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Distance to city centre
|Mombasa Moi Intl|
Distance to airport
Time of year
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We received a smile from all the staff we met and who served us. The "All Inclusive" part of the deal was a WOW!!! if we had not asked what it was, we would'nt have known despite tying the 'all inclusive' ribbons round our wrists. We received a great explanation what it meant and what was included in it. After landing into this hot and humid town, we needed the bottomless juices throughout our stay in Mombasa. They did us great until we left. The children had a couple of rounds on the food, after three or four months in boarding schools, I thought why not enjoy themselves.
As soon as we arrived, I liked the fresh juice we received but the cold towels.....No... No....no! I do understand some guests prefer ice cold towels but I would think the hot towels will kill all the germs and dirt guests have accumulated during their long journeys. It would be good to ask guests what they preferred before they are given what they do not like. The hot towels kill germs, clean hands and sanitize. For this, do a research among your guests and see what they would opt for. The cold towels I noticed are also in other coastal towns may be it is because of the humidity but still, I would prefer hot towels, personally.
Friday dinner outdoor setup was lovely
Limited menu & drinks. Repetitive foods. The all inclusive is a joke.
Buffet menu was very limited
The hotel set up is great...I aloved the all inclusive regime...the room was very clean , spacious ..the meals were good.
When I arrived with my Taxi....NO ONE received me. I walked to the reception and again no bothered to take notice. I stood at the counter for nearly 3 minutes and I a had to ask a lady who was there what I need to do to be checked in. Reception was COLD. I lectured the Service manager to the effect that this hotel looks great but reception is doing a very very poor job in terms of customer service. I much later on got a cold drink and wet towel.....However the rest of the stay was pretty good.
Food Location and Staff were all very very good
There was a leaking roof outside of our Room 325 When it rained, water seeped and collected outside of our room, despite the effort of staff to clear-up, floor was wet! There was mold on the celling! Which mean that the leak wasn’t new and had been there for considerable amount of time!!!! Despite knowing there is a leak, we were given the room!
With a stay at Neptune Beach Resort in Mombasa, you'll be on the beach, within a 10-minute drive of Bamburi Beach and Nguuni Nature Sanctuary. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
based on 561 reviews
Things to know
- Clean rooms
- Recreation staff is nice
- Impressive bathroom
- Spacious rooms
Policies vary by room type and provider.
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Most popular landmarks
- Bamburi Beach 1,1 km
- Haller Park 4,1 km
- Mombasa Marine National Park 4,6 km
- Voyager Beach 7,3 km
- Mamba Village Centre 7,4 km
- Nyli Bridge 9,8 km
|Mombasa Moi Intl||17,1 km|
|Kikambala Vipingo||20,6 km|