Book Enterprise Rent-A-Car hire cars in Van Nuys

Reviews for Enterprise Rent-A-Car in Van Nuys

Recent reviews

Traveller rating

Wonderful

1

Very Good

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Good

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Okay

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Fair

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Mediocre

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Poor

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10.0

Pros:Everyone working was helpful and made it very convenient for me when they didn’t have to. Really appreciate everyone there.Cons:Nothing everything was greatReviewed Aug 19 2020

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4.4

Cons:The pickup location I was issued was a branch that had been closed down. No-one contacted to update me with the new pickup location. I found out when I arrived at the closed branch and saw the posted sign. They did not want to refund my additional Uber ride to the new locationReviewed Apr 17 2020

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6.0

Pros:The car was clean on the inside and they made sure my phone was connected via Bluetooth before I left. Drop off was easy.Cons:They rented the car I reserved to someone else. They only had larger cars, small SUV, available. I needed the gas mileage for an 800 mile trip to help take car of my dad after a week in the hospital and 3 surgeries. I had even called the facility directly to make sure I could get on the road asap. Very frustrating. Why make a reservation?! As I dropped off the vehicle, someone else was being told they only had small SUV's left, do they even have smaller cars?Reviewed Oct 26 2019

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4.8

Pros:The staff was friendly.Cons:They charge you for a full day although they close at 12 on Saturday and they're closed on Sundays. Also, they gave me a car that was filthy on the inside.Reviewed May 5 2019

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9.6

I feel like I was mislead on the insurance optionPros:Car was fine; service at branch was fair.Cons:I feel like I was mislead on the insurance option- Allianze is a terrible insurance company vs. Enterprise Insurance. I would no longer recommend Kayak.Reviewed Oct 24 2018

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10.0

Pros:I like the fact that they let me return the car to another location without an extra charge. And I also like the fact that I got a great dealCons:There’s nothing that i didn’t like about it.Reviewed Apr 24 2018

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2.0

Poor customer service.Cons:I returned it to the location I rented from and was told they couldn't give me a ride to the repair shop my car was in. They told me after I had checked in that they could void the return and I could drive to a different location and return it there instead and they would be able to give me a ride from that location. When I did that I was told by the second location that I was a gallon of gas short and they would charge me. The first location checked me in at 5/8 a tank which is where it was when I got the car, but the second location said it was at 1/2 a tank. The 2 locations are only 3.5 miles apart. I could not have used an 1/8 of a tank. 1/8 in a 12 gallon of tank is a gallon and a half. On a compact car a gallon and a half will get you about 40 miles. Again the distance of the 2 locations was nowhere near 40 miles. I even looked at the gas gauge before I exited the car at the second location and it was still at 5/8. I was already running late for work so I didn't bother arguing and just paid their inflated price for a gallon of gas. Very displeased with the nickel and diming and the inaccurate reading.Reviewed May 5 2017

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2.0

Kayak offered me an insurance on website which WasPros:Renting agency and car was ok. Kayak just made me buying an insurance that was worth nothing. I had to do another one at the agency. Just waist my money for nothingCons:See remark aboveReviewed Feb 21 2017

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9.2

reliable and consistantPros:We are treated with courtesy and respect and all needs were met. They made every effort to match up the right car with us and are receptive to suggestions of how to do better. There was a courtesy car to drive us home and that man was excellent .Cons:They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup. I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.Reviewed Feb 21 2017

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10.0

Pros:Customer service reps in Van Nuys, CA were excellentCons:NothingReviewed Dec 1 2016

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8.0

Always use themPros:Courteous, clean, and willing to help. I always use Enterprise, I even bought my car from them. Best deal ever!Cons:This particular location closed at 6pm and it didn't work for me. No matter, I got it the next morning and it was fine.Reviewed Oct 27 2016

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8.0

Good, fast, efficientPros:They gave us the cheapest car, like we wanted, and it was still good enough for our road trip.Cons:They gave us only one keyReviewed Oct 4 2016

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• 4,2 /10Hertz Hire Cars at Van Nuys

• What is the most popular car hire from Enterprise Rent-A-Car in Van Nuys?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Van Nuys.

• How many car hire locations does Enterprise Rent-A-Car have in Van Nuys?

  Enterprise Rent-A-Car has 2 hire locations in Van Nuys. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: Los Angeles airport (LAX)?

  No (according to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes