Guest reviews
Overall rating
7,4
Good
Based on 3 864 reviews
Cleanliness
7,0
Comfort
7,1
Pickup/dropoff
6,5
Value for money
7,1
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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10,0
Pros: A simple process made easy. It has better choice of cars and the price is lowest in the market. More importantly, Hertz care about the customers and listen to their concerns.
Cons: Wish they had a closer dealer near me.
review from
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9,2
Pros: great car for what I needed, easy to pick up
Cons: office closed from noon to 1, which is when I came to return it; there was a sign but I didn't notice it when I picked up the car, and just expected the office to be open during normal business hours
review from
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2,0
Never Again
Pros: Nothing about the experience was good.
Cons: I reserved a large SUV. I received a few hours before I was to pick up the car that they didn't have a car for me. They didn't seem to care and acted as if it wasn't their fault. Last minute I was given a minivan. On top of not getting the car I reserved AND PAID FOR, I was charged about extra $300 for I don't know what. Never again will I rent a car from them.
review from
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4,8
Employee Power Tripping
Pros: The car was clean.
Cons: When I arrived to pick up my rental the Hertz employee informed me that my reservation had been cancelled because I showed up late. I have never had that experience before but she told me I could come back in 30 minutes and see if there would be leftover cars I could rent out. I asked her what would happen if there were no more cars and she said that since my reservation was canceled, there wasn’t anything else she could do. This sounded incredibly fishy to me so I called Hertz corporate customer service and the representative told me that all Hertz employees honors reservations for 24 hours. The representative called the Woodland Hills branch to sort it out and when I walked back to the counter the woman rented me out a car immediately. First of all super shady business, the employee’s lies nearly ruined my long planned road trip. Second she was not even apologetic for delaying my time. I really couldn’t get over the way she straight up lied to my face. Super unprofessional and mean.
review from
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10,0
Roadtrip went smooth
Pros: Pick up and drop off was super easy. I got a super comfy and clean SUV for a trip from California to Zion national park in Utah. The sirius satellite radio was convenient for the areas that get no signal. I liked that there was no extra charge for driving to other states and we had unlimited miles. Our car had gotten VERY dusty with dirt from our campsite, but we just gave it a quick was and and vacuum/cleaning inside, so we didn't have to pay any cleaning fees.
review from
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10,0
Service
Pros: They treated us with respect even though we were still in our work clothes from moving.
Cons: Not a thing.
review from
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10,0
A Great Place To Rent
Pros: Service was prompt, efficient and friendly> I was in and out in 5 minutes.
review from
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2,0
Cancelled our Reservation onsite and didn't refund us money
Pros: Nothing
Cons: We were denied our rental because we tried to use a debit card and they ran a credit check (our credit scores aren't great). Which wouldn't have been a problem normally, but it was Sunday just before noon. All the rental car places around us close at noon on Sunday. By the time they told us they couldn't rent to us, everywhere else was closed. It took us 2.5 hours to find a replacement car and we had to uber 20+ miles to go pick it up. Then to top it all off they didn't refund us our money.
review from
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2,0
Worse experience ever
Cons: Rental company cancelled on us less than 24 hr ahead of scheduled pick up time on the day before Christmas with no alternative. Extremely frustrating.
review from
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5,2
Hertz service just continues to under-deliver
Pros: Car was fine, that's about it.
Cons: Every time I have to deal with Hertz, it seems to get worse. First, it took nearly 45 minutes to pick up my car because the gate agent was incompetent. Then when i returned the car, they tried to charge me more, and when I protested, they said it was because I was an hour late, then they decided that it was because I hadn't returned the car with a full gas tank. When I pointed out to them that I returned it with the same amount of gas that I picked it up with, they admitted they were wrong and reversed the charges. I don't know where they found these people, but I won't be going back.
review from
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2,0
I kept getting calls from Hertz they had no cars .they will get a car
Pros: I didn't like anything about the service they never came through with the car.
Cons: My reservation was for 9 AM. At 1 o'clock I still didn't have a car . They never called me back to let me know when I would have a car. I asked to speak to the manager they said they would take my number and have him call me back never got a callback from him
review from
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8,0
HERTZ RENTAL
Pros: I thought it was great financially. We had a great car, it only had 7K miles on it when we got it. The only thing that was a little difficult was the drop-off. We knew we were going after hours to drop off the car but we weren't sure of a few things like what parking spot to put it in, if we needed to take it through a car wash before returning it, if we needed a specific envelope for returning the key... We were just not clear. Otherwise, everything was really great.
review from
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10,0
Pros: A simple process made easy. It has better choice of cars and the price is lowest in the market. More importantly, Hertz care about the customers and listen to their concerns.
