Guest reviews
Overall rating
7,9
Good
Based on 19 reviews
Cleanliness
7,7
Comfort
8,2
Pick-up/Drop-off
7,7
Value for money
8,0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
2
3
1
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,6
Pros: Staff was very friendly and process was quick
review from
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6,0
Pros: Fast service
Cons: No german car. Only bulky US cars available.
review from
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4,4
Pros: Price
Cons: No cruise control for a 15-hour trip!!!
review from
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6,8
Cons: Car had very strong pot smell.
review from
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6,4
Pros: The car was really nice.
Cons: The service at the pick up location was not that good. They rented me a car with an expired sticker on the plates and proceeded to tell me it must of fell off. Well that doesn't stop me from being pulled over twice and feeling embarrassed and slow my trip down. Also told me that the rental insurance that I purchased online was a scam and he could sell me his insurance for 24.99 a day. No thanks.
review from
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5,6
Pros: Close to where I was staying
Cons: They gave a very very hard time about my husband being on credit card and me being primary diver and not him..a horrible ordeal...
review from
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8,4
Pros: No Pickup/Dropoff.
Cons: The insurance you provided was bad.
review from
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10,0
Great rental experience!
Pros: Hertz has always delivered great value and superb service for me, whether business or personal rentals. This rental experience was exactly the same. Check-in was fast, no delays. The car was clean, topped off with fuel and ready to go. I had the vehicle for a one week rental. No problems, the vehicle had been serviced prior to my reservation and ran superbly all week. Definitely a fan of Hertz and a continuing repeat customer!
Cons: I can't think of anything I disliked about this rental experience.
review from
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2,8
I only dropped off in Springfield.
Pros: The rep was very nice.
Cons: There was only one rep when I dropped off. I had to wait too long.
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