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2 locations in Champaign University-Willard Airport
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Reviews
4,0 Mediocre
Dec 2021
8,0 Very Good
Dec 2021
2,0 Poor
Feb 2021
Pros:
They allowed me to book and didn’t have any cars available. They called me 20 minutes before I was supposed to go pick it up asking me to wait until the next day to MAYBE get a car . I just flown into Champaign and I was left strandedCons:
The organization and the staff . It was a terrible experience never again10,0 Wonderful
Jul 2020
Pros:
Staff was friendly and helpful!Cons:
Hours are somewhat restrictive ... closing at 5p seems early!8,0 Very Good
Jul 2020
Cons:
The car was about 1/8 below a full tank. And then the car showed that one of the rear tires was very low which I didn’t notice until I was off the lot but it made me a bit nervous while on the highway.10,0 Wonderful
Dec 2020
Pros:
The staff was very friendly and helpful.One location in Champaign University-Willard Airport
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2,0 Poor
Apr 2021
Pros:
Our confirmed reservations were not honored. After driving for over an hour to location to pickup car we were told there were not available. Confirmed reservation were worthless.Cons:
If we had gotten a car per our reservations.10,0 Wonderful
Aug 2020
Cons:
It was great, there wasn't a line i was in and out. The gentleman upgraded me at no extra cost, some the best customer service I've had in a while10,0 Wonderful
Nov 2019
Pros:
the older woman was helpful and i was pleasantly surprised to get a bigger car even though i had requested a kia or similar. since all she had on the lot was an Equinox i got that at the price i had planned to pay. Thank youCons:
nothing. very happy with the service10,0 Wonderful
May 2019
Pros:
Fast and efficient service. Friendly staff. Excellent choice and condition of vehicles. The pick up location had a choice of vehicles we could take and when we indicated we have lots of luggage, the staff correctly suggested the Ford Explorer. Kudos to the staff.Cons:
Perhaps there could be a small map with arrows indicating the exact drop-off location. Sometimes Google maps will not bring you to the exact location but somewhere there and in a city like Chicago, you have to figure out the exact spot by going around in circles4,0 Mediocre
Jan 2019
Cons:
No one told us that 21 cannot rent a minivan. We wasted our time to rent this car. And i didn’t find how to cancel to reservation after the lady at the drop off location told us we can’t rent.9,6 Wonderful
Nov 2017
Pros:
Great staff, easy to find.Cons:
Instructions for after-hours key drop-off should be better.2 locations in Champaign University-Willard Airport
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2,0 Poor
Apr 2021
Cons:
EVERYTHING! Rented car through Kayak/Priceline, but the location rented from in Savoy had ZERO cars available - at all - and could NOT honor reservation!!!!!!!!!!!!!!!!!!!!!!!8,4 Very Good
Jun 2020
Cons:
A great value for the money!3,6 Poor
Jan 2020
Pros:
The staff was friendlyCons:
Had the vehicle that we reserved. Didn’t have the minivan so had to settle for a SUV that didn’t have the room we needed. The vehicle also was filthy and smelled9,6 Wonderful
May 2019
Pros:
Friendly staff, professional, not pushyCons:
They take a long time to answer their phone2,0 Poor
May 2017
Cons:
Terrible customer service from new employee9,6 Wonderful
Jul 2016
Pros:
Van was clean and in good condition.One location in Champaign University-Willard Airport
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10,0 Wonderful
Sep 2019
Pros:
Drop off easy and they ordered a taxi for usCons:
I am very unhappy with the insurance I booked on the website as I assumed I would be covered for emergency breakdown but Avis would not accept the emergency breakdown so had to pay again for that. I also already had other travel insurance so just wasted money The policy is misleading10,0 Wonderful
Nov 2017
Pros:
The attendant was quick and efficient, making drop off an easy process.10,0 Wonderful
Jun 2017
Pros:
The drop off process was efficient and easy! The people at the desk were friendly and helpful!One location in Champaign University-Willard Airport
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2,0 Poor
Jul 2020
Pros:
NothingCons:
Car was NOT available!!!4,0 Mediocre
May 2019
Cons:
Customer service was absolutely terrible. I will NEVER rent from this company again2,0 Poor
Jul 2017
Cons:
There were no cars left - I took a taxi to get to a location with no cars and then had to pay for a taxi to go to another car rental location where I just made it before they closed.9,2 Wonderful
Nov 2016
Pros:
The price, the ease of pick up and drop off, the efficiency and value of the whole thing.Cons:
The brakes on the Kia rental were so tight, they nearly threw me through the windshield each time i used them, til i got used to them2,0 Poor
Dec 2022
10,0 Wonderful
Jan 2022
One location in Champaign University-Willard Airport
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2,0 Poor
Jul 2020
Pros:
The staff didn't do anything bad.Cons:
The staff didn't do anything bad because no one was there. So no staff, no car, no rental.2,0 Poor
Feb 2022
One location in Champaign University-Willard Airport
One location in Champaign University-Willard Airport
Most popular car type | Mini |
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