Guest reviews
Overall rating
8,1
Excellent
Based on 11 reviews
Cleanliness
8,3
Comfort
8,3
Pick-up/Drop-off
8,0
Value for money
8,1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
0
1
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Pros: Easy process
Cons: Rep could’ve informed me of the type of car even though I reserved it sometimes I forget or it’s different.
review from
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2,0
Stop!
Pros: Nothing.
Cons: What seems to be a common gripe that I was unaware of Stop making conformations on people's debit cards. I do not own a credit card and don't want one. So needless to say I was unable to Rent-A-Car even after offering them to hold $500 on my debit card I was very disappointed to say the least at 1:30 AM
review from
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4,4
Not as convenient as we thought
Pros: Not having to drive to the airport
Cons: When we went to drop the car off the Sears store closed at 7:00 PM. We thought they would be open until 9:00 and didn't see any reason to check. We used the night drop-off box. The car was dropped off 8:00 PM the night before the scheduled drop-off and since we used the night drop-off I am not sure if we received any credit for returning the car early. In fact it has bee a day and a half since we dropped the car off and I have received two Emails asking for a review and not received any final receipt.
review from
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10,0
Great service
Pros: Great car
review from