Pros: Yes; Yes.
Pros: The staff was helpful but hurried. The car was really inexpensive, which was why I went with Hertz for the first time.
Cons: The car was somewhat vacuumed on the inside, quite dirty on the outside, with leaves sticking out from under the hood. It was Christmas Eve and they wanted to close early, so they rushed the car up and didn't check it over for scratches or properly record the gas tank level. It was full, but the paperwork said 2/8. Even though it was the end of December, the windshield washer fluid was the summer kind, so it made a useless blue slushy on my windshield. It was almost due for an oil change when I started out. The last day, the cruise control died, the check engine light came on, and it started shaking all over. It was a new Malibu, so I don't know what was with that. Other than that, the car ran well.
Pros: Brittany at pickup location was great.
Cons: Poor service once car had mechanical issues. Horrible service at tool free number. And I was overcharged!
Pros: Car was clean & comfortable
Cons: I accidentally booked the wrong pickup/drop off location due to a death in the family. I asked Hertz to change the booking once I arrived. They said because I prepaid that I didn’t have that option. I told them I would be willing to pay the change fee but again told I didn’t have that option. I had to take an Uber to the correct location. I called the corporate office with no help! I was VERY disappointed in Hertz! Luckily on the return trip they did have someone to take me to the airport but I was told that might not be available either.
Pros: Staff was very friendly and explained options.
Cons: Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.
Pros: staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19
Cons: only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.
Pros: The vehicle was amazing on gas and to fit 7 people.
Cons: Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.
Pros: No pickup or dropoff requested.
Cons: All was good.
Pros: The car model itself was nice. That’s about it.
Cons: The car had low anti freeze. They used summer windshield washer fluid which quickly froze and was of no use in the snow. Staff filled out the customer survey. They don’t give you the rental agreement till after you agree to it. Lastly, they charge you for estimate radio with out actually activating it.
Pros: The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in St. Louis.
Hertz has 4 car hire locations in St. Louis. Take a look at our Hertz hire location map to find the best car hires near you.