Excellent
Pros: The staff where incredibly helpful and friendly. Their attention to detail was impressive. The food was tasty and there was a good selection - something different every evening. Lunch is not buffet which makes a nice change. Although the resort is not new everything was well maintained and very clean. The resort is well situated - beautiful long stretches of white sand - and the hotel keeps the beach clean. They have an agreement with the local touts so you aren’t hassled when leaving their premises.
Cons: The resort, well out of town, is designed for a quieter crowd which we enjoyed so people expecting a buzzing experience will be disappointed.
10,0 Excellent
Pros: The staff were helpful and friendly, the hotel was clean, the food was excellent
Cons: The WiFi could have been a bit better. Charging for use of a room safe is very unusual, generally hotels do not charge for this any more.
8,8 Excellent
Pros: Buffet breakfast, alacarte lunch, beach, room, staff etc
Cons: Unpaved access to rooms. Lack of tv in room, poor internet
10,0 Excellent
Pros:
Cons: We were disappointed that their wasn't fresh fish available.
With a stay at Pinewood Beach Resort and Spa in Diani Beach, you'll be on the beach, just steps from Diani Beach. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at Severin Sea Lodge in Mombasa, you'll be a 1-minute drive from Bamburi Beach and 7 minutes from Nyali Beach.
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Overall 8,5 Excellent
Based on 949 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Excellent
10,0
Pros: the breakfast was very good
Excellent
10,0
Pros: The breakfast menu met my expectations and breakfast was delicious. Hotel location is perfect!
Excellent
9,3
Pros: The room had a great ambience and the bed comfy. The outside greenery and topiary, plus the beach all painted a scenic picture.
Okay
4,3
Pros: Spacious property
Excellent
10,0
Pros: Secure, safe place, friendly and helpful staff, excellent facilities next to the beach. Very good quality food, widest range of breakfast that beats any 4 star hotel anywhere in the world.
Excellent
8,3
Pros: The meals are totally scrumptious. The staff are professional and highly attentive to your needs. Ambience at the hotel 8/10
Good
6,8
Pros: Cuatomer care and meals were perfect
Good
7,5
Excellent
10,0
Pros: Peaceful, helpful and pleasant staff, very clean!
Mediocre
2,5
Pros: Nothing really, I actually decided to leave right after the first night.
Good
6,8
Pros: Great location - right on Bamburi beach
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Details
Reviews
Overall 8,5 Excellent
Based on 949 reviews
Breakfast
9,4
Location
8,7
Cleanliness
8,5
Service
8,3
Room
7,1
Value
5,1
WiFi
3,8
Breakfast
9,3
Cleanliness
8,7
Location
8,4
Service
8,1
Room
7,5
Vibe
6,5
Value
5,0
Cleanliness
8,7
Location
8,6
Service
8,5
Comfort
7,2
Room
6,9
Vibe
6,6
Amenities
9,0
Location
8,9
Beach
8,3
Service
8,1
Comfort
7,1
Vibe
6,8
Room
6,7
10,0 Excellent
Pros: the breakfast was very good
Cons: traditional dishes ie ugali was very rare
10,0 Excellent
Pros: The breakfast menu met my expectations and breakfast was delicious. Hotel location is perfect!
Cons:
9,3 Excellent
Pros: The room had a great ambience and the bed comfy. The outside greenery and topiary, plus the beach all painted a scenic picture.
Cons:
4,3 Okay
Pros: Spacious property
Cons: If you are German - then this place is good ... Otherwise......... If you ask for power extension or power adopter , They will give you a German extension or adopter only ... You can't even wear those clothes which you want to wear on your holiday ..... For dinner must carry a formal wear
10,0 Excellent
Pros: Secure, safe place, friendly and helpful staff, excellent facilities next to the beach. Very good quality food, widest range of breakfast that beats any 4 star hotel anywhere in the world.
Cons:
8,3 Excellent
Pros: The meals are totally scrumptious. The staff are professional and highly attentive to your needs. Ambience at the hotel 8/10
Cons: The furniture in the room specially the wardrobes and dresser need to be refurbished to match the other improvements & please install adequate ventilation for fresh air the rooms get musty.
6,8 Good
Pros: Cuatomer care and meals were perfect
Cons: The room set up. No television, not so neat.
7,5 Good
Pros:
Cons: The bed was a bit stiff and needs upgrading
10,0 Excellent
Pros: Peaceful, helpful and pleasant staff, very clean!
Cons:
2,5 Mediocre
Pros: Nothing really, I actually decided to leave right after the first night.
Cons: Hotel stuff were very unprofessional and racist, treated the white guests better than us blacks. I was also seriously over charged and given autragious additional charges that couldn't even be explained to me how they came about.
