Guest reviews
Overall rating
7,4
Good
Based on 3 846 reviews
Cleanliness
7,7
Comfort
8,1
Pickup/dropoff
7,7
Value for money
8,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6,0
Pros: Fast service
Cons: No german car. Only bulky US cars available.
review from
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4,4
Pros: Price
Cons: No cruise control for a 15-hour trip!!!
review from
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6,8
Cons: Car had very strong pot smell.
review from
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6,4
Pros: The car was really nice.
Cons: The service at the pick up location was not that good. They rented me a car with an expired sticker on the plates and proceeded to tell me it must of fell off. Well that doesn't stop me from being pulled over twice and feeling embarrassed and slow my trip down. Also told me that the rental insurance that I purchased online was a scam and he could sell me his insurance for 24.99 a day. No thanks.
review from
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5,6
Pros: Close to where I was staying
Cons: They gave a very very hard time about my husband being on credit card and me being primary diver and not him..a horrible ordeal...
review from
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8,4
Pros: No Pickup/Dropoff.
Cons: The insurance you provided was bad.
review from
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10,0
Great rental experience!
Pros: Hertz has always delivered great value and superb service for me, whether business or personal rentals. This rental experience was exactly the same. Check-in was fast, no delays. The car was clean, topped off with fuel and ready to go. I had the vehicle for a one week rental. No problems, the vehicle had been serviced prior to my reservation and ran superbly all week. Definitely a fan of Hertz and a continuing repeat customer!
Cons: I can't think of anything I disliked about this rental experience.
review from
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2,8
I only dropped off in Springfield.
Pros: The rep was very nice.
Cons: There was only one rep when I dropped off. I had to wait too long.
review from
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6,0
Pros: Fast service
Cons: No german car. Only bulky US cars available.
review from
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4,4
Pros: Price
Cons: No cruise control for a 15-hour trip!!!
review from
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6,4
Pros: The car was really nice.
Cons: The service at the pick up location was not that good. They rented me a car with an expired sticker on the plates and proceeded to tell me it must of fell off. Well that doesn't stop me from being pulled over twice and feeling embarrassed and slow my trip down. Also told me that the rental insurance that I purchased online was a scam and he could sell me his insurance for 24.99 a day. No thanks.
review from
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5,6
Pros: Close to where I was staying
Cons: They gave a very very hard time about my husband being on credit card and me being primary diver and not him..a horrible ordeal...
review from
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2,8
I only dropped off in Springfield.
Pros: The rep was very nice.
Cons: There was only one rep when I dropped off. I had to wait too long.
review from
Other suppliers in Springfield scored
Where can I find Hertz hire cars in Springfield?
1108 Capital Ap Dr., Hertz car hire
Address
1108 Capital Ap Dr.Phone
+1 217 525 8820FAQs about hiring a car from Hertz in Springfield
How many car hire locations does Hertz have in Springfield?
Hertz has 2 car hire locations in Springfield. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Capital Airport (SPI)?
Yes
Does Hertz offer shuttle or airport pick-up services from Capital Airport (SPI)?
No (according to our data)