2.0
Poor customer experience. Long wait time despite the line. Rude agent. Empty gas tank in the rental car assigned.Reviewed Nov 21 2025
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2.0
Ive had the worst experience I ever had with hertz rental car . I have never had an experience such as this ever . The customer service was bad we had to wait an hour to receive a car then the hertz store only had one car which they didn’t have the inventory what we had originally what was pre-paid for so we had to pay an additionally fee. Then the young lady that worked for the company lied to us told us we can bring the car back at 5:00 and would take us back to the airport . She lied to us when we got there the store was closed and we were way out not even by an airport. I stay on the phone with Hertz for and whole hour to talk about my experience. Didn’t get a live agent . Then when it was finally time for us to go we almost missed our plan due to the gate of the rental store was locked we had to give the key and leave the car on the property at Chevy dealer with Jason. Whole experience was awful. The young lady that they had working there was so un professional. She could have giving us the right times for business hours. Which she didn't she basically misled us on everything with the rental. Not a happy customer by far. Hertz never tried to make things right either. POOR SERVICE THERE at the store Nd over the phone. They never resolved our issue.Reviewed Apr 26 2025
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2.0
Company is a rip off, call center is in india lies to youReviewed Mar 21 2025
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10.0
Not bad at all for one way Rental. Tires were very noisy. Was surprised that Hertz used an offbrand tire.Reviewed Mar 2 2025
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2.0
They closed early without telling me, then didn't let me switch pick up locations leaving me stranded in a random city after hours on Christmas Eve. I do not recommend them.Reviewed Jan 3 2025
review from![kayak]()
2.0
When we pick up vehicle representative was very short with me stating she had been calling me and they didn’t have a car. I showed her my phone number in the reservation, it was different from what she had been calling. I asked if there was anything g available she said no. I asked “ you have no cars” she said “ no suv like you reserved” then she said they had 1 Chevy Malibu. I accepted that car. The car was not cleaned it had dirt and stuff on the floor and windows were dirty. Just not the best experience I’ve had.Reviewed Dec 17 2024
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2.0
The reservation was for 7pm drop off but the office was closed. There were no instructions and it took forever to reach a customer service agent over the phone. In the end I had to leave the car 7pm on saturday and assume liability for it being parked there unattended until they opened again on Monday. Would never rent from Hertz again. They blamed Kayak for not making me aware.Reviewed Nov 17 2024
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10.0
Plenty of reps in the office. Easy in and out.Reviewed Sept 4 2024
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2.0
Terrible. Was charged smoking fee and I dont even smoke. The car was disgusting when I picked it up but they only had one full size option and there were long lines to get it changed - so I kept it because we were in a hurry. We had the car one day, i do not smoke, but charged a significant smoking fee. Working on it with hertz but its the last time i am renting from them.Reviewed Jul 27 2024
review from![kayak]()
2.0
When I rented through Kayak I requested airport pickup. Since I am unfamiliar with the addresses in St. Louis, it assigned me to another location (unfortunately without indicating it was NOT the airport, but a car dealership 20 minutes away). Once I discovered (en route to St. Louis), I attempted to call and cancel but to no avail. My confirmation number was not accessible via the Hertz site so I was unable to cancel there. I called the toll free number on the confirmation and could not get a live person. I tried another Hertz location (since the car dealership was not even listed on the Hertz site) and he tried to find a number for me but was unable to. I finally found a website for the car dealership and went through the chat option. Was told they'd take care of it and even received a follow-up email, but have yet to receive a cancellation confirmation. All told, a horrible experience and will not use Kayak or Hertz again.Reviewed Jun 14 2024
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10.0
It was really easy to get to the Hertz off-airport site via rideshare. The office was easy to find and the price I paid to be able to pick up and drop off at different airports was outstanding! I saved over $400 versus getting the car at the airport. I was in/out in less than 10 min. Super easy, thank youReviewed Nov 9 2022
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10.0
I thought I was going to the airport for pickup and drop off but I wasn’t and they were extremely accommodating.Reviewed Oct 25 2022
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