Cons: Wish they had a closer dealer near me.
review from
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9,2
Pros: great car for what I needed, easy to pick up
Cons: office closed from noon to 1, which is when I came to return it; there was a sign but I didn't notice it when I picked up the car, and just expected the office to be open during normal business hours
review from
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10,0
Roadtrip went smooth
Pros: Pick up and drop off was super easy. I got a super comfy and clean SUV for a trip from California to Zion national park in Utah. The sirius satellite radio was convenient for the areas that get no signal. I liked that there was no extra charge for driving to other states and we had unlimited miles. Our car had gotten VERY dusty with dirt from our campsite, but we just gave it a quick was and and vacuum/cleaning inside, so we didn't have to pay any cleaning fees.
review from
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10,0
Service
Pros: They treated us with respect even though we were still in our work clothes from moving.
Cons: Not a thing.
review from
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10,0
A Great Place To Rent
Pros: Service was prompt, efficient and friendly> I was in and out in 5 minutes.
review from
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2,0
Never Again
Pros: Nothing about the experience was good.
Cons: I reserved a large SUV. I received a few hours before I was to pick up the car that they didn't have a car for me. They didn't seem to care and acted as if it wasn't their fault. Last minute I was given a minivan. On top of not getting the car I reserved AND PAID FOR, I was charged about extra $300 for I don't know what. Never again will I rent a car from them.
review from
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4,8
Employee Power Tripping
Pros: The car was clean.
Cons: When I arrived to pick up my rental the Hertz employee informed me that my reservation had been cancelled because I showed up late. I have never had that experience before but she told me I could come back in 30 minutes and see if there would be leftover cars I could rent out. I asked her what would happen if there were no more cars and she said that since my reservation was canceled, there wasn’t anything else she could do. This sounded incredibly fishy to me so I called Hertz corporate customer service and the representative told me that all Hertz employees honors reservations for 24 hours. The representative called the Woodland Hills branch to sort it out and when I walked back to the counter the woman rented me out a car immediately. First of all super shady business, the employee’s lies nearly ruined my long planned road trip. Second she was not even apologetic for delaying my time. I really couldn’t get over the way she straight up lied to my face. Super unprofessional and mean.
review from
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2,0
Cancelled our Reservation onsite and didn't refund us money
Pros: Nothing
Cons: We were denied our rental because we tried to use a debit card and they ran a credit check (our credit scores aren't great). Which wouldn't have been a problem normally, but it was Sunday just before noon. All the rental car places around us close at noon on Sunday. By the time they told us they couldn't rent to us, everywhere else was closed. It took us 2.5 hours to find a replacement car and we had to uber 20+ miles to go pick it up. Then to top it all off they didn't refund us our money.
review from
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2,0
Worse experience ever
Cons: Rental company cancelled on us less than 24 hr ahead of scheduled pick up time on the day before Christmas with no alternative. Extremely frustrating.
review from
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5,2
Hertz service just continues to under-deliver
Pros: Car was fine, that's about it.
Cons: Every time I have to deal with Hertz, it seems to get worse. First, it took nearly 45 minutes to pick up my car because the gate agent was incompetent. Then when i returned the car, they tried to charge me more, and when I protested, they said it was because I was an hour late, then they decided that it was because I hadn't returned the car with a full gas tank. When I pointed out to them that I returned it with the same amount of gas that I picked it up with, they admitted they were wrong and reversed the charges. I don't know where they found these people, but I won't be going back.
review from
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2,0
I kept getting calls from Hertz they had no cars .they will get a car
Pros: I didn't like anything about the service they never came through with the car.
Cons: My reservation was for 9 AM. At 1 o'clock I still didn't have a car . They never called me back to let me know when I would have a car. I asked to speak to the manager they said they would take my number and have him call me back never got a callback from him
review from
Where can I find Hertz hire cars in Woodland Hills?
21850 Oxnard Street, Hertz car hire
Address
21850 Oxnard StreetPhone
+1 818 999 5049FAQs about hiring a car from Hertz in Woodland Hills
How many car hire locations does Hertz have in Woodland Hills?
Hertz has 1 car hire location in Woodland Hills. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes