Mombasa resorts

Pros: There was a wedding which we found out that it was the granddaughter of the owner of the hotel getting married. It was a bad experience for us attention was paid for the indian guests who came for the wedding otherwise I would rate Voyager beach resort Nyali 100 times better. On the check out was a disaster if I was catching a flight I would have missed it probably no refund. There is a lack of communication between travel AGENTS and the hotel and so they kept us and other american couple until they had to make a phone call to confirm payment. We were so frustrated by the process and the supervisor she was very unprofessional and no manners at all we felt as if we had done a robbery now waiting for police to arrest us. No way I will step in that hotel again in a lifetime and I am being truthful so you can make your own mind too..

Cons: Everything went wrong, the waiters and room assistants work the hardest but the whitesands management need to check other hotels think outside the box like Voyager beach resort Nyali Mombasa how it does business and entertain its guests 1st class Hotel and learn from them otherwise entertainment was very poor. I have 7,000 followers on trip advisor and they will all know about it. I ordered a drink around lunch time one day there was not a lot of customers around but some guests of the hotel owner were around and I ordered before them it took 35 minutes and it was not until I told the waiter that i will make a complaint, she brought a very watered down passion juice busy serving the Indian Royal family, I can make a better glass of juice with my passion fruits in the back of my garden. It was an absolutely joke, it is not how it is advertised and if you want some disappointment do not use this hotel. I have stayed in hotels all over the world and on an evening meal the hotel should provide at least free cold water on a tap on a climate like that. One evening I came up with a seven up bottle which I bought outside the hotel, I was expecting to be told off maybe that no outside drinks allowed. I went to get some food when I came to the table my chilled out 7up bottle was gone and a waiter came immediately telling me drinks are 450 kes I told him I don't want a drink. Bad management, bad business if you operate like that in Europe you will go bankrupt if you pay you expect 1st class especially with a hotel like The Whitesands.

Pros: The scenery and the staff

Pros: Foods, staff, hospitality

Cons: Room cleaners are too slow. there are too many street vendors at beach.

Pros: Location

Cons: Bands, loud music

Pros: The the meals

Cons: The nets did not fit the bed round

Pros: Superb breakfast. Worked well for the whole family. Safe place for kids to wonder around on their own.

Cons: Would have liked more non-indian food at buffet. Waited 1 hour in my room whilst a workman attempted to repair the A/C. He was not customer friendly and in the end I had to push to get my room changed. I don't know why I was not offered another room immediately when the hotel knew there was a problem with the A/C.

Pros: The friendly staff, cleanliness, swimming pool, quiet, entertainment, food, close to beach, etc

Cons: One staff at massage had negative attitude which l put down to lack at experience. She didn’t introduce herself and made a comment that was inappropriate

Pros: I liked the customer care, the quietness of the neighbourhood and the view from the room

Cons: Extending check out time to midday and the men selling things at the beach were soooooooo annoying coz they were many

Pros: Lovely big room with balcony from where we could watch vervet monkeys in the palms in front. Perfect beach, very good buffet breakfast, friendly and attentive staff. The afternoon tea was a nice treat, served on the beach. The resort is away from the busy town centre, but there is a supermarket across the road. We had a great time there and would love to visit again.

Cons: Shower pressure could be a bit better. They take away the used towels without putting fresh ones in place at the same time, so you'd sometimes be without any towels in the bathroom for hours. When busy there was a queue for the fresh breakfast items (like crepes, waffles and omelettes). But there were other foods always available.

Pros: We enjoyed our stay in this hotel. The room was very clean, the staff was friendly and professional. And the breakfast was very delicious!

Pros: Breakfast was excellent. Attentive staff

Pros: Everything

Cons: Nil

Pros: I especially want to thank Julie at the front desk, she was always great! The breakfast was good, the location was quiet and secure. The atmosphere was perfect!