6.0
They didn't have my car size available when I was there to pick up. So I had to upgrade two sizes up since they didn't have the next size either. Pretty big inconvenience wasn't ready to spend that much money but had to. When I came to return my car, no one was at the building all the employees were late.Reviewed Jun 9 2026
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2.0
Manager, Shawn, was incredibly rude and demeaning. No customer service concerns whatsoever.Reviewed Jun 9 2026
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2.0
Did not receive car. Asked for pickup well in advance, was told they would come, then told they would not come. I was unable to get to the location before it closed.Reviewed Jun 9 2026
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8.0
Wiper blades were old and crusty, which smeared the view thru the windshield. We had to stop at Walmart to purchase new.Reviewed Jun 8 2026
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6.0
The Kia assigned had a malfunction of the air conditioning system that likely had been noticed by an employee during cleaning. When I called the Hertz location, I got no answer multiple times. I then called another local Hertz that was actually closer at that moment and the same thing, no answer multiple times. I drove to that second location and they swapped the vehicle for the only thing they had available, a Jeep Wrangler. Much worse fuel, mileage, and noisier, but at least it worked. It had not been cleaned up at all and had around 3/4 of a tank of fuel. When I returned it, I noted the experience with the kind & concerned staff member (in another city,) and she kindly credited a good portion of the rental for all the mishaps, which I very much appreciated.Reviewed Jun 6 2026
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2.0
I was charged extra fees in addition to what I had paid and was expected to be charged and I have no understanding what those charges are for and don’t believe I should be billed what I have been billed so now I’m going to have to go back and fight those charges, which is extra time and energy and frustration that I did not expect. I am very disappointed.Reviewed Jun 6 2026
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2.0
They don’t have a car available for meReviewed Jun 6 2026
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8.0
I arrived early and they had a car ready for me.Reviewed Jun 5 2026
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10.0
Phillipe at Hertz was super helpful at check in. Our rental rate was high as we only did one day at the last minute. However it was a very nice automatic hybrid compact SUV that sipped gas and was easy to drive. Check in for us was easy but it might be difficult for some as parking spaces are limited (they use a public lot).Reviewed Jun 5 2026
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2.0
Until this experience, everyone we met in Tahiti reflected the warm island spirit. The first thing the agent asked us about was adding extra insurance, and after we declined it, his attitude noticeably changed. Also, it was the first time we rented a car with zero kilometers included and had to pay per kilometer driven. The car itself was fine, but the customer experience did not match the hospitality we experienced everywhere else in Tahiti.Reviewed Jun 4 2026
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10.0
Nicole did a great job and the process was quick and easy. Plus the price was great! MahaloReviewed Jun 3 2026
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2.0
No car was available after being told there was one available.Reviewed Jun 3 2026
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