6,8 Good
Pros: Great location - right on Bamburi beach
Cons: The prices are not value for money at all. The staff could have been more welcoming and cordial.
With a stay at Severin Sea Lodge in Mombasa, you'll be a 1-minute drive from Bamburi Beach and 7 minutes from Nyali Beach.
With a stay at Diani Reef Beach Resort & Spa in Diani Beach, you'll be on the beach, a 3-minute walk from Diani Beach and a 4-minute drive from Tiwi Beach. Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
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Overall 8,4 Excellent
Based on 1 327 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
8,3
Excellent
10,0
Pros: The food was great. I expected to have a surprise to my partner by having some flowers in the room since it was my honeymoon but it never happened...though we enjoyed the stay 100%
Excellent
9,5
Pros: We loved everything! A beautiful place to stay! Grand yet warm, all went out of their way to make us feel comfortable and enjoy our stay. Scrumptious food, free tea and snacks, lots of activities and wonderful staff! Asante Sana team Diani Reef for giving us a dream vacation!
Good
7,0
Pros: Personnel was friendly, location great and they had a private beach where no beachboys or salesmen were aloud.
Excellent
10,0
Pros: The chef made a special breakfast just for us on the last day.
Excellent
10,0
Pros: The staff is excellent. Always on call. The evening Animation team display is awesome. Really entertaining. Will definitely be visiting again in 6 months.
Excellent
10,0
Pros: We had luckily dropped into Diani Reef for a drink as we had walked along the beach for several kilometers and wanted refreshments. We were thrilled with the hotel and decided this was the hotel for us as we were not totally satisfied with our original hotel. We changed hotels and on the first night as we were due settle into our new room, we got a call from the Supervisor Susan who had decided to upgrade us to an executive suit with no extra charge. She saved our Diani Beach experience after the first hotel! She ensured the stay at the hotel was one of the best ever by checking constantly that everything was ok. The hotel provided the right services in our view; they had a night service which was very much appreciated, complimentary tea /coffee in the room and free water brought every day. Any issues we had reported were fixed quickly and professionally. All the staff at the hotel were extremely friendly and full of humor and we give thanks to all for a wonderful stay. Asante sana! Gaby & Andrew
Excellent
8,8
Pros: Hospitality is amazing!! Staff are so friendly and warm. Manager checked in with us everyday about how our stay was going. Beautiful white sand beaches. Huge pool that my kids loved. Incredible food with a range of Kenyan, Indian and European foods for each meal. Facilities are a bit beyond their prime but we felt like this was reflected in the price and the hospitality of the staff made up for it.
Okay
5,8
Pros: Beach very close
Excellent
10,0
Pros: Very friendly staffs and the best entertainment team! The greet and meet cocktail party was such a thoughtful idea! The activities and the competitions are such a cool creativity. Diani reef felt home!
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Details
Reviews
Overall 8,4 Excellent
Based on 1 327 reviews
Location
9,4
Beach
9,2
WiFi
8,5
Service
8,3
Breakfast
7,7
Amenities
6,8
Food
6,7
Room
6,4
Cleanliness
4,6
Location
9,2
Service
9,1
Breakfast
8,1
Amenities
7,2
Value
7,2
Food
7,1
Room
6,9
Cleanliness
5,2
Location
9,5
Beach
8,9
Service
8,3
Amenities
6,9
Food
6,9
Room
6,0
Cleanliness
4,2
Service
7,8
Breakfast
7,2
Room
6,0
8,3 Excellent
Pros:
Cons: Bathroom fixtures were salt-air damaged, in need of replacement. But rooms were clean and comfortable. I have a few concerns about lost and found department - they don't seem to have one and therefore no way to track items.
10,0 Excellent
Pros: The food was great. I expected to have a surprise to my partner by having some flowers in the room since it was my honeymoon but it never happened...though we enjoyed the stay 100%
Cons: Nothing
9,5 Excellent
Pros: We loved everything! A beautiful place to stay! Grand yet warm, all went out of their way to make us feel comfortable and enjoy our stay. Scrumptious food, free tea and snacks, lots of activities and wonderful staff! Asante Sana team Diani Reef for giving us a dream vacation!
Cons: Nothing! Just the rooms and bathrooms need refurbishing..
7,0 Good
Pros: Personnel was friendly, location great and they had a private beach where no beachboys or salesmen were aloud.
Cons: Personnel at the reception don't speak good english, if you have a more complicated question it can be hard to communicate although they were friendly.
10,0 Excellent
Pros: The chef made a special breakfast just for us on the last day.
Cons: There could be more variety in the breakfast and also coastal dishes would be nice.
