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2.0
The agents and company overall are crooked. The agent had me agree to several additional items but wasn’t transparent about the full amount that I would be paying. For example, the agent told me that insurance would cost an additional $26, but when I checked my receipt, I was charged ~$52 for the day + 4 hours I was renting the vehicle, which he did not indicate would be the case. To further support my point about their lack of transparency, the agent told me that he would pre-charge me for a half tank of gas since it was 3/4 full when I received it, however, I was charged for a full tank of gas. And now, they’re trying to get more money out of me for using their express checkout.Reviewed Aug 1 2022
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10.0
Nice people there, and bring car to me very fast. I choose the lower price plan that let them pick whatever car they have to me, they give me a nice Toyota Sienna XLE Hybird, car is clean inside but they didn’t wash the exterior.Reviewed May 21 2022
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10.0
I needed to pick up and drop off AFTER hours, which I coordinated with Medford Hertz PRIOR to arriving. They educated me on joining the Hertz Gold Plus program and completing ANY car rental, to activate the after-hrs Medford pick up to "skip the counter". No one else had cars in Boston Logan, so the day before, I rented a car for a few hrs in my hometown in order to get the Medford MA skip the counter car. The rest of my experience was great too! If you try to pick up after they are closed and don't pre-arrange, you will likely NOT get a car. Thank you Shavaun!Reviewed Jul 10 2021
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8.0
Pros:yes drop off easy. staff easy to work wihtCons:a bit of a wait when we arrived to pick up the car. Some confusion as the main person workng wiht us was dfdReviewed Jun 8 2021
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4.0
Pros:The staff who helped me at pick-up was very kind.Cons:1. the car smelled like cigarettes. 2. They did not have the class of vehicle which I reserved, and I was given the worst vehicle i've driven in my life. I needed a car for a golf trip, and the vehicle I was given couldn't even fit 1 bag of golf clubs in the trunk.Reviewed May 10 2021
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4.0
Pros:The staff was excellentCons:The broken rear view mirror was a repeating problem. It would not stay in position. I had to stop numerous times to readjust it because it would close onto the door while on the highway making it impossible to see out the back on the right side of the van. Not acceptable.Reviewed Apr 26 2021
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7.6
Pros:Good behavior of people working and nice carsCons:Helpline services and more instructions on returning car instructions when the store is closedReviewed Sep 12 2020
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10.0
Pros:The staff at Hertz Rental Car were helpful & friendly. The car was comfortable & was the best price out there. The office was in a location that was easy to get to.Cons:The Hertz location that I went to did not accept debit cards. It would have made my experience much better if I had been informed of that ahead of time as I had to go back home to get my credit card. Even better, I thought they did not have a viable reason for not accepting debit cards in the first place.Reviewed Jul 20 2020
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2.8
Cons:Car smelled as if four people Chain smoked in it. Rental agency had no other cars on the lot to exchange. Felt sick entire time - smell was so strong. I ordered a VW Jetta and got a Chevy Malibu.Reviewed Jun 23 2020
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10.0
Pros:I love having a Hertz so close to home. Not a good choice if you're renting from the airport but for Camberville people, this is a great option!Reviewed Nov 11 2019
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6.0
Cons:They were not clear about their gas charges or their return instructions.Reviewed Nov 11 2019
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5.2
Cons:The reservation was made for 6pm at a location which closes at 6pm meaning there was no way they could give me a car.Reviewed Oct 7 2019
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