Guest reviews
Overall rating
8,7
Excellent
Based on 6 488 reviews
Cleanliness
7,9
Comfort
7,6
Pickup/dropoff
7,0
Value for money
7,3
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
-
2,0
Cons: Agent would not provide car. Stated none were available.
review from
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9,6
Great experience
Pros: They did't slam us with extra fees at pickup like some competitors do. Pickup was quick and easy. Staff was polite. Cars weren't too far from the terminal.
Cons: There's wasn't a great selection of cars at this location, we ended up with a bigger vehicle than expected, but it was clean and ran well so it's not a big issue.
review from
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2,8
Customer Hold.
Pros: The customer service rep at the Springfield, IL airport was very helpful.
Cons: I had a hold on the account because of an issue that I was unaware of through Enterprise. I was renting this on a Sunday and the office that could have resolved this was closed. I am thankful that there was another car rental company available. It would have been helpful to have known about an issue before or as I was securing my reservation.
review from
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4,4
Had to wait because vehicle was not there.
Cons: I had to get a rental and be on the road at 12:30. So I scheduled the pick up for 12:00. At 12:30 the vehicle just showed up, I then had to wait for it to be inspected and cleaned. This made me late and having to hurry to catch a flight out. Was any apology or compensation offered, NO. Very surprising in a market w so many choices.
review from
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2,0
Horrible
Pros: The counter was closed when I arrived to pick up the car. I had a family emergency and needed to get home to Washington DC early band was unable to make my flight that evening. I will never rent from Alamo again.
Cons: Everything. And when I sent them an email about it they had the audacity to wish me a happy new year. They don't even deserve 1 star.
review from
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10,0
Pros: Brand new car.
review from
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6,8
Great experience
Pros: Car and its maintenance
Cons: Why dont airport locations do pickup/drop offs
review from
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9,6
Great experience
Pros: They did't slam us with extra fees at pickup like some competitors do. Pickup was quick and easy. Staff was polite. Cars weren't too far from the terminal.
Cons: There's wasn't a great selection of cars at this location, we ended up with a bigger vehicle than expected, but it was clean and ran well so it's not a big issue.
review from
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10,0
Pros: Brand new car.
review from
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2,0
Cons: Agent would not provide car. Stated none were available.
review from
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2,8
Customer Hold.
Pros: The customer service rep at the Springfield, IL airport was very helpful.
Cons: I had a hold on the account because of an issue that I was unaware of through Enterprise. I was renting this on a Sunday and the office that could have resolved this was closed. I am thankful that there was another car rental company available. It would have been helpful to have known about an issue before or as I was securing my reservation.
review from
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4,4
Had to wait because vehicle was not there.
Cons: I had to get a rental and be on the road at 12:30. So I scheduled the pick up for 12:00. At 12:30 the vehicle just showed up, I then had to wait for it to be inspected and cleaned. This made me late and having to hurry to catch a flight out. Was any apology or compensation offered, NO. Very surprising in a market w so many choices.
review from
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2,0
Horrible
Pros: The counter was closed when I arrived to pick up the car. I had a family emergency and needed to get home to Washington DC early band was unable to make my flight that evening. I will never rent from Alamo again.
Cons: Everything. And when I sent them an email about it they had the audacity to wish me a happy new year. They don't even deserve 1 star.
review from
Other suppliers in Springfield scored
Where can I find Alamo hire cars in Springfield?
1115 Capital Airport Dr, Alamo car hire
Address
1115 Capital Airport DrPhone
+1 844 370 8936FAQs about hiring a car from Alamo in Springfield
How many car hire locations does Alamo have in Springfield?
Alamo has 1 car hire location in Springfield. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Capital Airport (SPI)?
Yes
Does Alamo offer shuttle or airport pick-up services from Capital Airport (SPI)?
Yes
