Pick-up location | Yucca Valley |
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Car types | |
Hire locations | 2 |
Airport locations | 0 |
Mini |
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Compact |
Intermediate |
Standard |
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One location in Yucca Valley
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10,0 Wonderful
May 2021
Pros:
Staff at the counter was very friendly and helpful, they just didn’t have very many people working so the line moved a bit slowly.Cons:
Vehicle had no upgrades whatsoever (no moonroof, no push to start).8,0 Very Good
May 2021
Pros:
Very efficient desk staff and return processCons:
Vehicle was not ready for pickup; waited 40 minutes for it8,0 Very Good
May 2021
Cons:
The reservation agent charged me two extra hours (almost a full day's rate, three hours would have been a full day's rate). I was unaware I was a little more than an hour early, I had made the reservation a month and a half ago. When I noticed the total amount was more than what was on my reservation paperwork I was told it was because I was early. When I said I could go have lunch and come back in an hour the agent replied she's already opened the reservation and couldn't change it now. She said she could only cancel the reservation and that I'd be free to make a new one. This was during the covid car shortage and they were turning away people due to the shortage of cars and the cars that were available were renting at a premium. I know canceling a reservation is not the only option unless it is a new company top down policy.8,0 Very Good
Apr 2021
Pros:
The car was an upgrade from what I reserved due to unavailability, and it was a nice car.Cons:
Someone had smoked in the car and it needs to be cleaned better.10,0 Wonderful
Apr 2021
Pros:
Car was clean, process was easy.2,0 Poor
Mar 2021
Pros:
Alamo didn’t honor my rental agreement. They were out of cars I had to get a cab- call the next day- they wouldn’t book me a car for my original agreement- I had to rebook for more $$$ and one less day.One location in Yucca Valley
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2,0 Poor
Oct 2022
2,0 Poor
May 2021
Pros:
Car itselfCons:
Charged us for full tank of gas. NEVER agreed to this. No initials we accepted this. Still won't refund us. HORRIBLE10,0 Wonderful
Apr 2021
Cons:
Nothing.8,0 Very Good
Apr 2021
Pros:
The staff are excellent. I used the current tense as I am still renting and now on my 4th vehicle with the current lease to expire May 5th.Cons:
I have no issue with having to exchange the rental on the renewal date each month. What was extremely annoying was the email that I received on the first occasion. The wording was offensive and made me feel that there was an issue with me as a customer. For instance,, there was no explanation as to why the car had to be returned and the wording was "we are not extending your lease and the car must be returned to the nearest Budget airport office as soon as possible."8,0 Very Good
Mar 2021
Cons:
The toddler car seats were of low quality8,0 Very Good
Mar 2021
Cons:
Price was high for 4 daysOne location in Yucca Valley
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4,4 Mediocre
Aug 2020
Pros:
Drop off staff was efficientCons:
Car I specially requested was not available2,0 Poor
Feb 2020
Pros:
NoneCons:
There were 60 people in line for their car in Palm Springs and became over heated and to leave the line. Two agents were not enough.8,4 Very Good
Jan 2020
Pros:
The folks at the counter were nice, they upgraded my car, which was nice. Dropoff was easy.Cons:
The pick up line at Palm Springs Airport was long and slow.9,2 Wonderful
Dec 2019
Pros:
Staff were very friendly. Drop off was super easy.10,0 Wonderful
Dec 2019
Pros:
Pick-up and drop off super easyCons:
The person in the counter wasn't very friendly. Seem to be annoyed.9,2 Wonderful
Nov 2019
Cons:
The VW Atlas was a rattle trap. It took a bit to realize the backup camera didn’t go off after reversing the car, you have to manually touch the screen’s X to make it go away. I thought the V-6 was unresponsive. We figured out how to delete prior users smart phones that were constantly trying to pair with the car. Little things yes, but something that Avis could take care of when the last few people turned the car in. It did allow me to give the Atlas a thorough test drive as I had been considering it in a field of SUV’s to purchase.One location in Yucca Valley
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10,0 Wonderful
Aug 2019
Pros:
Super easy drop off and pick up. I even upgraded at last minute for a better deal than i thought i would. Excellent staff. Highly recommended.2,0 Poor
Jul 2017
Pros:
Nothing.Cons:
No cars available at location, staff was extremely rude, I was told I had to call a 1-800 number to get my pre-paid reservation cancelled, it's been 13 days and still have not been refunded.2,8 Poor
Jun 2017
Cons:
If you don't carry a credit card cause you only buy things you can afford, HERTZ won't accept your online rental. Only after I was driven 25 miles to the location, Dropped off, and waited an hour for the HERTZ rep to come back from lunch did I learn this. I had to walk 2 miles to an Enterprise rental car to get a vehicle. Which, coincidentally, I will exclusively recommend and use in the future.10,0 Wonderful
Mar 2017
Pros:
Israel was very friendly. I dropped off the vehicle just as she was going to lunch, and she didn't hesitate to give me a lift back to the body shop to pick up my car. Office was clean and easy to find.Cons:
My rental vehicle had some bug debris on the windshield and extensively on the front bumper. Very clean inside2 locations in Yucca Valley
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9,6 Wonderful
Sep 2020
Pros:
The staff was all great! Thank you Michael9,6 Wonderful
Aug 2020
Pros:
Staff was amazing - warm, friendly and attentive.Cons:
I always have a problem with a major drop off fee when I rent the vehicle in Yucca Valley and drop it anywhere in the LA area.5,2 Fair
Oct 2018
Pros:
Lovely people. Very helpful.Cons:
I left a portable battery charger and cord in the center console. I went back to the Enterprise desk at PSP within an hour of returning the car. Was told car was on the ‘back lot’ for an oil change. And the back lot closed at 4pm. Promised to call next day which someone did. They found a cord that wasn’t mine ap obviously it wasn’t from my car. I had to buy a new one which cost over half what the car rental was. My fault yes. But either I was being fed a line about the oil change or else someone helped themselves to a charger. Second bad experience with Enterprise on a row. Rental in Portland lasts a month- reserved a compact but all they had was an aptly names Armada or a a pickup truck. I ended up spending over $100 on gas for the week.10,0 Wonderful
Aug 2018
Pros:
Car was great to drive.10,0 Wonderful
Dec 2018
Pros:
Although I had requested a small pickup, one was not available when I arrived. However I received a very clean & suitable SUV as a substitute. It was all very professionally handled..Cons:
Wish they would have had the vehicle requested & wish hours were better on Saturday/Sunday - open to 5PM8,4 Very Good
May 2017
Pros:
They were very helpful and helped me upgrade to a nicer car. Drop off was super quick and the shuttle was waiting. Best car rental experience I have hadOne location in Yucca Valley
One location in Yucca Valley
One location in Yucca Valley
One location in Yucca Valley
Most popular car type | Intermediate |
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