10,0 Excellent
Pros: The staff is excellent. Always on call. The evening Animation team display is awesome. Really entertaining. Will definitely be visiting again in 6 months.
Cons:
10,0 Excellent
Pros: We had luckily dropped into Diani Reef for a drink as we had walked along the beach for several kilometers and wanted refreshments. We were thrilled with the hotel and decided this was the hotel for us as we were not totally satisfied with our original hotel. We changed hotels and on the first night as we were due settle into our new room, we got a call from the Supervisor Susan who had decided to upgrade us to an executive suit with no extra charge. She saved our Diani Beach experience after the first hotel! She ensured the stay at the hotel was one of the best ever by checking constantly that everything was ok. The hotel provided the right services in our view; they had a night service which was very much appreciated, complimentary tea /coffee in the room and free water brought every day. Any issues we had reported were fixed quickly and professionally. All the staff at the hotel were extremely friendly and full of humor and we give thanks to all for a wonderful stay. Asante sana! Gaby & Andrew
Cons:
8,8 Excellent
Pros: Hospitality is amazing!! Staff are so friendly and warm. Manager checked in with us everyday about how our stay was going. Beautiful white sand beaches. Huge pool that my kids loved. Incredible food with a range of Kenyan, Indian and European foods for each meal. Facilities are a bit beyond their prime but we felt like this was reflected in the price and the hospitality of the staff made up for it.
Cons:
5,8 Okay
Pros: Beach very close
Cons: Too expensive
10,0 Excellent
Pros: Very friendly staffs and the best entertainment team! The greet and meet cocktail party was such a thoughtful idea! The activities and the competitions are such a cool creativity. Diani reef felt home!
Cons:
With a stay at Diani Reef Beach Resort & Spa in Diani Beach, you'll be on the beach, a 3-minute walk from Diani Beach and a 4-minute drive from Tiwi Beach. Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
When you stay at Neptune Beach Resort in Mombasa, you'll be on the beach, a 1-minute drive from Bamburi Beach and 9 minutes from Nyali Beach. Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Overall 8,2 Excellent
Based on 559 reviews
All reviews
- All reviews
- Couples
Excellent
9,3
Pros: The staff are amazing and the food is excellent, even my Vegan friend was satisfied.
Excellent
10,0
Pros: The food was so delicious. The room was really clean and the staff were friendly. The traditional dances over the weekend nights made the experience memorable.
Excellent
10,0
Pros: The bed was so comfortable
Excellent
10,0
Pros: The hotel services the staffs were excellent
Good
7,5
Pros: The all inclusive was good value for money
Good
7,5
Pros: The staff was awesome. Room was clean and cool. The hawkers on the beach are obnoxious but that is just part of the culture.
Excellent
10,0
Pros: We got Professional service and best customer service .we would like to thank you so much Mombasa
Excellent
10,0
Pros: A good location just off the main road where you can venture off using public transport if you want but there's no real need to leave the property. On a strip of better hotels. Staff very friendly and accomodating. Enough variety of food. Beach kept clean. Pool clean and lots of shade if you can't take the sun. Feel ice should be available during meals for the price. Although there's an elevator, there are still too many steps and walking for elderly and handicapped.
Good
6,3
Pros: Nicr location, near the beach
Good
7,1
Pros: Right by the beach. Food was OK. Monkeys on the property.
Okay
4,5
Pros: Beach
Details
Reviews
Overall 8,2 Excellent
Based on 559 reviews
WiFi
9,7
Service
8,9
Room
8,5
Value
8,4
Location
8,0
Bar
3,1
Service
8,7
Comfort
8,2
Room
7,9
Location
7,8
9,3 Excellent
Pros: The staff are amazing and the food is excellent, even my Vegan friend was satisfied.
Cons:
10,0 Excellent
Pros: The food was so delicious. The room was really clean and the staff were friendly. The traditional dances over the weekend nights made the experience memorable.
Cons: The experience was superb to fault it in anyway. Just excellent services.
10,0 Excellent
Pros: The bed was so comfortable
Cons: The entertainment was lacking
10,0 Excellent
Pros: The hotel services the staffs were excellent
Cons: I didn't like the booking.com costing..you do double the cost.i requested my husband not to be charged for day one and two because he had not been granted permission,you declined I found that very unfair
7,5 Good
Pros: The all inclusive was good value for money
Cons: Mouldy smell
7,5 Good
Pros: The staff was awesome. Room was clean and cool. The hawkers on the beach are obnoxious but that is just part of the culture.
Cons: Price was a bit high but ok.
