Neptune Beach Resort

Bamburi Beach, Mombasa 83125, Kenya
+254 415 485 701

Cheapest
rate per night

8,3

Excellent
based on 561 reviews
Neptune Beach Resort - Mombasa, Kenya
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TUI.com R1 336
Expedia R2 924
Booking.com R2 924
TUI.com
Expedia
Booking.com

Good to know

Distance to city centre

11,0 km

Location rating

8,8

Nearest airport

Mombasa Moi Intl

Distance to airport

17,1 km

Rooms

Check-in
Check-out

Standard rooms

R2 924+

Bed type
Provider
Nightly base price
Unknown
R2 924 per night
Unknown
R2 925 per night
Unknown
R3 434 per night

Double rooms

R4 166+

Bed type
Provider
Nightly base price
Unknown
R4 166 per night

Reviews

Traveller rating

21
12
11
5
0

Time of year

Traveller type

Show reviews that mention

+
  • Good
    Dec 2019
    8,0

    We received a smile from all the staff we met and who served us. The "All Inclusive" part of the deal was a WOW!!! if we had not asked what it was, we would'nt have known despite tying the 'all inclusive' ribbons round our wrists. We received a great explanation what it meant and what was included in it. After landing into this hot and humid town, we needed the bottomless juices throughout our stay in Mombasa. They did us great until we left. The children had a couple of rounds on the food, after three or four months in boarding schools, I thought why not enjoy themselves.

    As soon as we arrived, I liked the fresh juice we received but the cold towels.....No... No....no! I do understand some guests prefer ice cold towels but I would think the hot towels will kill all the germs and dirt guests have accumulated during their long journeys. It would be good to ask guests what they preferred before they are given what they do not like. The hot towels kill germs, clean hands and sanitize. For this, do a research among your guests and see what they would opt for. The cold towels I noticed are also in other coastal towns may be it is because of the humidity but still, I would prefer hot towels, personally.

  • Good
    Dec 2019
    6,7

    Friday dinner outdoor setup was lovely

    Limited menu & drinks. Repetitive foods. The all inclusive is a joke.

  • Okay
    Nov 2019
    5,0

    Buffet menu was very limited

  • Excellent
    Oct 2019
    8,8

    The hotel set up is great...I aloved the all inclusive regime...the room was very clean , spacious ..the meals were good.

    When I arrived with my Taxi....NO ONE received me. I walked to the reception and again no bothered to take notice. I stood at the counter for nearly 3 minutes and I a had to ask a lady who was there what I need to do to be checked in. Reception was COLD. I lectured the Service manager to the effect that this hotel looks great but reception is doing a very very poor job in terms of customer service. I much later on got a cold drink and wet towel.....However the rest of the stay was pretty good.

  • Okay
    Sep 2019
    5,4

    Food Location and Staff were all very very good

    There was a leaking roof outside of our Room 325 When it rained, water seeped and collected outside of our room, despite the effort of staff to clear-up, floor was wet! There was mold on the celling! Which mean that the leak wasn’t new and had been there for considerable amount of time!!!! Despite knowing there is a leak, we were given the room!

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About

Overview

With a stay at Neptune Beach Resort in Mombasa, you'll be on the beach, within a 10-minute drive of Bamburi Beach and Nguuni Nature Sanctuary. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,3 Excellent

based on 561 reviews

9,0

Service

8,9

Comfort

8,6

Room

7,5

Food

Things to know

  • Clean rooms
  • Recreation staff is nice
  • Impressive bathroom
  • Spacious rooms

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Free Wi-Fi
Business centre
Internet
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Meeting/Banquet facilities
Room service
Fishing
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Hairdryer
Tennis
Cable or satellite TV
Air-conditioned
24-hour front desk
Airport shuttle (surcharge)
Free parking
Pool table
Storage available
Non-smoking rooms available
Terrace/Patio
Lift
Balcony
Desk
Electric kettle
Fan
Flat-screen TV
Garden view
Interconnected room(s) available
Key access
Mosquito net
Outdoor furniture
Pool view
Private bathroom
Private parking
Safety deposit box
Sea view
Secured parking
Shower
Slippers
Smoke alarm
Snack bar
Telephone
Tile/marble floor
Toilet
Trash cans
TV
Wifi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Ironing service
Shops (on site)
Darts
Diving
Evening entertainment
Kids' club
Table tennis
Windsurfing
Bathrobe
Garden
Concierge service
Laundry service
Child pool
Beauty salon
Coffee shop
Night club
Safe
Babysitting/child care services (surcharge)
Pets not allowed
Designated smoking area
Wedding services
Hot tub
Private beach

FAQs when booking at Neptune Beach Resort

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Photos

All photos (17)
Bedroom (3)
Bar (1)
Pool (4)
Lobby (1)

Location

Most popular landmarks

  • Bamburi Beach 1,1 km
  • Haller Park 4,1 km
  • Mombasa Marine National Park 4,6 km
  • Voyager Beach 7,3 km
  • Mamba Village Centre 7,4 km
  • Nyli Bridge 9,8 km

Getting around

Mombasa Moi Intl 17,1 km
Kikambala Vipingo 20,6 km

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Hotels Kenya Mombasa Neptune Beach Resort