Book Hertz hire cars in Van Nuys

Van Nuys, CA, United States
Dec 16 — Dec 23
Same drop-off
Van Nuys, CA, United States
Thu 16/12
Noon
Thu 23/12
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Van Nuys

Overall rating6.0 GoodBased on 30 reviews
Cleanliness
6.1
Comfort
6.2
Overall
5.6
Pick-up/Drop-off
6.0
Value for money
5.9

Recent reviews

Traveller rating
3
1
4
6
0
Find reviews that mention:
6.4
No proper car maintenancePros:car was fine. inside was clean. pickup and dropoff was easy. price was better than competitors.Cons:Everything was great until a notification popped up on dash about low inverter coolant. called company and was told to take car in and get replacement. You cant buy this stuff at an auto shop so i had no choice but to take it in. had to take a couple hours out of my day to get this done so it was a lil annoying. Also, company refused to grant discount. I didnt get full prive service so i dnt think i should have been obligated to pay full price. Its not my fault that ur employees dnt do their jobs and properly check cars for all fluid levels. Again evrything was fine and i was very happy with service until this happened..Reviewed Mar 16 2017
review fromkayak
4.0
Pros:My personal car got hit infront of my house as I slept. Went to my neighborhood Hertz after getting a deal on Kayak. Lastminute, they had just one car, a Toyota Camry. The car was very low to the ground. As I drove away, I heard a continual scrapping noise. Called back to the Hertz, telling them about the safety issue of the car, and wanted to exchange, but no Hertz location within a 20 mile radius of my home had a car to exchange. Drove to work and back once, but nothing more. Day 2 nothing available after calling 3 times, day 3 nothing available. Did not drive the car. Day 4, upon the advice of another Hertz location agent, told to call Hertz Roadside assistance. Maybe they could help me. Took most of the day to sit thru the automated system, and leave a message for a return call (thank goodness I wasn’t in a dangerous emergency) and finally got a call back several hours later. Roadside agent on phone was extremely helpful and understanding. She got a time for the rental car to be towed to LAX airport 30 miles away AND a Lyft driver to take me to LAX to exchange the car. Wow! AAA tow truck driver was supposed to arrive in just 45 minutes, but finally arrived almost 5 hours later at 9:20 pm !!! When the Camry got lifted up by the tow truck, you could see what I would call a “spoiler” on the bottom of the car, protecting the engine, dragging fully on the ground, barely holding on. I was right for not driving the car for several days, and the car should never of been rented to me. What a day, what an experience, I was done for the night! The given Lyft code said it was good till 6 pm the next day sp I went to bed. Next morning, I wake up, and the Lyft code I was given was suddenly expired and no longer on my phone... SO, I had to start the process ALL OVER AGAIN and call roadside assistance, suffer thru the extensive automated system that doesn’t understand the simple words NO and YES, wait to leave a message, wait a long time to recieve a callback. Wait wait wait, keeping my local Hertz office informed but they could never ever help me. Finally got a callback, roadside agent got me a Lyft, arriving in 3 minutes, got down to LAX, nice agent there, THEN the computers went down in the office. Ug. More waiting. Agent had me go out to the lot and select the car I wanted, and 98% of the cars were the same awful Toyota Camry’s. Chose a Chevy Cruze withlow bucket seats that felt like I was in high school. Driveable, but not ideal. When my insurance company finally kicked into action, got my personal far into a body shop, the mechanic hooked me up with an adult car at another rental car company nearby, for almost $30/day cheaper.Cons:The hospitality of the staff was great, but getting to the point of recieving hospitality was an AWFUL experience. The automated system at Hertz is near the worst. Like internet provider bad... the people are nice, even at the agency’s that I didn’t rent from. When I dropped off the Chevy Cruze, they were gonna charge me “added fee’s” for numerous reasons, but I wasn’t having it. Such a bad experience. So they dropped the fee’s. They could’ve done even better. I should of paid half for only getting half use with a deeadful experience.Reviewed Apr 2 2021
review fromkayak
2.0
Cons:I rented a mini van 4 weeks prior to trip. I showed up and had to wait over an hour for a staff member. Once I finally made it to the counter I was told they did not have a van for me. I was then told I would have to upgrade and was charged for the upgrade. I will never rent from HertzReviewed Apr 18 2017
review fromkayak
10.0
VERY FRIENDLY STAFFPros:Staff were s helpful and friendlyReviewed Dec 27 2016
review fromkayak
10.0
Pros:our agent is just fantastic, not only he rented out the car but also covered the insurance for any body damageReviewed Sep 26 2017
review fromkayak
10.0
Great vehicle ...Pros:Price was phenomenal... service good ... free upgrade !!Reviewed Aug 13 2017
review fromkayak
2.0
No vehicle availablePros:Nothing service was poor no one answers the phonesCons:On the day of my rental i called just to make sure i can go pick up my vehicle. I was told they did not have anything available for me despite booking more then 30 days prior to my trip I was asked to upgrade and pay more i was not happy i had to cancel and go to Enterprise rent a car instead which was such a smooth transactionReviewed May 31 2017
review fromkayak
4.4
Long wait, slow computers for check in and check out, car trouble.Pros:Good sized car for intermediate.Cons:From first day there was trouble light in dashboard for low tire pressure. However, when I checked tire pressure it was ok. Braking at high speeds, car started to shimmy and shake, it seemed unsafe on highway. Check in and check out was very slow. Very congested entry for return, navigating an alley where cars were double parked. Twice car would not start, but after adjusting the gear shifter it worked. No floor mats.Reviewed Jun 27 2017
review fromkayak
4.8
Pros:Easy and comfort to make the reservation on lineCons:The prices is a fraud! I have a receipt for 294$ but Herts charge me for 577$ because they said that their computer doesn't show my price. How can it possible?? I am not going to let it go and I will sue Kayak and Herts for this fraud.Reviewed Oct 22 2016
review fromkayak
2.0
Cons:Extremely bad experience at this location. The car we rented was not ready and the location wanted to charge me $40 more for what was available. The guy behind the counter should never have a customer facing job as he was rude and had no desire to help. All they wanted to do was to get us into the car that was $40 more per day,Reviewed Aug 13 2017
review fromkayak
5.6
won't be going backPros:valueCons:car was not clean. they had no car wash. lot was full no parking was available. entrance was at the alley at the back of the small lot.Reviewed May 6 2017
review fromkayak
2.0
Pros:Absolutely nothing!Cons:The car I reserved was not available. I took an Uber to the location only to find out that the car wasn’t available. I needed a minivan for a camping trip - the only cars they had were sedans. Empty-handed, I had no choice but to take an Uber back home.Reviewed Sep 11 2020
review fromkayak

Other suppliers in Van Nuys scored

Where can I find Hertz hire cars in Van Nuys?

5800 Van Nuys Blvd, Hertz car hires

Address

5800 Van Nuys Blvd

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 818 989 1620

Good to know

Most popular location

5800 Van Nuys Blvd

Most popular car type

Economy

Top tips for hiring a car from Hertz in Van Nuys

  • Economy car hires from Hertz in Van Nuys are around 37% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Van Nuys