10,0 Excellent
Pros: We got Professional service and best customer service .we would like to thank you so much Mombasa
Cons: Customer service
10,0 Excellent
Pros: A good location just off the main road where you can venture off using public transport if you want but there's no real need to leave the property. On a strip of better hotels. Staff very friendly and accomodating. Enough variety of food. Beach kept clean. Pool clean and lots of shade if you can't take the sun. Feel ice should be available during meals for the price. Although there's an elevator, there are still too many steps and walking for elderly and handicapped.
Cons:
6,3 Good
Pros: Nicr location, near the beach
Cons: Small rooms, old fashioned interior decor and not enough varietees at the buffet
7,1 Good
Pros: Right by the beach. Food was OK. Monkeys on the property.
Cons: Wasn't the most accessible. Not a lot to do during the day. Pool closes early.
4,5 Okay
Pros: Beach
Cons: Their food was so poor.
When you stay at Neptune Beach Resort in Mombasa, you'll be on the beach, a 1-minute drive from Bamburi Beach and 9 minutes from Nyali Beach. Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
When you stay at Kenya Bay Beach Hotel in Mombasa, you'll be on the beach, a 1-minute drive from Bamburi Beach and 8 minutes from Nyali Beach. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Mombasa? This resort has facilities measuring 1500 square feet (139 square meters), including conference space. A train station pick-up service is provided at no charge (available 24 hours), and free self parking is available onsite.
Overall 8,0 Excellent
Based on 604 reviews
All reviews
- All reviews
- Families
Okay
5,8
Pros: Location
Okay
5,0
Pros: The service was not up to mark,even if you order something from room they keep passing call other departments no one take responsibility to give guest good service,if you order something to eat for deliver food in your room charge 500ksh extra per items.This is pathetic
Good
6,8
Pros: Bed super Breakfast bad
Excellent
10,0
Pros: The Location is beautiful and serene and The staff are extremely friendly and welcoming...
Excellent
10,0
Pros: The beach view
Excellent
8,0
Excellent
8,0
Pros: The staff were amazing and provided a quality service that my daughter really liked
Excellent
10,0
Pros: I especially want to thank Julie at the front desk, she was always great! The breakfast was good, the location was quiet and secure. The atmosphere was perfect!
Mediocre
3,3
Pros: At beachfront
Excellent
8,3
Pros: Amazing friendly staff..the hotel is right on the beach and I loved that between the rooms, the bar and the restaurant is an open field with an awesome view to the beach. I also loved The food the whole time I was there!
Details
Reviews
Overall 8,0 Excellent
Based on 604 reviews
Location
9,4
Value
9,3
Service
8,2
Breakfast
7,5
Vibe
5,8
Room
5,7
WiFi
5,2
Comfort
4,9
Service
8,2
5,8 Okay
Pros: Location
Cons: Food;too much Indian foods
5,0 Okay
Pros: The service was not up to mark,even if you order something from room they keep passing call other departments no one take responsibility to give guest good service,if you order something to eat for deliver food in your room charge 500ksh extra per items.This is pathetic
Cons: Service
6,8 Good
Pros: Bed super Breakfast bad
Cons:
10,0 Excellent
Pros: The Location is beautiful and serene and The staff are extremely friendly and welcoming...
Cons:
10,0 Excellent
Pros: The beach view
Cons: Absolutely nothing
8,0 Excellent
Pros:
Cons: I didn't like how the staff treated us especially the guy who was making breakfast (eggs) on 5/08/2019.
8,0 Excellent
Pros: The staff were amazing and provided a quality service that my daughter really liked
Cons: Lack of mosquitoes nets in the room
10,0 Excellent
Pros: I especially want to thank Julie at the front desk, she was always great! The breakfast was good, the location was quiet and secure. The atmosphere was perfect!
Cons:
3,3 Mediocre
Pros: At beachfront
Cons: Food was mainly catered for Indian culture. No variation in buffet dinner, same spicey meals without variation. Got tired of eating same thing! There were 2 coachroaches spotted on a buffet container. When i pointed them out to staff, she simply squashed them and continued serving same food. The front desk staff were without customer service skill coming across as though you are bothering them when you ask for their help. Customer service scores a 2/10. They could not price match as advertised on site. The hotel was very noisy on Saturday with a wedding event that carried on till 0300am.
8,3 Excellent
Pros: Amazing friendly staff..the hotel is right on the beach and I loved that between the rooms, the bar and the restaurant is an open field with an awesome view to the beach. I also loved The food the whole time I was there!
Cons: The bathtub was very old and stained.
When you stay at Kenya Bay Beach Hotel in Mombasa, you'll be on the beach, a 1-minute drive from Bamburi Beach and 8 minutes from Nyali Beach. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Mombasa? This resort has facilities measuring 1500 square feet (139 square meters), including conference space. A train station pick-up service is provided at no charge (available 24 hours), and free self parking is available onsite.
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