Book Hertz hire cars in Syracuse

Syracuse, NY, United States
Sep 29 — Oct 6
Syracuse, NY, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Syracuse

Overall rating5.9 OkayBased on 103 reviews
Cleanliness
6.4
Comfort
6.2
Overall
5.7
Pick-up/Drop-off
5.5
Value for money
5.9

Recent reviews

Traveller rating
5
9
4
16
0
Find reviews that mention:
6.0
Pros:The staff was friendly,Cons:I reserved a luxury car and they didn’t have any when I arrived. They provided me a full sized Kia which was less then luxury. They should be able to provide the vehicle I paid for and reserved. Very disappointingReviewed Oct 17 2020
review fromkayak
4.8
Taken advantage of/hidden charges/dishonest employeePros:Ease of pick up/drop offCons:I had already prepaid $39 on Kayak.com for a 2-day rental of an economy-sized car for pick up at the Syracuse, NY airport (SYR) on November 18, 2017. However, upon arrival to the airport, I was charged about an additional $90 on other charges including travel assistance and other charges that the employee did not explain to me. I understand I was in a hurry and it is partly my faoult because I did not immediately check my receipt but to add those charges without discussing or disclosing them was dishonest on the employee’s part. Upon returning the car, a different employee was at the counter and he applied a special discount to help counterbalance those charges but I still had to pay an additional $65, for a total of $104 (originally $39) for a 2-day rental of an economy-sized car. Needless to say that in spite of getting what would have been a good car for the price of $39 (I expected to be charged somewhat more for taxes, etc. but not 3 times as much), I will never give my business to Hertz again due to the dishonest/unethical experience I had. Looking at some of the reviews posted here, I see now that this is not the first time this has happened.Reviewed Dec 1 2017
review fromkayak
5.2
Okay, just okay ...Pros:Hertz had a car waiting for me.Cons:1. The Hertz counter person was gruff. Not unpleasant but I was not a valued customer. 2. A lot of the information that I provided when booking with Kayak was again requested (eg email address). 3. Counter person disapprovingly noted that I had not bought insurance which I had on the Kayak site. But as that was this party instance he made a big deal that it was third party insurance and not Heryz's insurance. I had insurance from our normal car insurance, I took extra insurance just to avoid any hassle. I had twice the insurance I needed, I would have appreciated this not being made a big deal to try and sell Hertz's insurance. 4. When I got back I wanted a paper recipe but the tablet of the person making the booth in the garage did not work. He tried to make it work but it didn't. He promised to email me a receipt. 6 hours later no receipt by email either. I called Hertz's customer service and ended with a long wait at the place where you go for telling them you want a copy of your receipt. After not reaching anyone for a while I called back and let choosing options for other concerns and finally reached a friendly person and got the eceipt (I've been burned in the past when the rental company has added stuff and I did not get a receipt and then you are fighting this a month or two later.). Overall a so so experience. If there rs the same price as another company, I would give the other company a try at least at Syracuse airport.Reviewed Nov 27 2017
review fromkayak
10.0
Pros:Pick up was fast and easy. They didn't have the type of car I reserved, so they upgraded me for free. Car was clean and in great shape. Drop off took me minutes. Staff was super friendly on pick up and drop off.Reviewed Feb 23 2021
review fromkayak
2.0
Cons:We showed up and were told by manager no cars were available because one was broken and the other had body damage, even though we had a pickup scheduled at noon. Have never experienced something like this beforeReviewed Jun 29 2020
review fromkayak
2.0
Pros:We tried renting a car from Hertz the day before and the location was closed. We then reserved another car from the Syracuse airport location and as we travelled 2 hours to get to the airport were called 20 mins before arriving telling us they had no cars to rent.Cons:They could have called earlier or not taken the reservation at all.Reviewed Jul 14 2020
review fromkayak
6.0
Pros:Staff was professional and friendly. No complaints about the service provided.Cons:I was hit with an additional charge for bringing the car back 45 mins late. My issue is that when I came to pick up the car, it took about 30 mins to get the car AND the outside was noticeably dirty. So I was upset with the nickel and dime feeing I got from this location.Reviewed Aug 7 2020
review fromkayak
8.8
Pros:/The Staff were very niceReviewed Oct 11 2020
review fromkayak
2.0
Late flightCons:Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.Reviewed Nov 27 2016
review fromkayak
2.0
Cons:A reservation is not a guarantee of a car. The morning I was there they overbooked by over 50 people.Reviewed Sep 21 2020
review fromkayak
2.0
Pros:absolutely nothing.Cons:I reserved a car 3 days prior to my trip. when i went to pick it up there was no rental for me. yet they still charged my credit card. instead of being helpful, i’m given a pamphlet and cal a number in there!!! i call that number and they’re just as useless and unhelpful! Now having to go through them again for a refund has been unbearable. i will never use Hertz again and will actively recommend to my friend never to use them!Reviewed Sep 29 2020
review fromkayak
6.0
Horrible customer servicePros:Ease of pickup and drop off, car was clean.Cons:I left a pair of expensive sunglasses in car. I called immediately to the desk where I dropped car off and the person working at the desk was rude and even scoffed at me when I explained I just left the car. He told me he was at the front desk and has no idea who would look into the car. He advised me to contact customer service and do a lost and found report which I did. Would have been nice if he could have walked the 100 yards to the car and grab my glasses for me. I would have paid to get them back but now I think I am out my glasses. Will never rent from hertz again due to poor customer service. My glasses cost 5 times the rental.Reviewed Aug 27 2017
review fromkayak

Where can I find Hertz hire cars in Syracuse?

1216 Burnet Avenue, Hertz car hires

Address

1216 Burnet Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 315 426 0936

Address

1000 Col Eileen Collins Bl

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+1 315 455 2498

Address

638 W Genesee St

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 315 423 6570

Good to know

Most popular location

1216 Burnet Avenue

Most popular car type

Economy

Top tips for hiring a car from Hertz in Syracuse

  • Economy car hires from Hertz in Syracuse are around 6% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Syracuse

  • Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Hertz in Syracuse.

  • Hertz has 3 car hire locations in Syracuse. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes